|
|
|
|
Chief Operating Officer Resume
|
| Desired Industry: Healthcare |
SpiderID: 6890 |
| Desired Job Location: Baltimore, Maryland |
Date Posted: 5/10/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/01/2006 |
| Desired Wage: 100000 |
|
|
U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: Yes |
Objective:
Innovative, highly motivated professional with nine years'
experience in healthcare management. Strong background in planning,
organizing, coordinating, directing, and evaluating patient care
programs, management and operational systems, and staff development
programs, as well as facilities expansion and renovation. Adept at
troubleshooting and formulating systems to solve operational problems
and achieve goals. Increased profitability for multiple locations
through solid leadership, strategic business plans, and change
initiatives. Skilled in budgetary management with responsibility for
administering $5 million budget. Demonstrated knowledge of regulatory
compliance, successful licensure, and quality assurance. Extensive
experience in employee relations, including motivation, retention,
and communication.
Experience:
Private Practice, Westminster, MD 2004 - Present
Psychotherapist/Consultant
Implement treatment and service delivery managing a wide range of
diagnoses, disorders, and life issues. Develop biopsychosocial
assessments and history by conducting thorough client interviews and
collateral contact interviews. Established an effective practice
specialty and niche market for couples/relationship therapy
instituting high result therapy/treatment practices.
* Created and implemented a direct mail campaign to local
physicians and churches. Doubled client volume within the first two
months of opening the practice.
Vesta, Inc., Lanham, MD 1998 - 2003
$13.5 million behavioral healthcare organization serving adults with
severe and persistent mental illness, substance abuse as well as
serving the elderly.
Regional Director
Directed entire scope of treatment and service delivery for multiple-
site psychiatric day treatment and residential rehabilitation
programs, outpatient mental health clinics, substance abuse treatment
programs, and an assisted living program. Managed approximately 90
employees with a budget of $5 million. Provided direction,
supervision, and consultation to Program Directors in the respective
geographic service delivery area. Ensured effective and efficient
service delivery, administrative and fiscal activities, growth of
region, cost control, profitability and stability of the region, and
refinement of workflow processes within and between programs in the
region. Advised management team offering guidance and direction on
agency matters including operational policies and procedures, new
business initiatives, and management of existing business lines.
Ensured COMAR and Medicare regulatory compliance of all programs.
Fostered a success-oriented and accountable environment.
* 20-25% increase in direct care services delivered. Developed
methods to streamline service delivery, case management and
paperwork; maximizing efficiency. Created and implemented culture of
accountability; performance-based increases/promotions.
* Drove region from an anticipated loss to an overall profitability
rate of 6% by designing and implementing a Utilization Management
System yielding an improved fee collection from 62% to 95% in less
than 12 months.
* Successfully secured expansion space after a two-year search.
Increased operational space by 42% as the result of consistent profit
and cost control measures during years of conducting the search.
Improved clinical and professional space.
* Implemented startups, managed shutdowns, and successfully
conducted turnaround operations.
Stress & Health Management, Inc., Severna Park, MD 1996 - 1998
Program Director
Directed clinical, fiscal, and administrative duties for stress
management and substance abuse treatment clinic. Supervised clinical
and administrative staff. Conducted intakes and court/legal
evaluations of drug and alcohol delete clients. Increased client base
while implementing increased fees and improved collection rates.
* Increased client base by 50-60%. Increased rates and fees on
average of 50%, select fees by 200%. Referral sources increased by
50%. Improved regulatory compliance.
Crosspoint Domiciliary Care Unit, Crownsville Hospital Center,
Crownsville, MD 1995 - 1998
Psychiatric Social Worker
Managed large caseload of inpatient, chronically mentally ill and
dually diagnosed patients. Conducted intakes for review and
assessment of appropriateness for inpatient treatment. Coordinated
communication with other treatment personnel throughout hospital and
community mental health programs regarding patients' progress and
discharge plan.
* Maintained highest discharge rate in history of unit. Referral
sources within hospital system increased.
Creative Mental Health Services, Inc., Glen Burnie, MD 1995 - 1996
Director
Monitored clinical, fiscal, and administrative duties for stress
management and substance abuse treatment clinic. Supervised clinical
and administrative staff. Conducted intakes and court/legal
evaluations of drug and alcohol clients.
* Increased client base by 25%, rates and fees on average of 20-
30%, and referral sources by 25-30%.
University of Maryland Medical System, Baltimore, MD 1994 - 1995
Clinical Social Worker
Managed caseload of chronically addicted and dually diagnosed
clients. Conducted intakes and court/legal evaluations of clients for
acceptance into outpatient services. Coordinated communications among
treatment, judges, Parole and Probation, and other service providers.
Served on committee to monitor and evaluate program efficiency and
effectiveness.
Education:
Master of Social Work;
University of Maryland School of Social Work,
Baltimore, MD
Major: EAP/Clinical Social Work; GPA: 4.0
Bachelor of Science; Florida State University,
Tallahassee, FL Major: Marketing/Management
Affiliations:
National Association of Social Workers (NASW)
Skills:
* Healthcare Management
* Human Resources Management
* Program Management
* Budget Development & Control
* Strategic & Growth Planning
* Cross Functional Teams
* P&L Accountability
* Corporate Culture & Change Management
* Policies & Procedures
* Utilization Management
* Regulatory Compliance/Licensure
* Quality Assurance
Candidate Contact Information:
|
|
|
|
|