Administrative Assistant Resume

Desired Industry: Clerical/General Office	SpiderID: 7073
Desired Job Location: Baltimore, Maryland	Date Posted: 5/25/2006
Type of Position: Full-Time Permanent	Availability Date: Immediately
Desired Wage: 38,000.00
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:

Seeking to continue a highly successful career as an Office Administrative Assistant or Office Management in which extensive experience will prove valuable.

Experience:

Coordinates complex, linked appointment scheduling for a single designated department. Assists patients and physicians requesting services within JHMI. Maintains patient demographic and referral databases. Provides patients with information on physicians, directions to affiliate and clinical locations and educational materials. Functions under a highly structured work environment: makes decisions based on established policies, procedures, and protocols. Uses accurate judgment and is able to problem-solve situations utilizing a service excellence focus. Uses departmental policies, procedures and protocols to evaluate and determine the best alternative for the patient as it pertains to all aspects of registration and pre-registration. Read and understand requisitions, referral and insurance forms, patient related data and other forms. Read and understand all screens related to scheduling. Read and understand departmental protocols. Read and understand written product directions.

MILITARY PAY TECHNICIAN (01/10/2005 � 09/01/2005) � Defense Finance and Accounting Service Aberdeen Proving Ground Maryland

Prepare financial/accounting reports related to individual pay and travel transactions and operated associated accounting systems. Serves as the installation technical expert on all matters related to military personnel information systems. Assisted customers in resolving internal transaction errors. Analyzes and resolves overdue arrivals, departures, and separations. Analyzes and corrects errors caused by flawed routing, duplicate data, disputed record status, and inconsistent data. Manages resolution of The Army Authorization Document Systems Redesign (TAADS-R) and Electron Military Personnel Office (EMILPO) mismatches. Reconciles monthly DA Deviation Reports. Identifies and resolves expired Expiration Term of Service (ETS) dates. Executed processed to synchronize personnel accounting information and personnel data. Establishes and conducts audits of organizational strength data. Provides technical support to customers receives and records information concerning problems and initiates corrective action. Trouble-shoots and provides local solutions to problems. Provided security measures for EMILPO. Provided answers to inquiries on all aspects of pay, benefits, and entitlements. Resolved problems requiring procedures and regulations based on the category and types of appointments, pay plans, and schedules. Identifies the nature of inquires, reviews the master records, and explains and resolve pay related actions. Maintained case files for routine and non-routine actions. Performed research for complex cases. Explained resolutions of pay problems and actions to identify correct information in records. Served as a point of contact for problems, operations, and modifications to the systems. Serve as the liaison with the Defense Finance Accounting System (DFAS). Received and reviewed time and attendance problems. Updated addresses, allotments, leaves, and savings bonds. Prepared DD Form 214, and other related separation documents. Processed military personnel actions. Counseled and advised individuals on Reserve obligation, rights, entitlements and benefits. Counseled military personnel on conversion of the Serviceman�s Group Life Insurance (SGLI) to the Veterans Group Life Insurance (VGLI), and Continued Health Care Benefit Program (CHCBP).

CUSTOMER SERVICE (01/10/2004 - 05/10/2004) Aetna Health Insurance Jacksonville, Florida

Maintained 98% level of average handle time per month of incoming calls from health providers. Demonstrated a high level of customer service while being able to anticipate customer needs. Demonstrated expertise knowledge of health insurance principles and benefit plans. Entered and retrieved information from a Health Care System Data Base. (HCSDB). Completed request forms for individual patient scheduling for blood work, x-rays, radiation therapy, respiratory and ventilator care, consults and other requests as required. Maintained and monitored patient appointment schedules for the unit/clinic. Scheduled appropriate patient appointments manually and/or in HCSDB. When required coordinates and/or schedules patient appointments with other clinics or specialties. Maintained patient confidentiality. Referred urgent messages and patient results for immediate actions. Maintained patient appointment records in the Health Care System Data Base.

PERSONELMAN (03/20/2000 - 07/31/2003) - United States Navy Mayport, Florida

Maintaining payroll and accounting databases for disbursement and collection of government funds; performing travel claim accounting; preparing financial reports; serving as cashiers to pay government funds; acting as collection agents of money owed to U.S. Treasury by Navy personnel. Maintaining and auditing automated teller machines onboard ships; providing pay and entitlement information to individual Navy members. Provided answers to inquiries on all aspects of pay, benefits, and entitlements. Resolved problems requiring procedures and regulations based on the category and types of appointments, pay plans, and schedules. Identifies the nature of inquires, reviews the master records, and explains and resolve pay related actions. Maintained case files for routine and non-routine actions

Education:
Diploma- Baltimore City College High School (1992)

Continuing Education- Business Management (65 Credit Hours), University of Phoenix (200-Present)

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