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| Desired Industry: Management |
SpiderID: 6922 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 5/13/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/30/2006 |
| Desired Wage: 80000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: No |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Focus: Community Relations Director, Communications Director,
Project Management Director...Analytical, decisive, and adaptable
leader with both highly successful career characterized by fast-track
promotion through progressively responsible positions in
telecommunications and military venues. Recognized for building
networks of resources extending up, down, and laterally to help
navigate organizational change and perform work more effectively and
for rare ability to communicate complicated technical information
effectively. Distinctive military career as Major and Battalion
Operations Officer including successful tour of duty to Afghanistan.
Experience:
Telecommunications Company Columbus, OH 1994 - Present
Manager, Network Dispatch Center, Customer Care Group (2005 - Present)
Ensure proper disposition of OH and MI customer repair and
installation reports unable to be completed (e.g., customer not home,
outside facilities unavailable, different due date requested, etc.),
oversee billing process for all work performed inside residence or
business, and constantly screen repair reports to determine need to
dispatch technicians. Manage daily headcount; approve timesheets,
trading of tours, and time-off requests; schedule all personnel one
week in advance; schedule and/or provide training as necessary;
conduct monthly task observations and performance evaluations based
on expectations; and oversee 16 direct reports (in department of 61).
* Helped save $250 per report by carefully screening repair
reports, often eliminating need to dispatch technicians.
* Saved $175,000 (vs. last year's expenses) and exceeded budget
expectations by ensuring personnel complete work within standard 40
hour/week, avoiding overtime.
* Played leading role in rolling out and implementing program to
effect paperless environment by utilizing share-drives accessible by
all personnel. Employees ran reports to website (instead of printer),
cut & pasted into Excel spreadsheet, and ran "macro" to edit/sort
information.
* Created 20-page "job aid" detailing step-by-step forecasting
instructions and trained 22 employees selected to forecast reports.
* Enabled productivity tracking at all levels by creating method to
capture completed departmental work on daily basis.
Telecommunications Company Columbus, OH 1994 - Present
Director of External Affairs (2001 - 2005)
Planned/directed external affairs activities and oversaw
development/maintenance of contacts with key civic, community, and
business leaders in 13 suburban communities. Tasked to resolve issues
involving business units and communities such as resolving
construction permit requirements resulting in delayed orders; working
with legal department to communicate Company's position on proposed
right-of-way ordinances to key community leaders; interfacing with
State associations to gain support for company's legislative and
regulatory agenda; and advocating Corporation's stance on diverse
issues to elected officials on local, state and federal levels.
Directed/implemented contributions, memberships, and foundation
grants and advised/counseled market area leadership and operating
departments on external affairs perspective of service, operational,
and other issues throughout market area. Administered annual $20,000
budget designated for memberships to chambers-of-commerce-type groups
and maintained funds for larger projects requiring approval based on
strategic value and return on investment. Served on Grant Review
Committee and participated on Approval Committee. Reported directly
to Vice President.
* Negotiated approval from two local communities to build fiber
optic capabilities with no franchise fees (first to receive one
approval, much less two).
Education:
ACADEMIC:
Masters in Business Administration,
Franklin University, Columbus, OH (1999)
Bachelor of Arts in Communications,
State University of New York at Buffalo (1991)
MILITARY:
US Army Combined Arms Service Staff School (2002)
US Army Engineer Officer Advanced Course (1998)
US Army Engineer Officer Basic Course (1992)
Affiliations:
Board Member, American Red Cross of Greater Columbus
Chairperson, Company Operation Feed Campaign (2002-2003)
Past Board Member, Gahanna Chamber of Commerce
Member, National Guard Officers Association
Alumni, Leadership Columbus (2005)
Skills:
* Public Speaking & Sales Presentations
* Customer Service Communication
* Public Relations & Media Relations
* Policies & Procedure Development
* Strategic Business Planning
* Client & Team Relationship Management
* Project Management Methodologies
* Client Maintenance & Retention
* Project Development & Improvement
* Staff Training & Development
* Productivity Improvement
* Troubleshooting & Problem-Solving
Additional Information:
C614dsr@hotmail.com
Columbus, OH 43085
Dear Selection Committee,
It is with a tradition of performance excellence in that I submit
the attached résumé offering comprehensive achievements in public
affairs, communications and community relations focused in a large-
scale corporate venue.
My background is highlighted by 12 years with a large
telecommunications company Prior to our recent merger I enjoyed four
years of resounding success as Director of External Affairs. During
these years my success in communications management were evident and
rewarded as I planned and directed all external affairs activities as
well as oversaw contact development and maintenance of key civic,
community, and business leaders in 13 suburban communities.
My high-profile contributions as Director included rescuing a $2.1
million contract in jeopardy of being lost and an unprecedented
negotiation with two local communities leading to the lucrative
building of fiber optics. My track record is based on an array of
seasoned skills. Public speaking and sales presentations, public
relations and media relations and client/team relationship management
are just a few examples.
Currently I serve as a leading Manager over its Network Dispatch
Center and Customer Care Group. Consistently I have motivated and
directed staff to produce noticeable cost savings. Such achievements
as exceeding budget expectations, saving $175,000 and dramatically
increasing dispatch center productivity are indicative of my ability
to positively effect organizational improvement.
Aside from my professional experience I also offer proven leadership
throughout 18 years of Ohio Army National Guard service. I served
passionately in Operation Enduring Freedom and with the rank of
Major, I currently run all Battalion Operations and all training for
five separate engineer companies.
As my résumé is simply summarizes my career history and
capabilities, there is considerably more to relate. I look forward to
meeting you personally and anticipate a lucrative merger of my
expertise with your communication agendas.
Sincerely,
C614dsr@hotmail.com
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: - |
| City: Columbus |
Fax: - |
| State: Ohio |
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| Zip: 43085 |
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| Web Site: |
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