Business Analyst/Project Manager/Head of IT Resume

Desired Industry: Information Technology	SpiderID: 6248
Desired Job Location: Toronto, Ontario	Date Posted: 3/29/2006
Type of Position: Full-Time Permanent	Availability Date: April 1, 2006
Desired Wage:
	U.S. Work Authorization:
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
Technological excellence and success lies in the ability to merge the strategic with the tactical, to understand the needs and expectations of each organization and to deliver and support the technologies and applications appropriate to each functional organization. As the Vice President for IT of GlaxoSmithKline Philippines, I have provided the technological and organizational leadership, training, services, account development and public relations that has delivered such success. Career highlights I would bring to your organization:

• Progressive expertise in system analysis and design, project management, business process reengineering, change management, change control and user training.

• Aptitude to identify and assess business requirements and formulate business systems solutions. Heavily involved in the re-engineering of business processes. Ability developed through CPA experience with diverse client industry base.

• Vision, strategy and long-range development of technical design and support services capturing new technologies and supporting changes in operations and business demands.

• Thorough knowledge of operating systems, performing operational system upgrades, and installing updated applications.

• Proven success in prioritizing time, completing intense work assignments under time constraints; accomplished through successful leadership, capable of building motivated and productive teams.

I am confidently exploring new opportunities IT where I can continue to lead technical support systems through change, enhancement and improvement.

I would welcome the opportunity to meet and discuss the possibility of merging my talent, knowledge and experience with your organizational requirements in any IT position you may have.

Experience:
PROFESSIONAL EXPERIENCE:

GlaxoSmithKline Philippines Inc
IT Manager 5/99 – 4/06

Unilever Philippines Inc
Senior Applications Support Manager 1/98 – 4/99
Applications Support Manager 1/95 – 12/97
Senior Business Analyst 8/93 – 12/94

James Martin and Co.
Senior Business Systems Analyst 11/92 – 7/93

Andersen Consulting (Accenture)
Systems Analyst 10/89 – 10/92

SGV and Co. (Arthur Andersen)
Audit Staff 7/87 – 9/89

MANAGEMENT
• Evaluated and planned the computer hardware, software, data communication and systems requirements of the company based on number of personnel, volume of data expected, complexity of processes, available resources and consistency with company strategy and UK standards
• Managed technology projects at various stages of its life cycle and achieved optimal investment levels by ensuring that project timelines and scope are met and any deviation are justified. Created resource plans, timelines and controlled expenditures against budgets
• Identified risks associated with the project and provided mitigation plans to address the risks
• Proposed and influenced management and regional office to invest on IT projects that is to be undertaken by presenting the scope, the cost and the hard benefits that will be achieved
• Aligned technology plans with business plans, business planning horizons, and corporate directions
• Collaborated with UK corporate office on IT strategies and future directions.
• Created/implemented various technologies that saved the company huge amounts of money taking into account resources and limited budgets. Some of the technology were later on awarded Exceedership award by the region or identified as best practice
• Formulated and managed IT budgets and resource allocations. Managed an annual operating budget of $2 million and an IT equipment inventory of $3.5 million. Reduced IT spendings every year by 10%.
• Supervised between 20 to 40 personnel doing development work.
• Established standards and procedures for systems development and IT operations which resulted in zero audit finding in the IT function.
• Negotiated with vendor for the IT needs of the company making sure that best price, resources, on time delivery, appropriate technology and SLAs are obtained. Able to get free Microsoft training for users, on site technician, IT services amounting to annual savings of $35000 and a free server amounting to $25,000
• Introduced the use of PDA/Phones as modem to connect laptops to VPN while on the go and negotiated with the telco vendor for unlimited GPRS free of charge which resulted in an annual savings of $100,000

BUSINESS ANALYSIS
• Gathered user requirements through interviews and meetings and converted these into functional and technical specifications
• Evaluated and challenged new systems or enhancement request of the user
• Provided workaround/alternatives to users in their ways of working without having to modify systems
• Identified areas of improvement in the business processes either through automation or elimination of manual non value adding steps.
• Created project charters, project plans and cost/benefit analysis and influenced sponsors and stakeholders to approve and support the project
• Evaluated and selected programming tools/languages, architecture and databases to be used in developing the systems
• Evaluated and selected vendors and hardware based on capability, budget, reliability and support from the vendor and enforced service level agreements
• Used six sigma tool of plotting statistics on control charts to establish baseline process and identify process improvements
• Delivered on time various systems on ERP, SFA, Web services, HR, Sales and marketing that contributed to significant cost savings
• Delivered systems related to Customer and Product Account Profitability which could not be designed by other analysts in the company
• Designed the Standard Distributor Information System for Unilever’s exclusive distributors and designed its roll out which provided competitive edge for Unilever
• Designed several innovative solutions(e.g., web services that is PDA compatible) taking into account constraints in the industry and budget and to distribute workload and remove data handling redundancy
• Designed and implemented MsOffice document conversion to pdf file via web which provided the company savings on license cost of $85,000
• Designed and prepared user manuals and training materials.

SOFTWARE QUALITY ASSURANCE
• Created and executed test plans, scripts, data and expected results based on functional and technical specifications. Conducted system, integration, user acceptance testing and sign off

CUSTOMER SUPPORT/HELPDESK
• Provided phone/email or on site support to the user on the step by step use of the system or equipment

ACCOUNTING/AUDIT
• Conducted substantive and compliance audit for various clients in the areas of Cash, AP, AR, General Ledger, Expenses, Inventory and costing method, Sales, Cost of Sales and Equity Accounts
• Working knowledge on Accounting software such as ACCPAC, MYOB, Quickbooks

EDUCATION
• Bachelor of Science in Commerce Major in Accounting at De La Salle University. Graduated with Honorable Mention (Jan 1987)

TRAINING/COURSES ATTENDED - Supplied upon request

HARDWARE KNOWLEDGE -- AS400, WINTEL

SOFTWARE KNOWLEDGE
• MSOffice(Word, Excel, Powerpoint, MSProject)
• ERP/Accounting – BPCS, MACPAC, JDE, ACCPAC, MYOB, Simply Accounting, PeachTree
• Email – Lotus notes, Outlook

DATABASES -- Oracle, SQLServer

PROFESSIONAL CERTIFICATIONS -- Certified Public Accountant - 1987

AWARDS
• GSK Exceedership Award (2005)
• Featured in ComputerWorld Magazine for pioneering the SMS(text messaging) technology for info on demand in the Pharmaceutical industry
• GSK Spirit Award for Alignment with GSK interest (2003)

Education:
1983 to 1987
BSC Major in Accounting, C.P.A.
De La Salle University

Skills:
Business Analysis, Project Management, Business Process Re-engineering, ERP Implementation, Systems Design, Software Quality Assurance,User Procedures Documentation, User Training, Applications Support, AS400

Reference:
Janet Chew -janet.p.chew@gsk.com
Maita Cabinian - maita.cabinian@unilever.com
Franklin Gomez - franklin.c.gomez@unilever.com
Lito Tadena - lito.t.tadena@gsk.com

Candidate Contact Information:

Name: Shirley Te
Street:	Phone: 9058759819
City: Milton	Fax: -
State: Ontario
Zip: L9T6N3
Web Site: