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Chief Operations Officer Resume
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| Desired Industry: Banking/Mortgage |
SpiderID: 6774 |
| Desired Job Location: Phoenix, Arizona |
Date Posted: 4/30/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 04/02/2006 |
| Desired Wage: 185000 |
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U.S. Work Authorization: Yes |
| Job Level: Executive (President, VP, CEO) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: MBA |
Willing to Relocate: Yes |
Objective:
Chief Operations Officer / General Manager / Executive Manager
Financial Services Industry / Banking / Outsourcing
Results-driven senior business leader with proven experience
achieving operational efficiency through process improvement and
staff development. Excellent record of leading challenging
organization-wide projects, surpassing project milestones and budget
goals. Expertise in implementing credit management systems and
information technologies. Exceeded all profit and cost center goals
throughout career by increasing revenues and reducing expenses.
Experience:
Sky Financial Group, Inc. - Bowling Green, OH 2004 - 2005
CHIEF OPERATIONS OFFICER
Regional bank with $15 billion in assets.
Managed an operating budget of $50 million. Directed delivery
channel, call center, deposit and loan operations, facilities,
purchasing, fraud and security functions, with 4 direct reports and
700 FTEs. Integrated bank's ATM deposit processing system from 3
platforms to 1, and led procurement efforts for anti-money laundering
system.
Accomplishments:
* $1 million in potential expense savings generated over 2 years by
restructuring and outsourcing non-core competency functions such as
courier services.
* Directed multiple performance teams that successfully converted 3
acquired banks with $2.5 billion in assets on time and within budget.
* Grew commercial deposit base by $500 million by implementing
state-of-the-art deposit processing system. Drove project and
conveyed sense of urgency, resulting in 6-month completion time
frame.
Textron Financial Corporation, Inc. (TBS) - Providence, RI 2001 - 2004
PRESIDENT, TEXTRON BUSINESS SERVICES
Subsidiary of Textron Corporation, servicing loan and lease
portfolios totaling over $2.3 billion, both first and third party.
Directed operations and delivered presentations to prospective third
party clients, such as Citizen's Bank, Hewlett Packard, and others,
to acquire new business. Managed large recovery portfolio that
required frequent interaction with COO of TFC, Chief Credit Officer,
and product managers to enhance recovery performance. Supervised 5
direct reports and 120 employees.
Accomplishments:
* 49% profit better than plan in first year, while lowering unit
costs 21%.
* Undertook collection and recovery functions for one of Textron's
largest portfolios, and improved delinquency by 1,030 basis points,
or $66 million in delinquent dollars, in only 9 months; saved an
additional $6 million in losses over the same period.
* $2.2 million in credit losses avoided; identified and prevented
another $3 million from charging off, and realized an additional
$500,000 in expense savings in several large, distressed portfolios.
* $400,000 in direct expense savings realized while lowering error
rates 10% through implementation of Quality Management System (QMS)
involving the redesign of over 250 process workflows.
MCM Capital Group - Phoenix, AZ 1999 - 2001
EXECUTIVE VICE PRESIDENT & CHIEF OPERATING OFFICER
New IPO in the business of purchasing charged off credit card
receivables and collecting them for its own account, or for investors.
Managed operations, technology, collections strategies, and process
optimization. Supervised 4 direct reports and approximately 300
employees in 2 collection sites in Arizona and Kansas.
Accomplishments:
* $1 million increase (20%) in gross collections generated through
redesigned collection workflow processes, including 48% improvement
in dollars collected from $25,000 to $37,000 per collector. Reduced
staff by 19%.
* $250,000 saved in direct expenses within 6 months - drove
immediate improvements in the company's technical infrastructure and
business processes, which increased batch processing capacity and
savings eight-fold at a cost-neutral basis to the company.
US Bancorp - Minneapolis, MN 1991 - 1999
SENIOR VICE PRESIDENT, BUSINESS OPERATIONS CENTER (1995 - 1999)
$82 billion bank with nearly 1,000 locations.
Selected by Vice Chairman for promotion to SVP to oversee check
processing, mail services, and transportation. Managed operating
budget of $85 million, 6 direct reports, and 1,000 FTEs. Accountable
for processing an average of 20 million checks and payments across 17
states in 8 operational sites daily.
Accomplishments:
* $1 million in direct expenses saved by improving unit costs 11%
through reengineered business processes. Attained all budget and
audit objectives while doubling company operations.
* Achieved a new industry standard by converting new multi-million
dollar banking platform in 7 vs. 17 months, while simultaneously
consolidating the number of processing sites from 13 to 8.
VICE PRESIDENT, CREDIT OPERATIONS (1991 - 1995)
Directed the collections, fraud, and recovery functions for consumer
loan portfolios totaling $4.5 billion. Managed 6 direct reports and
250 FTEs.
Accomplishments:
* $800,000 in direct expenses saved in under 2 years by lowering
unit costs 25% through spearheading implementation of state-of-the-
art technology and improved collection workflows.
* Consolidated over $1 billion in acquired portfolios, improving
delinquency of all 15 consumer loan portfolios by 28%, and lowering
credit losses by $30 million in just over a year by establishing
standard operating paradigm to overcome pre-existing inefficiencies
and errors.
* Seamlessly integrated $500 million in assets into a $4.5 billion
portfolio. Created communication model for 6 direct reports to
rectify lack of communication caused by cultural differences between
newly acquired bank's workforce of 80 FTEs and the existing workforce
of 170 FTEs. Earned highest-ever employee satisfaction scores out of
the consumer bank's entire 10 departments.
PREVIOUS EXPERIENCE
Household Bank, N.A. - Salinas, CA 1987 - 1990
VICE PRESIDENT & BUSINESS MANAGER, AGENT BANK PROGRAM
Citicorp Diners Club - Denver, CO 1984 - 1986
Vice President & General Manager, Corporate Credit Card Issuance
Education:
Bryant University, MBA, Management - Smithfield, RI
United States Military Academy, BS, Engineering And Political
Science - West Point, NY
Skills:
* Strategic Planning
* Business Development
* Continuous Process Improvement
* P&L Accountability
* Call Center Operations
* Project Management
* Consolidations / Outsourcing
* SOX 404 / Six Sigma Methodology
* People Management / Staff Development
* Change Management
* Credit Cycle Management / Collections
* Business Process Reengineering / Operational Metrics
Additional Information:
Chief Operations Officer, General Manager, Executive Manager, Financial Services, Banking, Insurance
Candidate Contact Information:
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