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Project/Product Manager/BA Resume
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| Desired Industry: Information Technology |
SpiderID: 6215 |
| Desired Job Location: Minneapolis, Minnesota |
Date Posted: 3/27/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: |
Willing to Relocate: Yes |
Objective:
A highly motivated professional with over 16 years experience involving management, product/project administration, customer support, education, research and development, distribution, sales, and marketing. This experience parallels 17 years of computer hardware and software knowledge, and 6 years in research and development of innovative technological solutions. This professional seeks a challenging position utilizing this vast experience and an organization that encourages innovative, resourceful, and results orientated individuals.
Experience:
MAJOR CAREER ACCOMPLISHMENTS
Conducted sales/training presentations to customers, sales staff, senior management, investment community, trade associations that included facilitating a seminar to over 300 manufacturers.
Community Education instructor providing custom training programs on Microsoft products, the Internet, computers, and associated peripheral equipment.
Developed and successfully launched a handheld ordering system for customers and sales representatives which prospered with over 3200 users and over $7.7 million in new sales dollars.
Successfully developed and launched a smart phone technology to provide customers electronic order entry 24 hours a day, 7 days a week. This service included a merchant credit card service to electronically process patient credit cards for payment of services rendered. In the first 4 months, this credit card service processed several hundred thousand dollars in credit card transactions and was increasing at a rate of 60% in transactions each month.
Developed and launched community based web sites to promote local businesses, which obtained a sales closure rate of over 90%.
Chamber of Commerce Board Member handling web development and technology activities for the Chamber. Chair of Chamber’s Ambassador Committee with the responsibility of assessing member business needs and visiting member businesses.
Sales activities resulted in an increase of over 35% and over 400 new clients in six months. Customer satisfaction of services and support are at an all time high as indicated in a customer survey reaching an average of 4.6 out of 5 (highest satisfaction level).
Implemented and facilitated bar code technology into industry-wide manufacturers and their products. Manufacturers use of barcode technology jumped from 12 manufacturers bar coding in 1993 to over 76 in 1997. These manufacturers moved from no bar coding to bar coding a minimum of 50% of their products.
ADDITIONAL EXPERIENCE
· Directed/supported the integration of multiple technology based products including video/audio/computer
· Directed technology enhancements to manufacturer technology products
· Project management duties to develop technology based products and services
· Strategic planning of technology within the business environment
· Provided product driven market analysis as well as market driven analysis
· Evaluation of computer hardware/software and high tech equipment and services
· Conducted alpha and beta site evaluations of new products and services
· Negotiated vendor contracts including exclusive, semi-exclusive, and commodity agreements
· Extensive phone support of operating system, application software, and computer hardware failures
· Designed and presented training, sales, and marketing materials
· Created and conducted national market surveys
· Extensive Internet research and analysis expertise
· Contact management software (ACT!) and Goldmine for business and sales applications
Education:
COMPUTER SKILLS
OPERATING SYSTEMS: DOS, Windows 3.1, Microsoft Windows 95, Windows 98, Win2000, and XP
COMPUTER SKILLS
OPERATING SYSTEMS: DOS, Windows 3.1, Microsoft Windows 95, Windows 98, Win2000, and XP
SOFTWARE: Project Workbench, MS Project, MS Office (Excel, PowerPoint, Word, Outlook), FrontPage, PhotoShop, Adobe Acrobat, ACT!, Goldmine, PC Anywhere 32, Visio, MS Publisher, WinFax, Netscape, Internet Explorer, MS Mail, and more.
HARDWARE EXPERIENCE: All aspects of hardware installation and upgrade experience.
EDUCATION
Northwestern Electronics Institute – Obtained a degree in Electronics Technology with a Major in Computer Systems. Additional training on topics such as Project Management, Project Workbench, Y2K, TSO, MS Office, FrontPage, Computer Upgrade and Repair, Internet, Automatic Identification Technologies and others.
SOFTWARE: Project Workbench, MS Project, MS Office (Excel, PowerPoint, Word, Outlook), FrontPage, PhotoShop, Adobe Acrobat, ACT!, Goldmine, PC Anywhere 32, Visio, MS Publisher, WinFax, Netscape, Internet Explorer, MS Mail, and more.
HARDWARE EXPERIENCE: All aspects of hardware installation and upgrade experience.
EDUCATION
Northwestern Electronics Institute – Obtained a degree in Electronics Technology with a Major in Computer Systems. Additional training on topics such as Project Management, Project Workbench, Y2K, TSO, MS Office, FrontPage, Computer Upgrade and Repair, Internet, Automatic Identification Technologies and others.
Affiliations:
CAREER EXPERIENCE
Technologies By Design, Inc. August 2004 - Present
Chief Technology Officer
The position of the Chief Technology Officer involved providing technology training and consulting services with expertise in customer relationship management, Internet strategizing, web design services, accounting, distribution, inventory control solutions, and overall technology guidance. While in this position, development of a proven process that captured the organizational needs, requirements, and overall objectives of the client’s business was created. This customized and proprietary service helped identify and capture our client’s unique requirements in preparation to evaluate solutions that would best meet their needs. This included the creation of a comprehensive service to research and compare multiple technology solutions to the business’s requirements.
US Bank March 2003 – August 2004
Product Manager
Product manager duties involved the integration of data product strategies within the Commercial Card, e Procurement, and Global programs. This included the gathering of business line requirements for data related projects, performing data analysis, data mapping, project management duties, and supporting the implementation and market launch of new data formats and data transaction delivery ensuring business line objectives were met.
Skills:
Quantum Source Limited October 2002 – March 2003
Project Lead/Foreman
Responsible for managing 12 subcontractors, $100k+ in materials management, and project coordination in a $350 million construction project. This includes on going written and oral communication with the general contractor and out-of-state employer pertaining to project deliverables. Position requires strong planning, scheduling, coordination with other trades, and immediate problem resolution to keep the project on schedule. Provided subcontractors construction guidance and motivation to complete a quality product on a timely basis. Early on, Quantum granted additional project responsibilities after realizing this project leader continually exceeded their expectations.
Black Hole Internet March 2002 – October 2002
Senior Account Executive
This position involved account management duties, marketing responsibilities, and supporting the operations staff for an Internet Service Provider. Responsibilities included the day to day business management, managing the customer support and operations staff, project management activities to ensure project timelines and the client’s specifications were met by the software develop team. Additional responsibilities included accessing the customer’s software requirements and offering consultative responses to ensure the best possible outcome of the solution. Marketing responsibilities included the planning and coordination of all marketing programs via print, radio, TV, Internet, and other venues. Sales activities involved addressing the needs of the existing clients, responding to prospect inquiries resulting from the various marketing campaigns, and conducting in-person client presentations. All of these activities resulted in a 35% increase in company sales from the previous year and over 400 new clients in a six month period. Customer satisfaction of services and support were at an all time high as indicated in a customer survey which resulted in an average of 4.6 out of 5 (highest satisfaction level).
Additional Information:
Technologies By Design, Inc. 1999 – 2002
Chief Technology Officer
The position of the Chief Technology Officer involved providing technology training and consulting services with expertise in customer relationship management, Internet strategizing, web design services, accounting, distribution, inventory control solutions, and overall technology guidance. While in this position, development of a proven process that captured the organizational needs, requirements, and overall objectives of the client’s business was created. This customized and proprietary service helped identify and capture our client’s unique requirements in preparation to evaluate solutions that would best meet their needs. This included the creation of a comprehensive service to research and compare multiple technology solutions to the business’s requirements.
IMI Systems Inc. 1997 - 1999
Project Manager
The project management activities included the administration and coordination duties while reporting directly to the department Vice President. Project Workbench was used to track software development activities, and the generation of various project reports. Activities included communicating software development issues and their resolution and making recommendations to improve overall process and procedures. Responsibilities required utilization of U.S. Bank's APM (Automated Project Management), CIL (Centralized Issues Log), and PRL (Problem Reporting Log) mainframe tools.
Patterson Dental Company 1983 - 1997
Research and Development Manager, Marketing
Responsible for project planning and leadership for marketed technologies as a Project Manager/Analyst for the nation’s largest dental distributor. A partial list of these projects follow:
Merchant Credit Card Processing and Electronic Ordering
Initiated a business plan after identifying a new business opportunity utilizing a programmable smart phone platform. This new opportunity allowed the dentist to accept and electronically process patient credit cards for dental services rendered. As Project Leader, this involved presenting the concept to upper management, and an active participation in market positioning discussions. Additional discussions involved margin issues, merchant discount rate structure, and other transaction processing fees. With the approval of the project and design specifications complete, staff resources were identified that included an outside programming staff for the smart phone development. Additional responsibilities included vendor contract negotiations, overall project communication, addressing any and all project related issues, and acting as liaison between upper management and the project teams. In less than four months of product launch, this service was processing in excess of $400k and was increasing at a rate of 60% in credit card transactions each month.
Electronic Ordering System
As Project Manager, it was my responsibility to complete necessary research, market studies, and negotiate with software and hardware vendors. This project also included the responsibility to develop and present a formal business plan to the upper management group. Upon approval of this project, it was my responsibility to assemble a detailed user interface document and organizing a team of professionals (both internally and externally) to accomplish the task within a set timetable. This team consisted of outside TCAL and firmware developers, internal PC programmers for communications interface issues, and Tandem mainframe programmers to process batched customer data. Additional duties included ongoing interaction with the internal and external programmers and communicate project status to upper management. It was my initiative to conduct alpha testing of this new service, and personally conducted the live beta test of the pre-launch project. Today the company enjoys a customer base of over 3,200 satisfied users and $7.7 million in new business.
Industry Bar Coding Project
As Project Manager, it was my objective to educate and encourage over 80 dental manufacturers to bar code 15,000 products about the benefits of this technology. As Project Manager, conducting and facilitating a seminar to over 300 manufacturer attendees initially launched this effort. The overall goal was to improve operational efficiencies in manufacturing, the distribution channels, and improving customer order accuracy. This project also included the coordination of I.T. staff and educating worldwide manufacturing plants in the implementation of bar code equipment, software products, and EDI.
Supervisor of Distribution Operations
Supervised a national network of sixty U.S. locations and their computer systems that uploaded critical inventory data. This data was then merged onto the corporate office systems that included mini and mainframe computers. This position included the supervision of an eight member operation staff that was a three-shift operation. As the department supervisor, it was ultimately my responsibility to be the technical resource for the staff and the primary decision-maker for the department. Often times, this meant making critical decisions in highly stressful situations including on-call responsibilities. Additional duties included development of operations procedures; scheduling staffs work hours, employee reviews, staff relation issues and resolutions, and most other Human Resource issues when appropriate. In this role, it was also my additional responsibility to manage the following computer technicians and duties.
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: 952.221.6862 |
| City: - |
Fax: - |
| State: - |
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| Zip: 55372 |
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