|
|
|
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 7207 |
| Desired Job Location: Dolton, Illinois |
Date Posted: 5/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/01/2006 |
| Desired Wage: $30,000 - $40,000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
To secure a position within a company that will utilize my skills and has room for advancement.
Experience:
PAIGE PERSONNEL SERVICES OAK BROOK, IL
Service Representative 2005 to 2006
Provided excellent support to several companies that needed assistance in keeping the day to day business running proficiently.
Maintained several positions that required being detail oriented, such as Support Specialist, Receptionist, Customer Service Representative, and Administrative Assistant.
Worked for prestigous companies, such as Midwest Diagnostics, Ticor Title, First American Title, and other companies that were need of temporary assistance.
New York and Company
Part - Time Assistant Manager
2004-2005
Supervised Associates, making sure all New York & Co. guidelines and goals are met. Organized projects and saw them through successfully.
Handled daily bank deposits, sales reports, and made sure all cash drawers were balanced daily.
Met and exceeded sales goals and credit quotas, while providing excellent service.
Conducted transaction returns, exchanges, and handled customer correspondence.
Metropolitan Title
Settlement Agent
2004-2004
Conducted closings, explained loan documents to the borrower for both refinancing and purchasing of property, while providing each client with exceptional customer service.
Processed Settlement documents for our escrow department and made sure all titles were clear to close.
Instrumental in finishing out business for offices that were closing due to company downsizing.
Sunbeam Health and Safetey
Customer Service Team Lead
1998-2002
Supervised 5 customer service professionals for Health-o-meter and Pelouze scale business.
Managed special accounts for sales representatives and managers.
Supervised projects designed to increase productivity.
Monitored calls to insure quality assurance/discussed with staff areas of improvement.
Instrumental in improving the on time fills rate from 52% to 96% in a 6-month time frame.
Education:
I received my Associates in Business Administreation from Robert Morris College in 2002. I graduated with honors with a GPA of 3.9.
I then received my BA from Governors State University with a concentration in Business Management
Skills:
Excellent Customer Service and Organizational Skills. Detail oriented with exceptional communication and written skills. I am proficient in a variety of systems and software, such as MS/Word, Powerpoint, Excel, Fast, AS400, and JD Edwards. I am ambitious and eager to enhance my skills so that I can continue to perform with excellence. I am a team player and I work well and hard under pressure in an advanced environment.
Additional Information:
I am a notary public
Reference:
Bernice Collins
Previous Employer and friend
(708) 447-8585 or (708) 396-0945
Pastor Sadie Cook
Pastor
(708) 597-2446
Nova Mines
Previous Employer
(708) 204-0407
Candidate Contact Information:
| Name: Athena Martin |
|
| Street: |
Phone: 7088416560 |
| City: Dolton |
Fax: 7088416560 |
| State: Illinois |
|
| Zip: 60419 |
|
| Web Site: |
|
|
|
|
|
|