Technical Support - Information Technology Resume Search
Technical Support - Information Technology Resume Search
Home
Contacting Us
F. A. Q.
Links
Log In
Scam Awareness
 
 
Job Seekers
Browse Jobs
Search Jobs
Post a Resume
Modify Resume
Delete Resume
Job Alerts
 
Employers
Browse Resumes
Search Resumes
Post a Job
Modify Job Ad
Delete Job Ad
 
Resources
Employment Directory

Technical Support Resume


Desired Industry: Information Technology SpiderID: 6337
Desired Job Location: Mississauga, Ontario Date Posted: 4/3/2006
Type of Position: Full-Time Temporary Availability Date: May 1, 2006
Desired Wage: $35000
U.S. Work Authorization: No
Job Level: Experienced with over 2 years experience Willing to Travel: No
Highest Degree Attained: Bachelors Willing to Relocate: No


Objective:
Seeking employment in an Information Technology position


Experience:
Sept. 2005 – Present:
D-Link Networks Canada
Mississauga, ON.

Technical Support - Call Centre

> Promptly receive, log and troubleshoot calls on all D-Link products


Sept. 2002 – Present:
Canyon Creek Chophouse
Mississauga, ON.

Pantry & Sauté Cook, Expediter, Food Prep, Inventory

> Prepare appetizers, salads and desserts
> Portion and prepare food/ingredients
> Calculate & record ingredients’ inventory
> Train new staff


Sept. 2005 – Jan 2006:
Goodrich Aerospace Inc.
Oakville, ON.

I.T. Help Desk & Support Technician (1700+ user support)

> Promptly respond, troubleshoot, resolve and document end-user help desk calls
> Prepare and return leased hardware in a timely fashion
> Perform initial setup on all computers
> Provide direction, support and training to end-users
> Determine PC configurations dictated by hardware/software requirements and ensure end-users have required PC configurations
> Update and maintain a current hardware/software inventory
> Communicate and enforce PC policies, procedures, standards and recommend appropriate corrective action for problems caused by inappropriate user activity


Jan – April 2005:
Creditron Inc.
Mississauga, ON.

Scanning Operator

> Receive and Categorize bins of cheques from clients
> Operate and maintain NCR 7780 Scanning Machine
> Ensure cheque’s image quality is acceptable
> Copy cheque data to CDs as required by clients
> Maintain scanning logs for billing purposes


Feb – Aug 2003:
Computer Support Experts Inc.
Mississauga, ON

Computer Programmer, Technician, Web Developer

> Assemble/disband computers
> Install, configure and troubleshoot hardware and software
> Programming - modifying/enhancing programs
> Research viruses/error messages and new hard/software
> Visit clients to install computers and address onsite technical difficulties


Education:
> Sept. 2003 – Current:
Sheridan Institute of Technology and Advanced Learning – Year 3
Oakville, ON.
Major: - Computer Science Technology Diploma
- Information Systems & Security Degree (Dec.2009)

> Sept. 1998 – June 2003:
Thomas L. Kennedy S. S.
Mississauga, ON.
OSSD Granted June 2003
Major: Information Technology, Computer Science, Business, Science


Skills:
> Able to assemble, configure & upgrade computer hard/software with peripherals
> Can troubleshoot & repair computer hard/software problems, via telephone as well
> Capable of imaging/ghosting PCs & lease returns/rollouts (1700+ user support exp.)
> Able to configure VPNs & Blackberries (including firmware upgrades)
> Familiar with Networking & IP Protocols
> Quick learner of new software & procedures
> Proficient with email clients, web browsers, FTP & Remote Access/Management
> Proficient in:
* Windows OS
* MS Office & Corel WordPerfect
* Active Directory
* MS Publisher & MS Front Page
* Corporate Antivirus Software
* Familiar with Linux & SQL
> Familiar with programming languages: HTML, Visual Basic 5/6, Java, C+
> Able to multi-task and work well under pressure
> Excellent organizational and time management skills
> Strong leadership, motivational, interpersonal and team-working skills
> Physically able for heavy lifting & possess fine motor skills
> Able to work independently with little supervision
> Excellent oral and written communication skills for customer service


Additional Information:
> Queen Elizabeth II Aiming for the Top Scholarship, 2003
> Follett’s Scholarship, 2003
> Medal for Outstanding Achievement in Co-Op, 2003
> Honour Roll, T. L. Kennedy S. S., 1998-2003
> T. L. Kennedy Leadership Principal’s recognition, 2003
> Former member of the T. L. Kennedy Leadership Committee, 2000-2003
> Successful completion of the IAPA’s Young Worker Safety Awareness Program (including WHMIS training), Sept 2002
> Scholarship Award:
* Data Processing, 2001
* Technical Studies, 2001
* Human Geography, 2001
> G Driver's Licence with vehicle
> PROJECT: Team of four designed the new
Grade 12 Computer Programming course. “Introduction to Java”


Reference:
Available upon Request


Candidate Contact Information:
Name: Julius Binda
Street: Phone: (905) 276-0694
City: Mississauga Fax:    -
State: Ontario
Zip: L5B 4M2
Web Site:


    



© 2003 CC Marketing and Classified Systems
Privacy Policy | CC Marketing Sites | Site Map