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| Desired Industry: Human Resources |
SpiderID: 7084 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 5/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: 80,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Experience:
AFC
Director of JOBSource & Human Resources April 2002 - Present
Directs and implements the job readiness program established to address a key area of specialized need within the community for assistance in jobs placement. Responsible for all of the human resource programs and functions in the department, provides technical assistance to agency management and executive staff, interprets and ensures compliance with HR rules and guidelines and supervises professional HR staff.
• Manages the programs recruitment, retention and training of candidates, taking a lead role in securing job placement.
• Supplies up-to-date information and research on the labor market and on skills that will be needed in the future.
• Provide career and employment preparation, including career information and referral, employment planning.
• Establishes and implements short and long-range organizational goals, objectives, policies, and operating procedures; monitors and evaluates program effectiveness; effects changes required for improvement.
• Recruits and maintains an organizational structure of volunteer and staffing to effectively accomplish the computer training requirement.
• Ensures compliance with applicable federal and/or state laws, regulations, and/or agency rules, standards and guidelines, etc.
• Coordinates program activities, services, and/or program implementation with private providers, other governmental entities, program users, etc.
• Develops or modifies rules, policies, or standards, etc.
• Manages one or more statewide or agency wide program(s). Determines program goals and objectives and/or chairs committees established to support the program.
• Supervises subordinate personnel including: hiring, determining workload and delegating assignments, training, monitoring and evaluating performance, and initiating corrective or disciplinary actions.
• Performs employee relations functions and works pro-actively with managers and supervisors to develop strategies for the resolution of human resource problems such as inappropriate employee behavior and special performance issues, etc.
• Make final judgment with responsibility for decision.
• Reviews legislation to determine impact on the operation of an agency or the state. Gives recommendations regarding implementation of passed legislation.
• Develops and coordinates plans and policies, resources, and mission as well as goals, vision, and expectations of agency or program; prepares and updates plans and priorities.
HOLY CROSS HEALTH PARTNERS
OPERATIONS MANAGER 2001 to 2002
Responsibilities include overall management of the IPA business development. Management included claims, eligibility customer service and the finance departments. Responsibilities were to manage finances staying well below budget while delivering high-quality service to high volume customers. Creating a positive work environment, development of skills for employees. To ensure compliance by all to company policies and procedures dissemination of relevant company information to coworkers. Overall responsibility is to achieve financial performance and profit objectives.
•Manages all operations of Health Partners creating budgets and financial reporting to IRS and Board of Directors.
•Oversees operations and process of all physician capitation, vendor and claims payments.
•Directs eligibility and reporting electronic processes.
•Process all electronic financial reporting monthly which include reconciliation.
•Reviews all HMO contracts procedures regarding eligibility and referral standards and updating fee schedule information.
•Managed Human Resource recruitment, interviewed new hires, conducted exit interviews, employee orientation and organized procedures or new hires and terminations.
CAREDATA.COM, Chicago
OPERATIONS MANAGER 1998 to 2001
This position required planning, implementing and evaluating employee relation’s procedures, programs and practices. Interpreting company policies and procedures and assisting in appropriate resolution of employee relation issues. Managed the operations of the Chicago office negotiating vendor contracts and monitoring customer contracts as well. Responsible for knowing every aspect of the business and how it corresponds to the final profit. Assisted in all legal compliance, identified training needs, monitored production, training and insured operational efficiency. Reported directly to the Vice President and General Manager of the Chicago Division.
•Managed Human Resource recruitment, interviewed new hires, conducted exit interviews, employee orientation and organized procedures for new hires and terminations.
•Ensure the use of ethical business practices in dealing with the customer, employees, vendors, suppliers and community. Managed and implemented changes to ensure continuous improvement.
•Develop and maintained an effective and involved workforce through performance leadership, education, communications and policies which support diversity and team effectiveness.
•Develop customer satisfaction surveys and analyzed results monthly. Reporting changes to the various levels of benchmarking needed to meet certification.
•Consults with employees and managers regarding compensation, benefits employment, performance management, EEO priorities, management and employee development and organizational change and employee relations.
•Created a client contract database which identified client’s financial responsibility for various fees for services which captured $190,000 of unidentified revenue.
•Conducted business analysis, created reports and presented results to senior management.
•Coordinated ICD coding reports and documentation to meet JCAHO, criterion. Reconciles discrepancies in the front-end database with coding issues.
•Develop procedures for securing outside vendors, securing quotes and executing contracts.
Education:
DEPAUL UNIVERSITY, Chicago
Bachelor of Science in Computer Science
June 1996
Skills:
Versatile operations/human resource professional with progressive experience and responsibility in project management. Results oriented with excellent organizational, interpersonal, analytical, oral/written communication and team leadership abilities. Experience with diversified client base, training and administering programs. Seeking a high-energy environment where innovation, excellence and customer satisfaction are priorities.
Candidate Contact Information:
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