Help Desk / Technical Support Resume
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| Desired Industry: Information Technology |
SpiderID: 5993 |
| Desired Job Location: Cleveland, Ohio |
Date Posted: 3/17/2006 |
| Type of Position: Part-Time Permanent |
Availability Date: 03/29/2006 |
| Desired Wage: 29000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: No |
Objective:
Help Desk / Technical Support
Experience:
9/2002 - 3/2006
Progressive IT Help Desk / Systems Analyst Mayfield Village, OH
-Supporting internal customers (employees) on the helpdesk to troubleshoot, and resolve password, network (printers, connections), Lotus Note, Microsoft Office, mainframe, and other company specific software incidents.
-Supporting online internal surveying for the organization, and selection tool software.
5/2002 - 9/2002
General Services Administration Procurement Assistant Cleveland, OH
-Assistant to the GSA building manager; procurement of re-imbursement work authorizations (RWA) for other building attendant agencies (IRS, FPS, INS (etc.)
7/2000 - 3/2001
Administrative Assistant Kline Construction Corporation Mentor, OH
-Accounts payable and receivable assistance, use of MS Office to create and maintain various communication, inventory tracking, and job proposal documents.
Education:
1/2004 - 6/2007
Bachelor of Science in InfoTech. University Of Phoenix Online, AZ
9/1998 - 6/2002
Associate’s of App. Bus. – Info. Tech. Lakeland Community College Kirtland, OH
9/1997 - 6/1998
(Transferred Credits) Cleveland State University Cleveland, OH
Skills:
HTML, MS Access, MS Excel, MS Word, MS Publisher, MS Visio, Windows 98-2003
Familiar with:
Acrobat , Adobe Photoshop, Avaya CentreVu, Cute FTP, Data Warehousing, Dreamweaver, E-Mail, Flash, HTTP, IE (Internet Explorer) ISO Quality Standards, Java, Lotus 1,2,3 , Lotus Notes Mac OS, MBI Query, MS Outlook, MS PowerPoint, MS Project, MS SQL Server, MS/DOS, MySQL, Netscape Navigator, Oracle, PCAnywhere, PCDesktop/Workstation, PeopleSoft Tools, PHP, Scanner, Sharepoint, SQL, Tight VNC, UNIX, VB (Visual Basic), Windows 2000 Professional, Windows XP, Windows XP 2003, XML.
Reference:
Amy Churlik Purchasing Agent Rockwell Automation
440.821-5984
Jill Laukonis Accounting Assistant Classic Auto Group
440.821.7007
Candidate Contact Information:
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Click "Contact Candidate" to send this candidate a response. |
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