Technical Training and Support Resume
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| Desired Industry: Computer Hardware |
SpiderID: 6437 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 4/7/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 04/10/06 |
| Desired Wage: 50000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 50-75% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Specializing in the computer and electronic industries with experience in all aspects of service, support, training, troubleshooting, and communication skills. Effectively maintaining an excellent client relationship with the customer.
Experience:
PROFESSIONAL EXPERIENCE
EASTMAN KODAK, Chicago, IL 2001- 2006
BELL & HOWELL, (division purchased by Eastman Kodak) 1994- 2001
Sr. Technical Training Specialist
Developed and implemented classroom structured training for field engineers on hardware and software related products:
Hardware Manufactures: Bell & Howell Scanners, Fujitsu Scanners, Panasonic Scanners, Ricoh Scanners, Minolta Microfilm Scanners, Panini Check Scanners, Vidar Large Scale Scanners, Contex Large Scale Scanners, IBML Scanners, JDL Engineering Plotters, Encad Wide Format Printers, HP LaserJet Printers, Ideal Large Scale Scanners, Plasmon Optical Jukebox, Pioneer Jukebox, Rimage CD/DVD Publication and Duplication.
Software Products: Microsoft Operating Systems DOS, Windows 3.1, 95, 98, NT, 2000, XP, Microsoft Word, Excel, Power Point, Paint, Media, and Notepad. Adobe Acrobat Professional, Kofax VRS, Quickscan, PixView, Scangate, PowerFilm, Roxio, CD Publisher, CD Designer, Rimage Software Suite, Encad Software Suite, Wide Image, SCSI DDT, Script Builder, Nero Burn Software, Kodak SVT, Kodak Document Archive Writer, Kodak Image Writer, Kodak Easy Share, Imaging, Sonic DVD, ACDSee, The Print Shop, and Internet Explorer.
· Supported Field Engineers and Sales Agents.
· Participated on team discussions for launch of new product.
· Designed and created Computer Based Training.
ADVANCED BUSINESS SYSTEMS, Chicago, IL 1986-1994
Service Manager
Controlled all aspects of service department. Scheduled services calls for field engineers. Ordered necessary supplies and parts. Reviewed and submit service Invoices for billing.
· Trained and supported field engineers in technical service.
· Handled customers service needs.
· Sold service agreements and maintenance contracts.
Education:
EDUCATION
DeVry Institute of Technology
Technical Management coursework
DeVry Institute of Technology
Technicians Technical Diploma
Deans List GPA 3.5
Wright Jr. College
Coursework: Astronomy, Computer Science,
Engineering Drawing, English
Skills:
CERTIFICATIONS
University of Wisconsin Eau Claire
Certificate, Trainers Training Course
COMPTIA A+
COMPTIA CDIA
AWARDS
Quality Assurance Award ,Third Quarter 1997
Candidate Contact Information:
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