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| Desired Industry: Customer Service/Technical Support |
SpiderID: 7088 |
| Desired Job Location: New York, New York |
Date Posted: 5/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 50K |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I have sharp client service and technicla abilitites and want to attain a position that will utilize my skills and afford me advancement.
Experience:
Sanofi-aventis(Temporary Assignment) January 06-Present
Fleet & Safety Coordinator
·Day-to-day fleet operations, customer/
driver and management requests vehicle
inquiries from receipt through
resolution
·Customer service in response to driver
inquiries, policy and requirement on
maintenance fuel, etc
·Parking ticket administration
·Database management: violation reports
personal use records administration
·Ensuring coordination between FMCs
·Administer high-risk driver
notification; confirm compliance place
for high-risk drivers
·Track multiple accident within 12
months
·Administer preventable deductible
program
·Back-up for driving training,
coordinate logistics & sales training
and some presentations before training
Elusys Therapeutics (Contractor) September 04 – September 05
Desktop Support & Administration
·Worked directly with the CEO regarding
IT & Administrative issues
·Supervised Server Administrator
·Provided sole desktop support for 56
workstations and 3 Servers
·Completed systems analysis, initial
deployment and management of software
and hardware
·Installed and networked printers
·Maintained site licenses and managed
installation of all third party
software
·Maintained the PC interface with
specialized pharmaceutical Laboratory
equipment
·Devised an innovative solution to
access Blackberry web client service
and its interface with the network
saving the company over $4000 plus
annual service contracts
·Compiled RFP, IND and grant proposals
·Researched grants for infectious
disease
·Created PowerPoint presentations for
Anthrax development
Schering-Plough (Temporary Assignments) May 03 – August 04
Documentation Assistant
·Compiled and mailed annual IND, NDA,
ANDA and periodic reports to the FDA
·Scanned submissions converting to PDF
format for submission librarian
finalization
·Systematize and mail drug advertising
labeling
·Prepared and mailed FDA amendment
withdrawal and response correspondences
·Prepare 1571 and 2252 forms for FDA
submission
·Updated standard operating procedures
(SOP)
PowerPoint Expert
·Worked directly with Senior Director,
Director and Manager regarding
presentations
·Created, modified, updated and
compiled Zetia PowerPoint presentations
Administrative Specialists
·Maintained and updated summary
response data for employee training
·Assisted in development of Grade 48
intranet website
·Created external provider intranet
website
·Assisted in development of safety and
environmental affairs intranet website
·Created and maintained employee
training tracking matrix for hazard
material
·Created PowerPoint presentations
·Created and maintained employee
compliance matrix
·Compiled monthly reports tracking
employee training hazmat &
environmental safety
·Created web content manager standard
operation procedures
·Organized training Schedules
Eisai Pharmaceutical(Temporary Assignment) September 02 – October 02
Administrative Sales Coordinator
·Maintained and tracked Budget
·Created PowerPoint Presentations
·Assisted clients questions regarding
product information
·Maintained customer matrix
Brinson Partners June 01 - November 01
Administrative Specialist
·Managed client prospect database
·Organized quarterly investment
strategy information for clients
·Acted as liaison between Manager and
potential clients regarding service
inquires
·Created PowerPoint Presentations
·Assisted Manager with coordinating
conferences for potential clients
JP Morgan Chase September 00- May 01
Administrative Specialist
·Modified and maintained integrity of
client database
·Updated department Intranet site
·Maintained expense accounts for four
Managers
·Assisted offsite Investment Group
CIBC World Markets March 99 - June 00
Administrative Specialist
·Developed and maintained foreign
client database
·Created and maintained employee
training tracking
·Maintained board member accounts and
scheduled payments
·Supervised temporary staff maintained
and signed time sheets
·Maintained foreign client files
·Assisted two Senior Managers and one
Office Manager
Federal Reserve Bank of New York October 85 - March 99
Business Analyst
·Developed and maintained department
business support staff intranet site
·Maintained and updated examination
database
·Generated monthly examination schedule
reports
·Created managed and updated
examination report shells
·Communicated daily with New York State
Banking department, Office of
Comptroller (OCC), Federal Deposit
Insurance Company (FDIC) and other
Reserve Banks, involving inquiries
about institution financial data
examinations
·Created and maintained institution
database
Education:
Berkeley College:
Information Systems Management
The Cittone Institute:
Computer Programming Diploma
Edward R. Murrow: HS Diploma
Skills:
Operating Systems:
Microsoft Windows: NT4.0, 98, 2000, XP
Hardware:
Network interface cards (NIC), HP Proliant Servers, Dell Systems, HP Switches: Linksys, Netgear and Belkin, Blackberry, Dell Laptops Peripherals: Printers, Scanners, Mice and Keyboards
Software:
Microsoft Office Suite: 98, 2000, 2002, 2003, MS Outlook 2000,2003, Adobe Acrobat 6.0, 7.0, Print Shop, HTML, MS Project, Blackberry Web Client, Veritas, SQL, Dreamweaver, Trendmirco, Symantec anti virus
Network:
FTP, SMTP, DNS, DHCP, SNMP, WINS, TCP/ IP, IPX, LAN, WAN
Additional Information:
An administrator resourceful in administrative and IT support field, working in the Finance & Pharmaceutical industry with sharp client service skills working directly with senior level Individuals.
Candidate Contact Information:
| Name: chandra cassaberry |
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| Street: - |
Phone: 908-884-7453 |
| City: New York |
Fax: - |
| State: New York |
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| Zip: 10038 |
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| Web Site: |
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