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Computer Support Specialists ,Computer Systems Analysts ,Operations Research Ana Resume
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| Desired Industry: Computer Hardware |
SpiderID: 6969 |
| Desired Job Location: Dallas, Texas |
Date Posted: 5/17/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 1 month |
| Desired Wage: 35000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: Yes |
Experience:
Sr. Consultant
Cognizant
March 2005 to May 2006
Senior Consultant III
Cognizant Technology Solutions
As a member of the senior consulting staff, I am responsible for successful implementations of many industry known Business & Operational support systems (BSS & OSS).
Responsibilities include:
Creation of project scope, budget, communication, and timeline plans
Responsible for analyzing current business processes, and if needed re-engineer to best utilize functionality within application as well as to create more efficient more effective outcome.
Deep analysis into customer needs; high and detailed functional requirements
Responsible for reviewing and approving all deliverables
Provide OTJ application training as required to fill any knowledge gaps.
Provide application expertise and knowledge to ensure best practices are utilized.
Assess and fix bugs and issues that are uncovered in the testing phase.
Provide deployment support for all activities and issues.
Responsible for the documentation and deliverables for the configuration areas.
Provide weekly individual status report to team lead.
Train and support knowledge transfer to the customer project resource.
Sr. Consultant
Metasolv Software
May 1999 to November 2001
As a Subject Matter Expert, Business Process Lead, and Project Manager for Metasolv Software I have provided product expertise and implementation team leadership for over 12 clients in the past three years. I have been intimately involved in the business development aspect dealing with potential customers on a day-to-day basis analyzing their business process to custom fit the software and consulting services in an effort to increase productivity.
Responsibilities include:
Implementation of packaged software solutions, including TBS, Oracle and a variety of TBS components (API, Inventory Tool and Background Processor, Application Server). Lead consultant for all Metasolv Software, Inc. TBS customer and training installations. Responsibilities include, loading and upgrading the following applications: core TBS, Oracle Server, Oracle Client (all versions), Load N Go scripts, database tuning and management, API suite installations and management, background processor, LERG and the Network Inventory Tool
Oracle database management including performance tuning, installation, implementation and support.
Business analysis, solution development and implementation of operational improvements within the telecommunications industry utilizing TBS.
Performed Pre-Sales technical knowledge to prospective customers.
Troubleshooting application, network and database problems.
Served as the Subject Matter Expert (SME) for the Metasolv TBS data model. Lead consultant for customer inquiries on the TBS data model and all additional applications mentioned above.
Subject Matter Expert (SME) for TBS Equipment, Engineering, Infrastructure, and Security modules.
Extensive use of all ordering Modules within the TBS application including PSR, ISR, ASR, and LSR.
Certified Product Catalog, Ordering, and Work Flow Expert
Provided instruction on the data model and relationships.
Creating custom reports utilizing PowerBuilder and Business Objects
Authored several How To guides for customers to aid in the training of their employees.
Created and fulfilled system implementation strategies by gathering requirements, analyzing current business processes and determining process improvements.
Planned, designed, and analyzed user requests and requirements for the implementation and development of data processing systems.
Created, planned, and designed several engineering modules for the new NextGen 5.1 MetaSolv Solution release.
OSS Manager
USLEC
June 2003 to March 2005
As the OSS Manager, I am responsible for every aspect of the OSS, from product development, integration, migration, to future endeavors. I manage a team of 4, which also includes production support personnel.
Responsibilities include:
Planning, Coordinating, Creating and Execution between all of the departments to successfully deploy new services and products into the MetaSolv application.
Performed a total product catalog reconfiguration to take advantage of system functionality therefore streamlining integration and overall task performance by engineering personnel.
Developed several custom management and customer reports from the MetaSolv database.
Upon acquisition of a company, I planned and performed a full customer migration as well as developing new products and processes to accommodate the new addition.
Extensive knowledge of the TBS relational database model, as well as navigation within said database.
Managed and coordinated all testing before new releases were implemented into production
Created and developed a Voice over IP application within the organization. Product Catalog additions as well as an efficient workflow.
Planned, tested, and refined migration data from legacy systems as well as Network Elements (DACS / 5E Switch) into the MetaSolv environment.
Developed a migration strategy for a full data loads into MetaSolv, including customer account information, facility information, CNAM/LIDB features on numbers, and network utilization.
Development of a company Dashboard, a single web view of a customer account accessing the several systems we, as a company, currently utilize.
Project Manager / OSS Manager
CTC COmmunications
November 2001 to October 2002
As a Project Manager I was directly responsible for the entire end-to-end management of the project consisting of development and refinement of project plans, finance and budget analysis, contract negotiations, scope and change management, and project wrap-up.
Responsibilities include:
Planning, Coordinating, Creating and Execution between all of the departments to successfully deploy new services and products into the MetaSolv application.
Directly responsible for the development and refinement of client Project Charters, Statements of Work, and Project Plans.
Planned for and executed migration of legacy data from existing systems to TBS (Telecom Business Solution) databases.
Responsible for the planning and execution of weekly status meetings involving the client and implementation team to identify project issues, risks, budget constraints, and potential resolutions.
Successfully maintain open lines of communication between client and implementation team via status meetings, SOW reviews, issue logs, and executive stakeholder meetings.
Developed training strategies to provide insight to the benefits of system conversion and reduce end-user resistance to change.
Served as OSS Administrator: (MetaSolv TBS/MetaSolv Solution)
o Direct liaison with MetaSolv Customer Support
o Handled all IR and Bug reports
o Corrected User Errors within all modules of MetaSolv utilizing upfront GUI knowledge and database structure knowledge, updated fields directly through the database.
o Coordinated a Streamlining Project to improve efficiency and effectiveness throughout the business process.
Managed and coordinated all testing before new releases were implemented into production
Managed productivity reports from every aspect of the OSS application and all integration points within the production environment.
Education:
Texas Tech University
August 1994 to May 1999
Skills:
Computer and Mathematical - Computer Systems Analysts, Network Systems and Data Communications Analysts
Management - Computer and Information Systems Managers
Candidate Contact Information:
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