Operations Manager Resume

Desired Industry: Management	SpiderID: 6710
Desired Job Location: Tampa, Florida	Date Posted: 4/24/2006
Type of Position: Full-Time Permanent	Availability Date: 04/03/2006
Desired Wage: 75000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
Top producing sales professional with 14+ years increasingly
progressive experience and a verifiable performance record in a
variety of challenging assignments. Thorough understanding of site
operations based on hands-on know-how and ability to easily adapt to
new and different environments. Achieved unparalleled success
delivering record profits, revenues and market share, staff
productivity, ancillary sales, training and employee development. As
I rise to the goals I have set...I raise the bar.

Experience:
1992-2006 Enterprise Rent- A- Car, Tampa Group, Tampa, FL

Regional Manager (8/04-2/06)
Area Manager (8/98-7/04)
Branch Manager (3/94-6/98

Enterprise according to JD Powers Consumer Survey Group is the
largest and most profitable company of its kind in the North America,
as well as being #1 in customer service.

* Senior management executive with full responsibility for
strategic planning, development, operations, sales, marketing,
customer service, technology and P&L accountability for the Tampa Bay
region.

* Earned rapid recognition and a sequence of promotions to where I
currently lead a $25M entity with over 115 employees in 18 locations
and a $36M inventory (Responsible for a fleet of over 2000 units.)

* Generated over $21M in revenue for fiscal year 2005; on track for
$24M for fiscal year '06, a 14% increase.

* Responsible for all store facilities; upkeep, paint, carpeting,
signage, exteriors, leases etc.

* Initiated demographic studies in order to open new offices;
examined real estate and staffed new sites.

* Scope of responsibility included oversight of Progressive
Insurance Co. Claims Center on-site operations.

* Facilitated training classes (sales, process, negotiating, phone
sales, cycle of service).

* Led negotiations and presentations to business owners, general
managers, fixed operations managers and key decision makers.

* Within a highly competitive market place consistently exceeded
expectations managing by example and through professionally trained,
highly energized sales and support staff, focused on reaching and
exceeding their objectives.

Significant Achievements:

* Acquired through sales effort the largest dealer operated account
on the West Coast of Florida with annual revenues exceeding $2.3M to
Enterprise.

* Increased net profits over the past 2 years by 18% and 40%
respectively.

* Increased corporate account revenues by 26% and experienced 21%
rent growth in fiscal year '05.

* Typical new accounts recently acquired: Reeves Motors, Raytheon,
PWC, Veterans Ford, McDill Air Force Base, University of Iowa, Busch
Gardens, Sun Toyota and Embassy Suites Downtown.

* RANKINGS: (In Contrast to 14 Other Tampa Area Managers)

- Ranked #2 out of 39 regions in overall performance in the
Southeast in '04.

- Ranked #1 in the Tampa Group in car sales closures for fiscal
year '05 with 98 sales.

- Ranked #1 in the Tampa Group in Corporate Revenue for fiscal
year '05 with $3,024, 486.

- Ranked #1 in operating and net profits and #1 (lowest) in bad
debt write-offs.

- Ranked #1(lowest) in gross costs and 2nd in corporate growth
(46%).

- Tied for 1st in ancillary sales and tied for 2nd in customer
service.

HUMAN RESOURCE DEVELOPMENT

The following represents a brief roster of staff hired, trained, and
developed, along with the promotions they earned while under my
direction and control:

* 9 Branch Managers promoted to Area Managers.

* 2 Area Managers promoted to Regional Managers (Only Regional
Manager out of 5 to achieve this)

* One Corporate Account Manager promoted to Group Corporate Account
Manager in New Mexico.

CAREER MILESTONES:

* From 7/98 to 2/06 As an Area and Regional Manager Opened 12 new
offices that now generate nearly $875,000 per month in revenue;
relocated four (4) offices to "A" locations (Free Standing and Better
Visibility).

EARLIER EXPERIENCE:

* 10/90-11/91 Godfrey Engineering, Oldsmar, FL - Production Control

* 6/89-5/90 Raytheon Corp., Lowell, MA - Production Control
Coordinator

Education:
Bachelor of Science Degree, Economics
Fitchburg State College,
Fitchburg, MA, 1989

Affiliations:
Actively involved with Habit for Humanity, USF Family & Friends,
Boys & Girls Club of Tampa and the Pasco Economic Council. Special
interest in family activities, hockey, baseball, football and golf.

Skills:
VALUE OFFERED:

(1) The ability to establish positive relationships and effective
sales strategies to cultivate emerging markets while expanding
existing markets.

(2) Capable of effectively motivating staff to drive sustained
revenue and earnings growth whether it be a product or service.

(3) Perfecting a game plan and carrying through.

Qualified to serve in any of the following disciplines:

* Operations Management
* Selling and Merchandising Techniques
* Human Resources
* Inventory Control
* P&L Management
* Expense Control
* Employee Mentoring / Coaching
* Workflow Optimization
* Infrastructure and Processes

Additional Information:
JAMES J. NORWOOD

6104 Guilford Drive, Trinity, FL 34655

(727) 376-6184, Cell: (727) 919-0291
FAX: (727) 376-9132,
e-mail: raina1@tampabay.rr.com

Dear Sir/Dear Madam:

Taking command of a sales force...then training, motivating and
driving it to become an industry leader is my area of specialization.
I am eager to bring my experience to bear for your company.

With time spent in the trenches and a successful track record in
consumer services I played an integral role in my employer's growth.
In fact a JD Powers consumer survey ranked us # 1 in profits and
customer service. I am one of the few whose strengths envelops all
aspects of the business interface.....sales and sales management,
marketing, P&L, operations, and human resources.

I believe I am ideally suited for comparable or related positions.
Please take a moment to review the enclosed resume along with a brief
sampling of my accomplishments:

* I am a change agent capable of taking a company to sustained
growth well into the 21st century.

* In each consecutive assignment, my rapport and credibility
throughout the organization have been instrumental in breaking
impasses which were inhibiting growth.

* Exceeded quotas and objectives for gross sales, share,
penetration, repeat/referral sales, PR and overhead control, with
regularity. Examples are cited on the enclosed resume.

* Have consistently built a loyal following by hands-on sales
techniques, impeccable standards, fair pricing and personal service.

* Am accustomed to maximizing productivity and increasing corporate
profits through good planning, time management and expert forecasting.

* Maintain a goal-driven work ethic and a dedicated approach to all
tasks and undertakings.

Going back to school days I have been considered a team-builder with
an infectious positive winning attitude. I would also bring with me
characteristics of a tactful leader who can teach, inspire, motivate,
train and direct. I might also add....a limitless zeal for successful
selling. As to personal qualities, I am decisive, intelligent, task
oriented and results driven. I am also a person of keen judgment who
can sense the proper course of action, and acquire the appropriate
resources, to assist customers in solving complex business problems.

The essence of what I have done for others and what I can do for you
as well is best summed up by a thread running through all of my
performance evaluations namely that "Jim consistently exceeds
requirements in every aspect of the business. He uses sound
judgments, is always tactful, and recommends realistic solutions to
problems. Jim is upbeat and passionate about his career and those
under him. He can always be trusted to properly interpret and enforce
policies. One can see how committed to excellence he is just by
looking at his profit and growth numbers. He makes things happen.
It's also quite evident from the record that Jim Norwood is equally
outstanding at hiring, training and developing future performers".

If you are in need of a sales professional who will make an enduring
and positive impact upon operations, revenue streams, profit margins
and team building I would like to explore the opportunity.

I know that r�sum�s help you sort out the probables from the
possibles, however I would like to meet with you and demonstrate that
along with my credentials, I have the personality and horsepower
suitable for your organization. Be assured your investment of time
will be amply repaid.

Sincerely,

James J. Norwood

Candidate Contact Information:

Name: James Norwood
Street:	Phone: 727-376-6184
City: Trinity	Fax: -
State: Florida
Zip: 34655
Web Site: