Management/Human Resources Resume

Desired Industry: Business/Management	SpiderID: 6784
Desired Job Location: Brooklyn, New York	Date Posted: 5/1/2006
Type of Position: Full-Time Permanent	Availability Date: 05/01/06
Desired Wage: 40,000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
To work in an organization where I can apply my skills as a manager that will develop into a long-term career. I seek a company that offers support and guidance with an excellent training program, while letting my individual ideas come into play. I work well with others and thrive in a team environment, and from time to time enjoy the opportunity to spearhead individual projects. I like a work environment that provides new tasks and situations to make the position more interesting, as well as have room for growth and advancement. The areas I enjoyed the most in the past are managing teams, hiring, training, and developing employees.

Experience:
Employment History:

Enterprise Rent-A-Car
447 Atlantic Avenue
Brooklyn, NY 11217

Assistant Branch Manager: November 2005 � April 2006

Working in multiple branches within the company I was responsible for following set career path exercises both written and verbal, portraying a high level of professionalism and courtesy on the telephone as well as in the office the standards set by the company.

� Assisted the Branch Manager with managing 8 employees at a large branch; inclusive of training, developing, and career growth guidance.

� Consistently maintained and exceeded sales targets and branch customer service scores.

� Enacted on and contributed to the marketing plan of the branch to gain new retail, corporate and car replacement clients.

� Provided weekly and monthly sales statistics and branch progress to senior management.

� Facilitated monthly meetings with the staff to discuss progress with enhancing customer service, training, breakeven and operating profit goals.

Manager Trainee: March 2004 � November 2005

� Coordinated and maintained customer accounts from the start of the rental to the final close of the contract.

� Responsible for maintenance of accounts receivable.

� Accompanied the Corporate Account Manager and Senior Management on prospective client calls. Maintained a portfolio of prospective clients and developed an expansive client base.

� Responsible for car prep staff schedule and oversaw the car preps maintenance of the vehicles to ensure that client�s expectations on the appearance of the vehicles were met.

Rolf Lydecker
Page 2
The Sharper Image
10 West 57th Street
New York, NY

Manager: August 2003 - March 2004

I was in charge of keeping employee�s motivated to reach their personal sales goals, while maintaining my own.

� Responsible for interviewing, hiring, and training new employees. Maintained staff schedule and processed payroll. Oversaw front-end registers and floor personnel.

� Responsible for upgrading the floor plan layout and merchandising to promote customer convenience and maximize store profits.

� Coordinated and processed deliveries and shipments of inventory. Maintained communication between the stock room and floor personnel to keep sales floor replenished.

� Responsible for bank deposit preparation, loss control of the sales floor and storeroom.

Trans World Entertainment
675 Main Street
Avon, CT 06001

Assistant Manager: July 2001 � August 2003

I had heavy sales floor and telephone customer relations, overseeing exchanges and assured complete customer satisfaction.

� Exceeding sale goals through implementing new selling techniques.

� Created awareness by posting and reviewing current sale numbers with the staff.

� Processed payroll, supply orders, and item adjustments.

� Kept lines of communication with district and home offices. Assisted in updating and relaying store policy and procedures and loss control to staff.

Education:
Ridgefield High School: Graduated 1994

Skills:
My past retail and management experience makes me an excellent candidate for overseeing a team in the customer service field. I�ve further developed my skills to connect with my customers and help build lasting relationships between them and my organization. I enjoy creating a team environment and developing staff onto the next level of their careers. I strive to keep a positive and professional work environment, which translates to customers and assures client retention. I look forward to working within an organization that will guide me, while I strive to succeed as an individual in a new career.

Reference:
Professional References

Jacob Roll
Enterprise Rent-A-Car
Phone: 718 488-8800

Bernita Smith
The Sharper Image
Phone: 212 265-2550

Jon Lerud
Trans World Entertainment
Phone: 860 677-5795

Personal References

Christopher Jeans
Owner Casa Bacchus Wines
Phone: 860 567-1117

Christopher Vives
Manager Enterprise Rent-A-Car
Phone: 917 494-0527

Christie DeNatale
Assistant Vice President The Bank of New York
Phone: 212 815-3257

Candidate Contact Information:

Name: Rolf Lydecker
Street:	Phone: 917 558-4533
City: Brooklyn	Fax: -
State: New York
Zip: 11204
Web Site: