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Operations Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 6283 |
| Desired Job Location: San Diego, California |
Date Posted: 3/30/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
Senior Level Management Professional/Operations Management/Critical Production Support/Customer Service Professional with substantiated Leadership success in the Information Systems/Operations Industry. A true leader with extensive experience in demanding, complex work environments and proven ability to prioritize business needs and implement creative solutions associated with a 7x24x365 mission critical business environment. Consistently demonstrates a passion to exceed organizational goals by improving customer satisfaction, quality, processes, and reducing cost.
Experience:
LPL Financial, San Diego, CA. October 1998 to present
Director, System Support
- Manage the Desktop Support, Data Center Operations, Storage Area Network and Novell Network Teams
- Hardware and software support to 1500 desktop PC’s, laptops, and peripherals in multiple locations.
- Responsible for Management oversight of the Teams to include:
- Installation, configuration and ongoing maintenance of prospective areas
- Develop and implement procedures and practices to manage and report on the performance
- Evaluate and manage the implementation and integration of new hardware and software products
- Develop, document and distribute production operations processes to ensure the availability and reliability
- Manage the direction and development of staff directly supervised
- Manage annual budget for the Data Center Department
Director, Production Support
- Manage the Internal Help Desk, Operations Analyst, Backup Admin and Data Center Operations
- Directly oversee the coordination, implementation, and modification of all production jobs
- Providing production job support and monitoring to ensure maximum application and data availability
- Maintain guidelines, procedures, and requirements in support of an efficient production environment
- Facilitate changes to existing operations, as well as implementation of new requirements into production
- Serve as project lead for approved initiatives pertaining to the departmental goals and objectives
- Manage high-speed printing and report distribution requirements
- Manage Tivoli backup system, ensuring backup and recovery capabilities of production and QA systems
- Responsible for all Data Center environmental systems
- Provide senior management with analysis reporting on production processing and established service levels
- Manage the direction and development of staff directly supervised
- Develop annual budget requirements for the Data Center Operations
Team Leader, Technical Support Order Fulfillment
- Managed the daily operations of the Technical Support Help Desk, Order Fulfillment Department
- Monitored daily and monthly department performance metrics
- Served as a liason between customers and the LPL Marketing Department and Accounting Departments
- Served as the Vantive Knowledge Base administrator
- Maintained call center activities to ensure all service levels
- Set-up and maintained client web page and e-mail subscriptions
- Addressed client concerns and complaints
- Successfully completed a software rollout to 4,000 clients
- Developed tracking system for client files.
United States Naval Reserve Unit. Sept. 2001 – Oct. 1998
Corpsman, 3rd Class
- Assisted in the prevention and treatment of disease and injury
- Provide patient care and administer medicine
- Performed general laboratory, pharmacy, and other patient support services
- Assisted in the administrative, supply, and accounting procedures within medical departments ashore and field
- Instructed medical and non-medical personnel in first aid, self-aid, and medical records maintenance.
- Assist in the maintenance of environmental health standards
- Trained to assist in the prevention and treatment of CBR casualties and the transportation of sick and injured
Education:
Masters of Business Administration/Technology Management, University of Phoenix, San Diego, CA.
Bachelor of Science /Business Administration, University of Phoenix, San Diego, CA.
Naval Hospital Corps School, United States Naval Reserve, Great Lakes, IL.
Affiliations:
Member of The Association for Computer Operations Managers (AFCOM) since 2002
Member of the Ombudsman Team for the USS Shiloh, CG67 since 2005
Assistant Director of Improving Excellence 3E Ministry Team, New Seasons Church since 2004
Skills:
Microsoft Office Suite, Proprietary Software (Windows & Web based), SQL, Windows 95/98/2000/XP, Windows NT, UNIX, VMS, ACD and Aspect Phone Systems, ESP and Vantive Call Tracking & Knowledge Base Software, Crystal Reports 6.0, Test Director 6.0, Tivoli Storage Manager, Store Server Manager Viewer.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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