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| Desired Industry: Healthcare |
SpiderID: 6051 |
| Desired Job Location: Denton, Texas |
Date Posted: 3/20/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 03-15-2006 |
| Desired Wage: 34000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Other |
Willing to Relocate: Undecided |
Objective:
Professional operations and project coordinator with twenty-five years of experience administering and coordinating facilities, personnel and offices for various industries. Expertise in accounting, budgeting, computer applications and principals, documentation, developing reports, evaluating information/data, creating processes and administering projects. Ability to effectively communicate, verbally and in writing with peers, technical, professional and management personnel at all levels. Able to work and achieve results independently or as part of a team. Customer service and problem resolution.
Experience:
VOLT - PEPSICO, FRISCO, TEXAS FEB 2006 - CURRENT
Plan-o-Gram Administrator
Am currently using software called Intactix to assist in creating Plan-O-Grams for store and merchandising layouts moving jpegs around on the screen in a faux store layout to figure out the correct display needed, organize the product, and ensure the correct Pepsico/Frito Lay regulations are met.
PERSONNEL ONE – DIEBOLD, COPPELL, TEXAS NOV 2005 – FEB 2006
Logistics Assistant
Assisted with entering products requested by vendors into software then arranging shipments from the warehouse to various locations throughout the United States.
Project Coordinator
Worked with the coordination of upgrades and installations of ATMs and associated software. Tracked the technicians and created periodic reports for the project manager as to the progress of the daily business.
TEXAS PLATINUM, DALLAS, TX Sept 2005 – November 2005
Construction Coordinator
Ran office and did bookkeeping for several projects using Quickbooks Pro.
SPHERION - UPS, DALLAS, TEXAS July 2005 – Nov 2005
Payroll – Garnishments
Handled garnishments as required by state laws for several states, over 600 employees.
ACS, DALLAS, TEXAS Dec 2003- July 2005
Project Lead – TWC Statewide Grants Assistant
Handled all aspects of obtaining and entering data for 15 grants. Supervised 3 employees. Ensured accuracy and that deadlines were meet.
Quality Control, SLS
Did outreach and sanctioning for five locations for the Texas Workforce Commission.
HR OPS PR
Entered complete and accurate employee information into Human Resource Information Systems (HRIS) database from prepared data entry forms. Ran audit reports to compare data entered from data entry forms. Detected errors and made the necessary corrections in HRIS database. Performed other functions as assigned relating to capturing accurate information relative to employee data. Have a working knowledge and understanding of company policies, procedures, and practices, along with good communication skills and detail oriented.
Appeals Division
Entered Medicaid appeal information directly from providers ensuring the corrections were within guidelines and deadlines. Handled between 60-80 calls per day with multiple appeals on each call.
EDI Helpdesk
Was responsible for technical implementation of new EDI clients. Interfaced with clients, customers, and provider community. Stayed current on EDI national formats and changes in industry. Interfaced with account management staff. Tested software output. Monitored defect correction process. Troubleshot hardware, software and network operating problems. Used basic and specialized test equipment to diagnose and analyze difficulties. Took appropriate corrective action, interfacing with vendor, carrier, client and ACS’ staff as necessary. Sat-up, assembled, installed, configured, reconfigured, modified, moved and/or relocated hardware/software at ACS site for regular or special function use. Ensured upgrades were configured and installed on schedule. Maintained work order documentation. Assisted in staffing service hotline and providing user/client training, and other duties as assigned by manager.
AT&T WIRELESS, AUSTIN, TEXAS 2003
Customer Service Representative
Took customer calls for the digital services AT&T offered. Was level one and was meeting goals and scores for customer service requirements. Assisted customers with routine requests, questions, and concerns through research and resolution. Handled telephone contacts. Provided pricing and service information. Received and answered customer questions, complaints, and billing inquiries. Answered questions regarding operation of phones and accessories; explains proper phone usage. Coordinated with all sales channels for retention efforts on existing customer base. Sold wireless services, corresponding products and enhanced services. Collected past due balances. Processed and activated services. Maintained appropriate records, prepared required reports, and updated customer accounts on a computer terminal. Took customer payments programmed handsets and performed other duties as assigned by management.
SPHERION TEMPORARY - DELL COMPUTER, AUSTIN, TEXAS 2002 -2003
Inside Sales
Sold software and peripherals to small businesses for Dell Computers. Met goals and metrics. Performed order entry and order tracking. Heavy telephone and computer usage. Assisted high volume customers with inquiries about products, services and various account details. Very organized and accurate able to work under tight deadlines.
Education:
AT&T FIXED WIRELESS, HOUSTON, TEXAS 2001
Facilities Coordinator
Formulated twenty-two reports and seven sets of procedures for inventory control and contractor work ratios resulting in $1.2 Million savings for the payroll budget. Monitored and evaluated the effectiveness of maintenance service calls resulting in a cut from three calls per customer to one with savings of $600 per customer. Monitored and controlled expenditures of facility resulting in staying well below budgetary boundaries. Prepared twelve reports to support recommendations for policy changes or procedural improvements resulting in an overall cost cut per install from $1100 to $600. Made a continuous effort to improve operations, decrease install and maintenance times, streamlined work processes and worked cooperatively and jointly to provide quality customer service, decrease churn, improve costs and cut overhead, resulting in customer satisfaction and improved bottom line costs of business. Maintained administrative controls for the fleet of twenty vehicles ensuring the compliance of all state and federal laws, adequate safety regulations for the protection of the company, employees and public. Supervised twenty contractors who provided maintenance support and installation to the public. Kept aware of current developments in the operational and technical services, and provided maintenance support to the public, which resulted in the smooth operation of the installation of equipment on residential homes as required. Researched current developments in the operational techniques and procedures, any revisions of methods as appropriate, ensuring company policies were in practice, offering customers the best of service. Coordinated production, distribution, and warehousing in accordance with policies, principles, and procedures as established by company. Developed plans for efficient use of materials, machines, and employees. Reviewed costs and quality, modified inventory control to maintain and enhance profitable operation of division. Handled preparation of accounting records. Recommended budgets to management.
DECISIONONE, COLLEGE STATION, TEXAS 2001
Customer Service Representative
Answered incoming calls regarding the installation and setup of an Internet service provider resulting in a significant increase in customer satisfaction and continued business. Troubleshot software problems with customers. Activated and unlocked customer software. Software installation walk through. Technical proficiency in solving client software issues. Other tasks as needed.
CITY OF COLLEGE STATION, COLLEGE STATION, TEXAS 2000
Systems Analyst
Oversaw installation and repair of midrange computer equipment resulting in continuous 24/7 operations of public services. Administered the operation of computers, peripherals, associated operating systems and application software resulting in the smooth operations of city government. Coordinated with vendors regarding hardware and software maintenance as well as the warranty information for all midrange systems to ensure ongoing ability to service equipment quickly and effectively. Performed troubleshooting, ran diagnostics, and performed computer programming at an intermediate level that maintained system performance. Installed operating systems and upgrades and consulted with users concerning their information needs resulting in more efficient use of employee time. Maintained documentation regarding hardware and operating system repairs/maintenance to provide the city with accurate information for budgetary needs.
PIERSON & PATTERSON, DALLAS, TEXAS 1996-1999
Data Analyst, Database Management, Senior Programmer
Created mortgage documents in Word Perfect 5. 1 and programs in Clipper which allowed data entry to input data one time and it be printed in all documents in mortgage program. Linked documents to the correct databases and customers, which run through the Clipper program to complete a mortgage package which resulted in accurate finished products. Created, scanned and reviewed documents for programming. Managed document storage and retrieval across multiple platforms. Created and facilitated ongoing micro programs with Clipper to ensure accurate data flow. Imported and exported customer forms and databases across the Novell network in-house as well as to the customers networks outside to ensure uniformity and compliance with mortgage programs. Ongoing tests of new database coding and Clipper versions on the test network before use in production. Trained new personnel on Clipper and document creation in order to expand business production. Managed development of databases and related master files. Guaranteed performance integrity and quality of databases. Controlled system capacity for existing requirements and plans for future needs. Planned, oversaw, developed, and implemented database policies and procedures to ensure data integrity as maintenance and modification projects to existing applications. Worked with application development staff to develop database architectures, coding standards, and quality assurance policies and procedures. Resolved database access and performance issues. Monitored database system details within the database, including stored procedures and execution time, and implement efficiency improvements. Planned and coordinated data migrations between systems. Developed, implemented, and maintained change control and tested processes for modifications to databases. Created required reports in response to business user needs. Conducted research and made recommendations on database products, services, protocols, and standards in support of procurement and development efforts. Performed database transaction and security audits. Established appropriate end-user database access control levels. Developed routines for end-users to facilitate best practices of database use. Managed, trained and provided guidance to junior members of the team.
TEMPORARY SERVICES, DALLAS, TEXAS 1996
Administrative Assistant, Secretarial Duties and Accounts Receivable, Accounts Payable
Paid bills for off-site locations for vendor ensuring all outside locations were maintained. Created and maintained mailing for small businesswomen's project which increased vendor database for their use on projects. Scheduled appointments, gave information to callers handled administrative and business detail. Read and routed incoming mail. Located and attached appropriate file to correspondence to be answered by employer. Transcribed from voice recordings and notes. Composed and typed routine correspondence. Filed correspondence and other records. Answered telephone and gives information to callers or routed call to appropriate official and placed outgoing calls. Greeted visitors, ascertained nature of business, and conducted visitors to employer or appropriate person. Made travel arrangements, schedules and reservations. Compiled and typed statistical reports. Kept personnel records. Recorded minutes of meetings. Made copies of correspondence or other printed matter using copying machine. Prepared outgoing mail, using postage-metering machine. Prepared notes, correspondence, and reports, using word processor and computer terminal.
Affiliations:
DACEASY, INC, DALLAS, TEXAS 1993-1996
Software Support, Quality Control Technician
Online software support and quality control of software packages, online telephone support for payroll and accounting software, DOS and Windows versions. Trained new personnel on supporting incoming customer calls, which resulted in shorter call times and improved customer satisfaction. Held product introduction seminars that resulted in a better understanding of new products and their capabilities. Tested and ensured quality control of new Windows 95 version of accounting/payroll program which resulted in efficient completion of project and earning the Microsoft seal. Organized and prepared help files and product book which resulted in up to date information in the program book for customer's use assuring customer satisfaction. Answered questions about how to use various types of software programs efficiently and effectively in fulfilling business objectives, including troubleshooting applications and software for customers. Assisted in the design, delivery, and improvement of software applications, training programs and related courseware. Modified, tested, and corrected existing programs. Evaluated and tested software packages for mainframe computer and microcomputers to determine compatibility with existing system, ease of use, and if software meets user needs. Entered commands into computer to place programs in production status. Tested computer system to determine criticality of component loss. Prioritized importance of components and made recommendations for recovering losses and using backup equipment. Assisted users on how resolve computer-related problems, for example inoperative hardware or software. Wrote documentation for new and/or modified software.
ARCO OIL AND GAS, DALLAS, TEXAS 1992-1993
Internship/Richland College
Internship for microcomputer repair and network setup using personal computers and Macs.
VOLT TECHNICAL SERVICES, DALLAS, TEXAS 1986-1991
Payroll Supervisor
Payroll for 100 off-site employees as well as office administration. Analyzed and organized office operations and procedures for typing, bookkeeping, preparation of payrolls, flow of correspondence, filing, requisition of supplies, and other clerical services. Evaluated office production, revised procedures, and devised new forms to improve efficiency of workflow. Established uniform correspondence procedures and style practices. Reviewed personnel records to ensure completeness, accuracy, and timeliness. Prepared activities reports for guidance of management using computer. Recorded hours of work, processed time records, compiled payroll statistics, maintained payroll control records, and calculating payrolls. Reviewed personnel records to determine names, rates of pay, and jobs of newly hired workers, and changes in wage rates and jobs of employees on payroll. Recorded new or changed pay rates in payroll register for computer files. Handled compilation and preparation of other payroll data such as expense reports, insurance, and deductions.
Skills:
DacEasy Payroll 4. 1/4, Accounting and Payroll 95, Dos 3. 3 to 6. 2, Quicken, QuickBooks, Word 4. 0/7, E-mail, Instant Accounting, Rolodex, Accounting for Windows 1 & 2, Windows 3. 0, 3. 1, 3. 11, NT, WW, 95, 98, XP, Excel, Access, Office 97, 98, 2000, Microsoft Office (Word, Excel, PowerPoint, Access, Project), . passport, IE, Instant Rolodex, Instant Payroll, WordPerfect 5. 1
Reference:
Volt, Frisco, Texas 75024
Jennifer Vadner
Personnel One, Dallas, Texas 75240
Jennifer
Frank & Jane Buzzard NASA
Phil Pike Sales
Connie Roberts Interior Design
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