IT Project Manager / IT Consultant Resume

Desired Industry: Information Technology	SpiderID: 6327
Desired Job Location: Toronto, Ontario	Date Posted: 4/2/2006
Type of Position: Full-Time Permanent	Availability Date: 01/04/2006
Desired Wage: 40000
	U.S. Work Authorization: No
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Other	Willing to Relocate: Yes

Objective:
IT PROJECT MANAGER / IT MANAGER
Multifaceted IT management career with solid track record of project and lifecycle management

Experience:
PHILCOS ENTERPRISER LTD., Mississauga, ON 2002 – 2006
IT Manager
Oversee all aspects of IT operations for Canada’s largest wholesaler, manufacturer and distributor of licensed apparel and accessories for the Canadian music and entertainment industry, with responsibility for defining and directing IT priorities, managing IT staff, procuring hardware/software and contractors, developing strategies and implementing solutions to automate processes with technology. Design, support and supervise operation of 150+ node voice/data/wireless infrastructure and related IT systems, including network infrastructure, information security, Helpdesk, Web services, e-commerce, warehouse and business process automation, configuration and change management, telecommunications, database management and design, and wireless systems.
Work with UPS, Canada Post and Canpar regarding resolution of software package issues, while meeting with representatives in negotiating hardware upgrades. Design technical strategies for services, applications, lifecycles and capacity planning, in addition to coordinating with senior executives regarding introduction of new services to meet business needs and requirements. Provide comprehensive training to IT support and programming personnel in all facets of troubleshooting hardware/software problems.
 Developed and expanded IT department from ground up to effectively and successfully support all company IT operations.
 Designed telecom services on Nortel Meridian system and Panasonic PBX, warehouse automation, e-commerce Web sites and company network services.
 Implemented enterprise-wide content management solutions, and Implemented and supported CRM software.
SOHO NETWORKS, Mississauga, ON 2001 – 2005
Independent Consultant
Provided customized IT services to range of businesses clients, with responsibility for streamlining IT infrastructures, optimizing performance and reducing operating costs, while maintaining compliance with project budget and timeframe parameters. Coordinated closely with clients to determine technical and business requirements, planned projects, developed budgets, managed staff and support groups, and developed IT policies and procedures.
Delivered diverse services, including selling, installing, configuring and supporting wireless networks, backup solutions and data recovery plans, firewalls, corporate LANs, internal user security training, Nortel PBX systems, VPNs, network servers/workstations, routers and switches, data cabling offices, and PC/network support.
 Designed and exclusively implemented corporate network and system infrastructure for Philcos Enterpriser Ltd.; Completed project on time and on budget, with highest degrees of client satisfaction, leading to offer of permanent position.
PRIMUS TELECOMMUNICATIONS CANADA INC., Toronto, ON 2002 – 2004
Technical Support Supervisor
Supervised operations of technical support department in call center environment, with additional responsibility for fulfilling duties as sales representative. Provided support for T1, ISDN, customer routers, ADSL, domain registration, Ensim hosting platform, IPASS, dial up Internet and various Internet software packages. Coordinated closely with clients to ensure timely resolution of technical issues. Delivered training to technical support employees in procedures, products/services and troubleshooting techniques, monitored call performance, delegated service and trouble ticket escalations, and ensured attainment of service level agreements.
 Successfully supported migration of over 1000 business accounts.
IBM CANADA, Mississauga, ON 2000 – 2001
Sales Representative
Handled sales of technology solutions to businesses and consumers, with responsibility for ordering products for customers, customer service, product presentations, and ensuring attainment of specified sales objectives.
 Achieved top 5% ranking for sales in Canada for four consecutive months.
ICA CANADA ON-LINE, INC., Mississauga, ON 2000 – 2001
Technical Support Representative/Customer Service Representative
Fulfilled multiple, simultaneous duties, including customer service and technical support, problem resolution, and coordinating with programming and Web design departments regarding accurate completion of customer Web site and programming projects.

Education:
EDUCATION AND CREDENTIALS
Bachelor of Science in Computing and Information Systems, In Progress
Athabasca University, Athabasca, Canada

Diploma in Microcomputer Management, 2002
Humber College, Toronto, Canada
Certifications
Project Management Professional (PMP) – Scheduled May 2006
Certified Information Systems Security Professional (CISSP)
Cisco Certified Network Associate (CCNA)
Cisco Certified Design Associate (CCDA)
Graphic Design, Print Layout, Print Press Courses – Humber College
Summer Company - Ontario Ministry of Enterprise, Opportunity and Innovation
Sales Seminar – Zig Ziglar

Affiliations:
Professional Associations
Institute of Electrical and Electronics Engineers (IEEE)
Project Management Institute (PMI)
ISC2
GS1 Canada

Skills:
IT Consulting, Warehouse Automation, E-commerce, Telecom systems, IT Management, System administration

Candidate Contact Information:

Name: Steven Kalcevich
Street: -	Phone: 4168367916
City: Mississauga	Fax: -
State: Ontario
Zip: L5G4V6
Web Site: