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| Desired Industry: Customer Service/Technical Support |
SpiderID: 7089 |
| Desired Job Location: Philadelphia, Pennsylvania |
Date Posted: 5/25/2006 |
| Type of Position: Part-Time Permanent |
Availability Date: A.S.A.P |
| Desired Wage: 24-25k |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Undecided |
Objective:
Linda Brown-Carter
Philadelphia, PA 19132
215-229-6431/267-251-1369 phatface4@verizon.net
A highly experienced and enthusiastic Customer Relations Service Representative Skilled abilities in areas of multitude problem solving, posses strong verbal and written communications capabilities.
Professional Experience:
Comcast Broardband Cable/Internet Systems,Business & Communications
Support Service Operator 08/01- 11/04
Process work orders for on-line and cable installers, Authorize and confirm credit card, check, cash order amount collected by company technician installers. Logged and referred commercial, and residential installation (property) damages to the appropriate supervisors. Prepared work orders to be dispatched to field technicians. Maintained current filing systems for all customer contract agreements consistently to be disbursed to company department heads, personnel, and microfiche archives. Quarterly updated company database pertaining mailing converter authorization and assignment completion. Process debit/credit accounts for unused/returned equipment.
AT & T Phone Company
Trouble Ticket Management/Long Distance Services
Trouble Ticket Operator 09/94-06/01
Assisted 75/80 Incoming customer calls daily, satisfying solutions for customers with trouble telecommunications, cable high speed internet servicing. Obtained and recorded incoming customer complaints. Completed and solved monthly status reporting for trouble ticketing department personnel.
Meridian Bancorp Human Resources
Assistant Benefit Specialist
12/89-08/94
Prepared health & life insurance packages for Meridian personnel throughout the Delaware regional counties. Disbursed company optional plans for employees/ profit shareholders and 401K partipants. Assisted personnel in other field departments for benefit and profit shareholders conferences. Assisted human resource recruiters in hiring/transferring company employees to and from varies bank branches throughout the region.
Technical
Proficiencies: Adobe 4.0-5.0.,Windows 95-2003. MS Office, XP MS Word, Excel, MS Word Quattro Pro 10,Power Point, Quick Books, Medical Manager Software
Lotus Spreadsheet, West Law Systems. Corel Draw,Photoshop Elements.
Internet Services: Comcast High Speed Line,AT & T World Net, AOL Internet, Earth Link DSL, Verizon DSL MSN Explorer Internet.
Educational JNA Culinary Arts
Experience: Attending-2008
CCP
Jan-June 2003
Harcum College
June 1993
Simon Gratz High
June 1991
Personal Strengths: Tenacity and diligence during challenging assignments. Demonstrate leadership and team building capacities.
Exceptional abilities to launch, and manage highly successful projects and ideas. Versatility, adaptability and willingness to tackle new responsibilities. Self-assured, assertive, self-confident, and aggressive.
References Upon Request
Candidate Contact Information:
| Name: Linda Brown-Carter |
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| Street: - |
Phone: 215-229-6431 |
| City: Philadelphia |
Fax: - |
| State: Pennsylvania |
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| Zip: - |
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| Web Site: |
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