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Entry Level Management Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 7168 |
| Desired Job Location: columbia, South Carolina |
Date Posted: 5/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/19/2006 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Undecided |
Objective:
Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.
Extensive computer training including knowledge of multiple programming languages (i.e. Visual Basics, C++, Cobol, Computer Architecture) and business software packages (i.e. Microsoft Access and Excel).
Experienced and Dedicated to customer relations.
Experience:
Universal Coordinator, Verizon Wireless 2005 - Present
Responsible for negotiations & problem solving with customers, which are non-routine and require deviation from standard procedures.
Demonstrates and practices regularly the skills necessary to handle any call type that is routed through the center in this function.
Thorough technical background of cellular and other special products & service.
Listen to internal and external customers and communicate extremely complex and technical answers clearly.
Ability to adapt to new programs (MTAS, MARS, Guardian, Remedy, etc.)
Solid analytical, problem solving, time management and organizational skills.
Exemplify Verizon Wireless’ Core Values (i.e.- Team Commitment)
Demonstrates a strong ability to learn rapidly and adapt quickly to changing situations. Self-motivated, creative, flexible and accountable.
Excellent time management and organizational skills required
Excellent interpersonal and customer relations’ skills required
Customer Service Representative/ Senior Representative, Verizon Wireless 2004- 2005
Analyzes customer’s account information to provide First Call Resolution to various account concerns and/or inquiries.
Handle inbound customer calls
Performs Basic Troubleshooting for equipment issues.
Communicate company’s policy and procedures to customers as needed.
Ensure accounts follow - ups are addressed in a timely manner.
Customer Service Representative, Sprint PCS 2002-2004
Receive all inquiries, requests, and complaints related to the customer's service or account and receive in a manner consistent with company policy.
Market (sell) company and products to customers.
Able to meet or exceed sales objectives using ethical sales techniques.
Reference available upon request
Education:
B.A. Degree in Computer Science May 2002
Voorhees College, Denmark, S.C.
Querying SQL Server with Transact-SQL May 2005
Visual Basic. NET Programming, Introduction with MS.NET July 2005
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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