Outsourcing Project Manager Resume

Desired Industry: Multiple Job Offering	SpiderID: 5941
Desired Job Location: Seattle, Washington	Date Posted: 3/14/2006
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, More Than 75%
Highest Degree Attained: Masters	Willing to Relocate: Yes

Objective:
Continue to establish outsourcing and offshoring operations. Continue to represent clients at offshore call centers, BPO/KPO and R&D facilities and software development operations. Continue to minimize risks and optimize benefits for clients offshore. Provide management assistance, training and institution building offshore to help services providers exceed client expectations.

Experience:
MAJOR ACCOMPLISHMENTS

* Nineteen years of experience planning, negotiating and managing U.S. and international ventures in information technology, outsourcing, and infrastructure development.

* Author since 2004 of more than 40 published articles on outsourcing, management of high tech ventures, labor supply issues, business communications and etiquette, strengthening the capabilities of overseas operations and international business practices.

* Recognized as a leading American expert on Indian and Pakistani firms providing outsourcing services for Western clients.

COUNTRY EXPERIENCE

Travel: U.S. national holding long-term visas for India and Pakistan. In excellent health.

Languages: English and Spanish. Author of a Leet Primer, explaining the slang of computer hackers, spammers and gamers. Studying Hindi, Urdu and Gulf Arabic.

Experience: Brazil, Canada, Egypt, Hong Kong, India, Indonesia, Malaysia, Mexico, Nepal, the Netherlands, Pakistan, U.S.A., Venezuela and Yemen.

Education:
Rutgers University MA in Public Policy, 1990; B.A. in Labor Studies, 1985.

Skills:
Full original resume has links to my articles on the subjects below. For example, please see my article Offshore Lessons about an offshore financial outsourcing services operation, published at:
http://www.ecommercetimes.com/story/41818.html

The article How to Improve U.S.-India Economic Relations describes Indian tax policies and judicial remedies for settling commercial disputes. It is published at: http://www.technewsworld.com/story/49074.html

PROFILE:

* Initiating and managing increasingly complex projects in the IT and IT enabled services field since 1987, starting as a client-side manager on turnkey-database and knowledge-process-outsourcing projects. Develops software requirements and CRM outsourcing specifications for domestic and international clients.

* Co-founded three Indian IT and engineering firms and served as the sole European-American staff person in a fourth, beginning in 1991. Responsible for project management, international product and service development, business positioning and development, tax strategies, client relations and technical work.

* Managed and arranged for outsourcing projects (primarily voice-based CRM programs) in India and Pakistan since 2001. Writes contracts, SOWs, SLAs and NDAs. Negotiates prices, salaries, develops QA/QC and data security plans.

* Served as a utility franchise consultant in South America, Southeast Asia, and the U.S. Develops and analyzes rate systems, capitalization requirements, run-cost projections, prices, pass-through allowances and franchise structures. Controls costs and reduces risks at all phases of utility franchise system development. Quick to identify problems and develop solutions.

* Known for contract negotiation, compliance assurance, due diligence, site selection and persuasive skills drawn from experience in the waste management business on three continents. Develops and audits corporate social responsibility programs.

* Maintains a metrics-intensive, results-oriented approach to establishing and running outsourcing projects in globally collaborative environments.

Candidate Contact Information:

Name: Anthony Mitchell
Street:	Phone: (206) 709-8547
City: Seattle	Fax: -
State: Washington
Zip: 98112-5477
Web Site: http://internationalstaff.net