clerical administration Resume

Desired Industry: Clerical/General Office	SpiderID: 7223
Desired Job Location: Kansas City, Missouri	Date Posted: 5/26/2006
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization:
Job Level: New Grad/Entry Level	Willing to Travel:
Highest Degree Attained:	Willing to Relocate: No

Experience:
I have been employed at the Internal Revenue Service since 1988, and I have had various positions with the IRS.
Current Position:
GS-203-6 PERSONNEL STAFFING ASSISTANT- PERSONNEL BRANCH
I independently serve as a Personnel Staffing Assistant, which resolves employee account issues in an expeditious manner by providing one stop customer service to the employee & the manager; I also process job placement announcements for current openings within the IRS. I perform analytical technical assistance detailing in employee benefits/relations, staffing, and personnel/payroll processing. I complete & approve non & competitive SF-52’s, including determining & qualifying basic quals & pay settings. I provide education & outreach to support employees & managers in making educated decisions to best manage & update/verify the accuracy of their employee’s account, & the correct way on how to fill out a MPQ’s,KSA’s & IDP’s. I have the background & the knowledge of the regulations & requirements relating to organizational structure, polices, NORD IV, IRS/NTEU agreements, operations, procedures & the TIMIS & DC SUN TAPS system & programs to assure accuracy, timeliness and completeness of personnel transactions. I also conduct New hire orientation; introducing all of the IRS benefits available, security, code of conduct, position descriptions, IRS history, and IRS opportunities. I also perform activities in support of voice and/or data communications systems. I have assisted customers by walking through instructions on how to with systematic problems & how to fill out a MPQ. I have resolved basis troubleshooting communications equipment problems. Performs a variety of assignments associated with administering and coordinating employee benefits and services such as Retirement, survivor benefits, unemployment compensation, workers Compensation programs, Thrift Savings Plan, Federal Employees Health Benefits and Federal Employees Group Life Insurance programs. Advise Associates and survivors in filing claims for benefits. Provide advice to Management regarding changes in employee benefits programs and their affects on other human resource programs. Manages various benefit open seasons. Develop written synopsis of benefits information to be distributed via bulletins, training, newsletter articles, web site notices, etc. Prepare retirement estimates, responds to questions, and provides advice on retirement programs. Provide advice and counsel in all aspects of the Office of Workers Compensation Program (OWCP) to agency officials, managers, supervisors, and Fellow associates. I also assist in all aspects of the OWCP Program, including forms completion, case follow-up, and records maintenance. Provide technical advice on pay matters relating to Title 5 U.S.C. and the Fair Labor Standards Act (FLSA). Responsible for resolving Pay administration problems involving decisions on regular and special Rates, locality pay, pay adjustments for supervisors, wage grade, pay banding, AD, SES, and EX pay schedules. Implements system requirements for building and maintaining human resources data base files. Provides Information and data for managerial reports on personnel actions; compiles data for human resource and statistical reporting; and develops standardized and unique documents and /or complex computer inquires using query research and programming techniques or software. Provides advice and assistance to users, tests system changes, documents system operations, train users, perform quality assurance checks of the data base, identifies and corrects data base problems, and trouble shoots functional problems. Guide and directs the staff involved in processing personnel actions
The following are positions held
7/20/2002-1/1/2003
7/30/2003-12/28/2003
6/28/2004-1/15/2005
6/28/2005-Present All out dates were due to, I was out on promotional details for the filing season.

I have assisted in Researching - identifying & resolving a variety of hardware & software issuies - related to set & data collection. I have the knowledge to install - move & replace equipment.

I served a Team Leader in the Data Conversion Operations, in which I oversaw 43 Data Transcriber / Scripts employees. I ensured my subordinates served and performed at the required full working level as a data transcriber / SRIPS employee, whose duties were to examine, perfect, process and convert information from a variety of taxpayer prepared returns and related schedules, federal tax forms and other taxpayer information. I ensured that the workflow flowed in accordance with procedures to examine-perfect-process and convert information from a variety of taxpayer prepared returns and related schedules- federal tax forms and other taxpayer information. Review documents for specific requirements necessary for processing. Process able returns were IMF & BMFcurrent & prior year returns such as 1040's - 1040EZ's - 1040A’s- 1040PC's - 941's - 945's - FTD's and IRP forms. The most important process was bringing the document into compliance with required format or initiates action to obtain or clarify information not otherwise available. I identified and reviewed the W2's that were attached to the tax document for conditions meeting criminal investigation and code the returns appropriately. I performed original entry (OE) - transcribes data from images or paper documents. I utilized character identification and identify key entries.

GS 303-7 SUPV - 01/13/2002 - 6/30/2002
GS 356-7 SUPV - 01/26/2003 - 07/13/2003

My duties as Tax Examining Supervisor Technician are as follows: I performed clerical and administrating duties. I assigned-directed-planned-reviewed and oversaw that the employees were processing the workflow in accordance to the operations. I provided traning for the employees as needed. I provided employee feedback on work processes - updates and changes to the work process. I attended a 2 week training class to learn how to edit tax forms. As the Team Leader of the group it was required to assist with the workflow to ensure the inventory requirements were met. I edited & reviewed Tax Forms and Schedules processed to prepare them for Data Conversion.
I processed the following forms; Forms 1040, 1040A, 1040EZ-Refunds, Zero balances, Balance dues-Part paids, Full paids
Timely and Late returns -Schedules A, B, C, D, E, F, SE, etc.
In most cases, if none of the situations below exist, tax forms are sent from code and edit to Data Conversion for entry into the computer
1. Note missing Signatures, Documentation, Schedules and prepare these forms for correspondence with the taxpayer
2. Watch to make sure taxpayers are not duplicate filing electronically and with paper
3. Catch “copy”, “duplicate”, or “amended” returns that need to be routed to another area to make sure that they are not already in the system.
I initiated a Correspondence Team to review all correspondence to endure that the final product was correct.
I Reroute International returns to their proper area-Send Prior year returns to their proper area-Watch for possible fraudulent returns and route to “fraud control”-I also respond to
Taxpayer inquirer - communication, such as a request to set up installment payments, by making sure their request is routed properly. I made sure that timely and late returns are properly dated so that neither the IRS nor the taxpayer has to pay excess penalties or interest. I committed myself to process and oversaw processes by the employees of the group to be efficient and does the best job make Data Conversions job as smooth as possible and to get taxpayers refunds out on a timely basis.

Education:
Graduated: Bishop Hogan High School 1984

Tarkio College – 1985 - 4 credits – Office Management
1624 E. 63rd St.
Kansas City, Mo 64132

Affiliations:
GS 303 03 BMF CONTROL CLERK 1992 1993
GS 303 04 CYCLE STAGING UNIT WORK LEADER 1993 1994
GS 303 04 CYCLE STAGING UNIT SUPVY 11/04/94 04/30/95
GS 303 04 IDRS UNIT LEAD CLERK 3/4/96 05/12/96
GS 303 05 IDRS UNIT CLERK 2/16/97 9/28/97
FILES TASK FORCE - A GROUP OF EMPLOYEES BRAINSTORMING ON PROBLEMS AND RESOLUTIONS WITHIN THE FILES AREA 1992-1993
GS 303 05 PHOTO COPY UNIT LEAD CLERK 9/28/1997 9/26/1998
GS 303 06 DRU II FILES MANAGER 12/21/1997 01/12/2000
GS 303 07 RAIVS UNIT MANAGER 01/12/2000 12/03/2000
GS 203 06 Personnel Staffing Assistant 12/03/2000 1/13/2002
GS 303 07 DATA CONVERSION SUPERVISOR 1/14/2002 07/30/2002
GS 203 07 HUMAN RESOURCES ASSISTANCE 07/20/2002 01/01/2003
GS 356 07 DATA CONVERSION SUPERVISOR 01/01/2003 07/30/2003
GS 203 07 HUMAN RESOURCES ASSISTANCE 07/30/2003 12/28/2003
GS 592 08 DOCUMENT PERFECTION TE SUPERVISOR 12/28/2003 06/28/2004
GS 203 07 HUMAN RESOURCES ASSISTANT 06/28/2004 – 01/16/2005
GS 592 08 DOCUMENT PERFECTION TE SUPERVISOR 01/17/2005 Present

Skills:
Type 35-40 WPM - COMPUTER LITERATE - MICROSOFT WORD - EXCEL-POWER POINT-OUTLOOK-ACCESS-TAPS-SETR-VMS-IDRS-TIMIS-ISRP-HR Connect-Career Connector.
UNAX CORRDINATOR-2000 - IDRS SECURITY REPRESENTITVE-1999 & 2000- PARENT TEACHER - LDP-TEMP EXPANTION PARTICIPANT -1997-1998-1999-2000-2001-2002-2003-2004 - ALLIANCE & ADVISOR FOR KIDS WITH AUTISUM.
PERFORMANCE AWARDS - 1993-1994-1995-1996-1997-1998
MANAGER AWARD-1996
PMRS DISTINGUSHED AWARDS-1999-2000-2003-2004

Additional Information:
AS prior WORKLEAD, AND MANAGER OF THE RAIVS UNIT I PERFORMED AND DIRECTED THE WORK PROCESSES AND OPERATIONS OF SUBORDINATES PERFORMING ADMINISTRATIVE, COMPLEX CLERICAL, TECHNICAL OR WORK COMPARABLE IN NATURE. I PLAINED, ASSIGNED, OVERSAW, AND EVALUATED, WORK TO BE ACCOMPLISHED BY THE EMPLOYEES OF THE UNIT. I RESOLVED DIFFICULTY SITUATIONS WITHIN THE UNIT, WITH THE WORKLOAD, AND EMPLOYEES. I IDENTIFIED DEVELOPMENTAL AND TRAINING NEED OF THE EMPLOYEES, I PROVIDED AND ARRANGED FOR THEIR NEEDS. I PERFORMED CLERICAL AND ADMINISTRATIVE DUTIES. I TOOK STEPS TO SUPPORT AFFIMITIVE ACTION TO FURTHER EQUAL EMPLOYEMENT OPPORTUNIY. I REVIEWED AND ANALYZED INTERNAL DOCUMENTS AND TAX RETURNS, PROCESSED REQUEST FROM THE IDRS SYSTEM, PROCESSED REFUNDS FROM THE SYSTEM 24 & AUTOTRANSCRIPTS. AS THE MANAGER OF THE RAIVS UNIT, MY DUTIES CONSIST OF CHECKING ALL INFORMATION GOING OUT TO THE TAXPAYER AND MAKING SURE THAT THE EMPLOYEE WAS PROCESSING THE REQUEST BY THE GUIDLINES GIVEN WITHIN THE IRM AND BY THE LAW OF THE INTERNAL REVENUE. THE EMPLOYEES RECEIVE A REQUEST FROM THE TAXPAYER, FOR COPIES OF THIER PRIOR YEAR TAX RETURNS. THE PROCESS IS INITCIATED BY RESEARCHING THE REQUEST TO MAKE SURE THE REQUEST IS PROPER. THEN THE ORDERS UP THE RETURN ON THE IDRS SYSTEM, RETREAVE THE REQUEST FROM THE AUTO TRANSCRIPT PROGRAM, OR PREPAIR A REFUND OFF THE SYSTEM 24.THE COPY WILL BE SENT OVER FROM THE FILES AREA. THE CASE WILL BE CLOSE AND THE RETURN ILL BE SENT TO THE TAXPAYER.IF THE RETURN CAN NOT BE RETRIVED FROM THE FILES AREA, THE TAXPAYER WILL RECIEVE A REFUND FROM THE IRS TO REFUND THE $23.00 THAT WAS SENT IN FOR A COPY OF THE TAXPAYERS RETURN. I ALSO PROCESS THE REPORTS, WHICH DISPLAYS THE UNIT INVENTORY AND AGE PERCENTAGE, PROCESS BRANCH CONTROLS, EVALUATIONS, DISPLINARY ACTIONS, MEDIATION MEETINGS, MAINTAING & PLANING. AFTER ALL THE ADMINISTRATIVE DUTIES WERE COMPLETED, I SPENT 60% - 75% OF MY TIME PERFORMING THE DUTIES OF A RAVIS CLERK. TAKING INCOMING CALLS FROM TAXPAYERS OR THEIR REPRESENTATIVES ABOUT THEIR TAX RETURNS OR REQUEST. I HAVE COMMUNICATED WITH IRATE TAXPAYERS OR THEIR REPRESENTATIVES PERTAINING TAX QUESTIONS AND MAINTAINED TO BE POSITIVE THAT I WOULD PROVIDE THEM WITH THE CORRECT INFORMATION OR I WOULD DIRECT THEM IN THE RIGHT DIRECTION FOR CLARIFICATION, AND MAINTAINED PROFESSIONAL. I PROCESSED TAXPAYERS CORRESPONDENCE FOR PRIOR TAX YEARS. I UTILIZED THE IDRS TERMINAL & THE SBA SYSTEM TO PROCESS ALL REQUESTS. I HAVE PERFORMED 1ST & SECOND REQUEST FOR CONGRESSIONAL CASES THAT WERE OPEN. I CONTACTED DIFFERENT AREAS IN THE IRS TO RESOLVE THE ACCOUNTS AND REQUEST.
- 4506-PRIOR YEARS RETURNS
-SBA-LOAN TRANSCRIPTS
-4442- CP2000 OR SCHEDULED OF COLLECTIONS
-RTFTP – TAXPAYER TRANSCRIPTS FOR TAX RETURNS
– W-2’s- ORIGINAL W-2’s

THE UNIT’S RESPONCIBILITY OF DUTY; RECEIVE REQUEST FROM INTERNL UNITS TO PULL ORIGINAL TAX RETURNS, AFTER THE RETURN WAS RECEIVED BACK FROM THE REQUESTING AREA, THE TAX RETURN WAS THEN REFILED BACK TO IT’S ORIGINAL PLACE, IN THE FILES AREA. AS THE SUPERVISOR OF THE DRU UNIT, I OVERSAW 27 EMPLOYEES, DIRECTED, PLAINED, ASSIGNED, AND REVIEWED ALL FILING AND REFILING ASSIGNMENTS. I CONTROLLED THE AGE PERCENTAGE IN THE UNIT. I OVERSAW ALL INCOMING REQUES, FOR TAX RETURNS. I CREATED THE TRACKING SYSTEM FOR THE ASSIGNED WORK. I PROVIDED COUNSEL AS NEEDED, GAVE FEEDBACK – POSITIVE AND NEGATIVE. I ENSURED THAT THE EMPLOYEE FELT SUPPORT TO ACHEVCHE ANY DEFICIENCIES.

Reference:
Suzanne Gower 913-345-5843

Candidate Contact Information:

Name: Sheila Lucas
Street:	Phone: 816-696-6372 / 816-721-8821
City: Kansas City	Fax: -
State: Missouri
Zip: 64138
Web Site: