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Customer Service Position Resume
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| Desired Industry: Collections |
SpiderID: 7026 |
| Desired Job Location: Ottawa, Ontario |
Date Posted: 5/22/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 05/22/2006 |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
Call Centre Position
Collections
Customer Service
Experience:
Experience
Malatest & Associates Ltd, 2005, Ottawa, ON
Surveyor
Enthusiastically contacted a wide-ranging demographic of residents within the Greater National Capital Region. Collected information concerning the specific routes, origins, destinations, times, and modes of transportation of each citizen participating in the survey. Took great care to ensure that all data collected was accurate and inputted with precision in order to preserve a legitimate survey. My listening skills and attention to detail were carefully exercised with each client.
Canada Revenue Agency, 2003, 2004, Ottawa, ON
Call Centre Agent, Collections Division
I excelled at customer service, negotiations, and making payment arrangements within specific government parameters and legal guidelines. Maintained and updated client’s personal and business information using a variety of government databases while upholding the highest level of confidentiality. Received certificates of Excellence for maintaining a 100% average on T1 and GST account reviews. Arranged for over $1,800,000.00 in arrears to be collected from clients.
Milford Marketing, 2002, Ottawa, ON
Call Centre Agent
Set appointments with clients wanting to assist non-profit organizations throughout Canada and The United States. Data-entry of client information and specifications for attaining donated items. Daily met and exceeded weekly quotas for number of clients contacted and appointments set. Developed excellent listening and communication skills.
LBA Consulting Partners Ltd., 1999, 2000, Ottawa, ON
Office Assistant
Research and data organization for presentation purposes using Microsoft Word and PowerPoint. Met appointed deadlines for each individual project, worked well under pressure. Gave input and personal recommendations regarding the development and direction of my position within the company. Assisted in the business number registration process for GST purposes.
The Earl of Sussex Eatery, 1997, 1998, Ottawa, ON
Inventory Control & Culinary Preparation
Assisted in quality assurance and storage of all ordered and received food products. Trained new staff members to meet the highest standards of quality, cleanliness, and sanitation in culinary preparation techniques. Learned the value of teamwork in meeting customer’s expectations.
Education:
Education
LearnQuest College, 1999, Ottawa, ON
Completed Technical Support Specialist/Call Centre Agent certificate course.
Heritage College, 1998, Ottawa, ON
Completed Microcomputer Business certificate course.
Ottawa School of Art, 1997, Ottawa, ON
Fine Arts Studies
Adult Business School, 1992, Ottawa, ON
Completed Business Typing and Introduction to Corel Draw certificate programs.
Candidate Contact Information:
| Name: Jeffrey Clifford |
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| Street: - |
Phone: (613) 746-7828 |
| City: Ottawa |
Fax: - |
| State: - |
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| Zip: K1L 5Z7 |
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| Web Site: |
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