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Course Designer, Course Developer, Instructor, Trainer, Technician, Specialist Resume
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| Desired Industry: Information Technology |
SpiderID: 6009 |
| Desired Job Location: Pflugerville, Texas |
Date Posted: 3/18/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 06/14/2006 |
| Desired Wage: 72,000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: No |
Objective:
I will obtain full-time employment, preferably working from home, as an instructional system designer or a computer technician.
Experience:
Professional Profile
13 years experience in the semiconductor industry as an equipment technician, instructor, course developer and pc technician.
Professional Experience
Tokyo Electron America, Austin, TX
04/2005-Present
Instructional Designer and Developer
Achievements:
* First from within my business unit to collaborate with EU and Japan to develop and deliver training on next-generation equipment from Japan
* I am the only US employee who has been able to create laptop simulators for our newest line of equipment. This was after the software department told me it had never been done.
* Trained to Macromedia Flash Level 2
Responsibilities:
* Develop training for our trainers to deliver to internal process, equipment and startup engineers as well as to customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.
* Work with technical marketing department to assure that latest innovations to the equipment are highlighted for existing and potential customers.
* Develop Train the Trainer courses.
* Help establish design and development processes by utilizing, evaluating and feeding back information to the rest of the group.
* Set up our group in the company web-based workspace. We now can post projects, WIP, Training materials, etc. This provides high visibility and access for the appropriate people.
* Conduct meetings via network meeting programs (MS Netmeeting, OfficeLive, Breeze)
* Train new and less experienced trainers in the buildup and configuration of desktop and laptop pc’s for simulators.
* Train new and less experienced trainers in installation, troubleshooting and networking configuration of LynxOs (unix) utilized on simulators.
* Train new and less experienced trainers in Windows based pc buildup, configuration and software install, troubleshooting and networking configuration in the equipment controllers.
Tokyo Electron America, Austin, TX
10/2003-04/2005
Technical Training Specialist II
Achievements:
* First from within my company to achieve IBSTPI CTT+ Certification
* I was the first US trainer from within my BU to be invited back to Japan to run a technical training course for a class from Singapore
Responsibilities:
* Act as consultant for next generation equipment course development. This entails working directly with the course developer to assure technical accuracy of the course materials.
* Act as the primary point of contact for next generation equipment training issues. This entails meeting on a regular basis with appropriate people in the BU as well as communicating project progress on a regular basis. Coordinate course development with TKL and TEE in order to preserve the integrity of the training.
* Assist the training group in maintenance of the instructor certification program for TEA course offerings. Audit and monitor other instructor’s technical knowledge and provide periodic reports to management. Ensure that instructors are fully proficient in the skills they are teaching, and that their conduct of training adheres to the standards of the official instructor guides.
* Represented the BU on the GTTT. Attend meetings as required, and perform other functions as assigned by the GTTT leader and the BU GTTT leader.
* Assist in production of Computer Based Training related to our products. Use authoring tools such as Toolbook Assistant, Flash MX, Adobe Suite and other programs necessary to facilitate CBT development. Act as liaison for the training group with the GTTT DL group for CBT related issues.
* Utilize Kepnor Trego Rational processes and incorporate these into the training as well.
* Develop and deliver training to internal process, equipment and startup engineers as well as customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.
* Work with technical marketing department to assure that latest innovations to the equipment are highlighted for existing and potential customers.
* Conduct meetings via network meeting programs (MS Netmeeting, OfficeLive, Breeze)
* Build and configure desktop and laptop pc’s for simulators and for classroom computers.
* Install, troubleshoot and and configure networking for LynxOs (unix) utilized on simulators.
* Windows based pc buildup, configuration and software install, troubleshooting and networking configuration in the equipment controllers and in the classroom.
* Utilize vnc to administer desktop pc’s from remote.
Tokyo Electron America, Austin, TX
01/2001-10/2003
Technical Training Specialist I
Achievements:
* Repaired defective equipment from the field and used it to upgrade our training tools. The upgrades would normally have cost around $75,000.00.
Responsibilities:
* Act as a resource to the less experienced trainers during complex equipment failures.
* Perform needs analyses after mining real life service data and develop core essential task lists based upon those analyses.
* Work in tandem with the Business unit as the training team point of contact to bring the next generation tool from Japan to the United States.
* Develop and deliver training to internal process, equipment and startup engineers as well as customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.
* Work with technical marketing department to assure that latest innovations to the equipment are highlighted for existing and potential customers.
* Conduct meetings via network meeting programs (MS Netmeeting, OfficeLive, Breeze)
* Build and configure desktop and laptop pc’s for simulators and for classroom computers.
* Install, troubleshoot and and configure networking for LynxOs (unix) utilized on simulators.
* Windows based pc buildup, configuration and software install, troubleshooting and networking configuration in the equipment controllers and in the classroom.
* Utilize vnc to administer desktop pc’s from remote.
Tokyo Electron America, Austin, TX
01/1999-01/2001
CSO Tech Support Specialist
Achievements:
* Established internal technical service report auditing process for my business unit.
Responsibilities:
* Attend biweekly meetings with CSC core team to help roll out new software for field service reporting.
* Provide tech support over the phone for customers and field service engineers.
* Establish and maintain histories for Clean Track Equipment for distribution into the field.
Tokyo Electron America, Austin, TX
08/1997-01/1999
Field Service Engineer II
Customer Site Lead
Achievements:
* Successfully coordinated resolution of multiple ongoing equipment issues and gained the confidence of the customer.
Responsibilities:
* Coordinate manpower for fulfillment of site coverage contracts.
* Repair and Maintain TEL Clean Track equipment at customer site
* Maintain customer action plan and report to regional office on monthly basis.
* Conduct customer meetings
* Maintain and distribute equipment information from Japan
* Perform modifications and upgrades as deemed necessary by TEL and by the customer.
* Train customer operators, equipment technicians, process technicians and engineers to safely operate and maintain the equipment.
Education:
South Plains College, Lubbock, TX
ASEET
May, 1993
GPA 4.0
Affiliations:
IBSTPI Certified Technical Trainer, CTT+
Skills:
* Course Designer
* Course Developer
* Instructor
* Technical Trainer
* Technical Support
* Call Center
* Field Service Engineering
* Customer Consulting
* MS Software/OS
* PSOS
* Lynx
* Linux
* Unix
* Macromedia Flash
* Field Service Onsite Coordination
* Project Management
Additional Information:
Salary History (base)
2005-Present Tokyo Electron America $68,000/Year
2004-2005 Tokyo Electron America $63,960/Year
2003-2004 Tokyo Electron America $61,100/Year
2002-2003 Tokyo Electron America $59,500/Year
2002-2002 Tokyo Electron America $58,000/Year
2001-2002 Tokyo Electron America $56,897/Year
2001-2001 Tokyo Electron America $53,300/Year
2000-2001 Tokyo Electron America $20.27/hr, Company Car
1999-2000 Tokyo Electron America $18.98/hr, Company Car
1998-1999 Tokyo Electron America $18.07/hr, Company Car
1997-1998 Tokyo Electron America $17.10/hr, Company Car
1996-1997 Texas Instruments, Inc $19.60/hr
1996-1996 Texas Instruments, Inc. $14.60/hr
1995-1996 Texas Instruments, Inc. $12.40/hr
1994-1995 Texas Instruments, Inc. $10.50/hr
1993-1994 Texas Instruments, Inc. $9.40/hr
1993-1993 Temporary Help Serv. $6.75/hr
Reference:
Michael Self
Training Operations Supervisor
Tokyo Electron America
512-424-1454
Jeff Dahl
Project Management Professional/Instructional Systems Designer
Tokyo Electron America
512-424-1632
Michael Goyne
Technical Training Specialist
Tokyo Electron America
512-424-1612
Candidate Contact Information:
| Name: Scott Pettiet |
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| Street: |
Phone: 512-989-8424 |
| City: Pflugerville |
Fax: - |
| State: Texas |
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| Zip: 78660 |
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| Web Site: |
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