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Secretary/Administrative Assistant Resume
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| Desired Industry: Clerical/General Office |
SpiderID: 7190 |
| Desired Job Location: New York, New York |
Date Posted: 5/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: Mon-Fri |
| Desired Wage: 30K + |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
To obtain a position with a company or organization that offers opportunity and advancement where I can utilize my skills and talents to learn and grow within the company or organization.
Experience:
Employment:
New York City Department of Education L.I.C., Qns. 2-00– Present
Secretary, L-3A/OSSS Help Desk Support
Under general supervision of the technical support staff, with some latitude for independent action and decision-making; configure and troubleshoot 3270 gateways. Advise and assist over 1,400 Users with various mainframe applications such as Passport, Portal, Famis, Network Login and related issues. Directly responsible for system maintenance for more than 1,400 DOE computer users; install, test and troubleshoot Outlook E-mail. Assist Outlook E-mail Administrator with testing, researching and documenting complex user manuals as a training tool and support for DSF e-mail users ("Making E-mail Easy-Outlook 98" and other user manuals). Instructed, trained, and tutored numerous users on various computer software programs such as: Microsoft Word, Excel, and Outlook E-mail, etc…Responsible for the distribution of cell phones and beepers, replacement and repair of all DOE communications users. Perform Help Desk Support, answer multi-line Mytel phone system, assign work orders, complete assigned work orders that are entered into DOE’s Intuit Track-It Database. Perform other related work, as directed. Created numerous documents and turned many of those documents into PDF files for online training and Intranet purposes. Assist users over the telephone with system maintenance, setting up, installing and troubleshooting Outlook email, logging into the network and gaining access to 3270 Gateways. Reset Network, Passport and Email User ID’s and passwords. Reset Custodian Network, OWA, and Passport ID’s. Responsible for other related work as required.
Board of Education (GoodTemps Agency) L.I.C., QNS. 11-99 – 2-00
Clerical Aide
Filed and xeroxed numerous time-keeping forms. Made calls and answered phones, when needed. Opened and organized timesheets/cards for the Timekeepers to enter into payroll system. Entered over-time, and comp time hours and calculated earnings: time or dollar amount due to Employees & Supervisors (with the help of the timekeeper). Typed and edited various letters and memos on a daily basis.
Northern Leasing Inc. (Essex Temporary Inc.) New York, NY 10-99 – 12-99 (Evening Work)
Collections Agent (Part-time evening position)
Made collection calls to retrieve funds for equipment that was leased to companies through Northern Leasing Systems and other third party organizations. Calculated amount due, such as: monthly fees, bounce fees, collections fees, etc. Filled out and submitted various forms to be entered into system by Supervisors.
Local 6 (Essex Temporary Inc.) New York, NY 9-99 – 11-99
Inventory Filing Clerk
Re-organized files for union members, filed, packed and prepared computerized cards for Microfiche as well as prepared computerized cards to be shipped out to an outside location. Entered information into computerized system.
ACT/AAA (Internet Contact) Summit, NJ 7-99 – 9-99
Data Entry Team Leader
Calculated and entered expense vouchers for over 300 arbitrators and mediators for billing purposes. Answered phones and directed calls.
Essex Employment Services, Inc. New York, NY 11-97 – 7-99
Testing/Training Administrator and Data Entry Clerk
Set-up tested & trained applicants on a daily basis. Performed alphanumeric Data Entry on a daily basis. Typed numerous forms of correspondence, filed, faxed, and distributed mail & faxes throughout the office. Printed and mailed Government & Non-Submitted Hours Reports on a weekly basis. Prepared packets for two Account Executives for the purpose of mailing to various agencies.
United States Postal Services (Seasonal) Brooklyn, NY 6-96 – 2-97
Casual Clerk/Mail Handler
Processed mail on 875 and DBCS machines as well as similar machines. Separated and boxed mail by zip codes and prepared mail for next day services.
Metropolitan Correctional Center New York, NY 3-95 – 5-96
Secretary to the Supervisory Contract Specialist
Generated reports, memos, and letters; relating to inmate spending accounts and inmate necessities. Answered phones and received messages. Faxed, filed, and copied documents on a daily basis.
Board of Education (TempForce Agency) Brooklyn, NY 2-93 – 1-94
Office Aide/Junior Secretary
Performed duties relating to the School Board of Elections, answered telephones and received messages. Faxed various forms of correspondence to outside offices. Typed numerous letters & memos daily. Completed and generated numerous reports.
Education:
Education:
University of Phoenix Online (Online Student) Brooklyn, NY 8-04 – Present
Information Technology: - Bachelors of Science in Information Technology –In Progress
New Horizons Learning Center New York, NY 2-01 - 2-02
Certificates of Completion:
* Beginning Word 2000 * Beginning Excel 2000 * PowerPoint 2000 L-1 * Access 2000 L-1
* Intermediate Word 2000 * Intermediate Excel 2000 * PowerPoint 2000 L-2 * Access 2000 L-2
TCI (The College for Technology) New York, NY 1-99 – 9-99
* Office Technology Studies
Brooklyn Adult Learning Center Brooklyn, NY 6-93 – 2-95
*Computerized Clerical & Office Technology Studies: Acquired General Education Diploma & numerous Computerized Office Technology Certificates
Skills:
Special
Qualifications:
Expert Text Processing Skills: including preferences: toolbars, mail merge, etc… Windows 95, Office 97, 2000 for NT, and Office 2002 (Office XP) Intermediate Excel 5.0, 97, 2000, & 2002. Proficient in Directory Structure, Desktop Publishing, Internet & Email Proficiency, Senior Help Desk Analyst, Proficient in Microsoft Publisher and PowerPoint 97, 98 & 2000, MS Outlook 98, 2000, & XP. Engage in desktop and telephone user support, system maintenance, Typing 65-70 WPM and Professional Telephone Skills. Created, Co-Authored & Authored numerous User Manuals & Documentation for various software applications including, Outlook Email and Microsoft Office Programs. Created document Hyper-Links using bookmarks. Created PDF files and documentation for training & instructional purposes. Distribute communications devices for all DOE Employees (e.g. blackberry’s, beepers and cell phones).
Additional Information:
May 25, 2006
Dear Human Resource Administrator:
I believe my overall experience and solid record of achievement makes me an ideal candidate to work for your organization. Enclosed, please find my resume for your review.
My experience entails over five years of Help Desk, Customer Service and Secretarial experience with the New York City Department of Education’s Office of School Support Services, IT Department. I currently have my School Secretary License; however it is conditional. To say the least, I only have to take the two classes to obtain the 6 credits that are required by the Mayor to make my license full time. My overall administrative experience includes: Help Desk Support (Technical Support by phone and on floor support), Customer Service for over 3000 users, Proficiency in Microsoft Office XP, MS Excel and excellent Typing skills; just to name a few.
I am a team player with special talents in analyzing situations and resolving problems. I am also a take charge, get-results driven type of person. I possess advanced computer and communication skills. I am a quick learner and aim to please my employer. Currently, I am enrolled in the University of Phoenix as an Online College Student, seeking my Bachelors Degree in Information Technology.
I look forward to hearing from you in the near future in hopes of meeting you and your staff in an interview, with the possibility for employment consideration.
Thank you for your time and consideration.
Respectfully yours,
Cynthia Gibbs
Reference:
Judith Guerra
718-349-5786
Wanda Owens-Brown
718-349-5721
Raheen Moody
718-349-5787
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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