|
|
|
|
CUSTOMER SERVICE REPRESENTATIVE Resume
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 7081 |
| Desired Job Location: McDonough, Georgia |
Date Posted: 5/25/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: IMMEDIATELY |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
OBJECTIVE:
To obtain long term employment with upward mobility. Where I can become a valuable part of the workforce, and use my skills to ensure my team productivity and success.
Experience:
WORK HISTORY:
Towncar Limousine Service 5/05-2/06
Dispatch Supervisor New York, NY
• Dispatching vehicles to various locations throughout the Tri-State area.
• Make rapid decisions concerning service and car availability
• Daily supervision of dispatchers/phone operators in a call center environment
• Ensure that affiliates receive all correspondence for upcoming jobs
• Acts as a liaison between drivers and clients
• Listen to call logs to ensure quality control of the phone operators
Carmel Car and Limousine Service 3/01-7/04
Dispatch Supervisor/Customer Service Representative New York, NY
• Review dispatching board to make sure jobs are being dispatched on time
• Confirm jobs with drivers
• Notified customers if problems arise with their reservation
• Take reservations via phone and Internet
• Ensure that dispatchers and phone operators are clear on their duties for the day
• Addressed customer complaints and worked towards satisfactory resolution
Americasbaby.com 7/99-1/01
Customer Service Supervisor New York, NY
• Ensured quality control and notified customers of order status
• Supervised online customer service help-line
• Provided daily sales totals to executives of company
• Trained new employees
• Rectified any problems regarding orders or customer service
Education:
Monroe College, Bronx NY
Associates Degree in Computer Science
August 1999
Monsignor Scanlan High School, Bronx, NY
New York State Regents Diploma
June 1996
Skills:
Supervisory and analytical skills, extraordinary conflict resolution skills, Proficient in Microsoft office, Type 40 wpm, Internet researching, Works well in an ACD environment
Reference:
Furnished upon request
Candidate Contact Information:
| Name: laietis defreitas |
|
| Street: - |
Phone: 678-583-0531 |
| City: mcdonough |
Fax: - |
| State: Georgia |
|
| Zip: - |
|
| Web Site: |
|
|
|
|
|
|