Mortgage/Clerical/Adminstrative Resume

Desired Industry: Clerical/General Office	SpiderID: 7229
Desired Job Location: Arlington, Texas	Date Posted: 5/26/2006
Type of Position: Full-Time Permanent	Availability Date: Anytime
Desired Wage:
	U.S. Work Authorization: No
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Experience:

First American Title Insurance Company ▪ Coppell, TX May 2003 to April 2006
Senior Bankruptcy Mail Specialist (General Clerk II)
• Monitor employees workflow and attendance, assist with concerns and problems, trained new employees.
• Process and identify bankruptcy legal documents to make sure it is routed to appropriate department for proper handling.
• Coordinate breach letters, address changes and original documents, prepared daily production reports and distribute to management and employees
• Provide necessary input for process improvement and complete special project within the bankruptcy mail department.
• Prepare foreclosure and bankruptcy recommendation cases to determine appropriate action.
• Process filed and non filed reaffirmation and Proof of claims received from court
• Scheduled and conduct staff meetings
Senior Accounts Receivable / Original Document Senior
• Assist site and executive management with research, monitoring of aged receivable and aged packaging fees, comply various Access reports, prepares all packaging write –off and/or co-counsel reimbursements.
• Provide training to team under the direction of client manager to ensure staff understanding and proficiency. Reviews team skills to determine training requirements under the guidance off the client manager.
• Prepares and monitors daily bankruptcy and foreclosure billing, tracks retail and packaging invoice processing for payment.
• Verifies appropriate attorney fees and costs, conduct any contact to assure validity.
• Coordinates team daily work flow to ensure that all necessary information, documents copies for bankruptcy, foreclosure packaging are obtained by team and responsible for obtaining these for assigned work load.
• Responds to questions or inquiries from staff regarding complex, difficult or challenging issues regarding packaging process and assist in completing these issues.
• Prepare and updates billing log and monthly packaging reports, quality review teams work by verifying accuracy of information and documenting errors then forwarding for review.
• Verifies accuracy of information and enters same into appropriate computer system, national system utilized by the industry and or systems of clients.
Bankruptcy/Foreclosure Specialist
• Assist with difficult or complex issues regarding bankruptcy packaging process.
• Review new cases to determine appropriate action and prepare necessary worksheets to provide attorneys with information to facilitate the required actions.
• Maintain and monitor all original documents for both foreclosure and bankruptcy department.
• Order all required documents from the appropriate custodian.
• Comply daily management reports,
• Perform monitoring functions on all missing custodial documents.
CitiFinancial Mortgage ▪ Coppell, TX June 2001 to May 2003
Summons/Complaint Specialist
• Process, sort and identify accounts in multiple systems to direct to appropriate internal/external departments; verification of customers by residence.
• Pull and review credit bureau reports to identify customers, update data base/systems with outcome redirected documents
• Delivered redirected mail to appropriate department o ensure proper handling of accounts.
• Researching and redirecting various time-sensitive legal and tax documents.
• Making recommendations to management based on review of documents.
• Trained new employees and special projects request by management.
Foreclosure Audit Review
• Responsible for processing files for compliance review; status accounts based on review by senior management; ensure system updates and track/maintain Access database files
• Scan files into imaging system for company-wide access; complete special projects and assignments from management.
Associate Financial Services ▪ Irving, TX ▪ Nov.200 – Jan 2001
Insurance Representative
• Updated insurance claims and redirected incoming documents to appropriate department, provided internal documentation
• Handled inbound and outbound telephone calls and ensured problems were handled in a timely and accurate manner.
• Prepared daily reports, assist with order of office supplies for department.
• All other duties assigned by management.

Education:
High School Diploma

Skills:
Windows 2000, Microsoft, Word, MortgageServ, Microsoft Outlook, Imaging, Lenstar, Internet, 10 Key, Vendorscape, NLS Rumba, Rightfax, Default Mail, Ten Key

Candidate Contact Information:

Name: Tachaka Boyd
Street: -	Phone: 9726027827
City: -	Fax: -
State: Texas
Zip: 75052
Web Site: