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Program/Project Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 5806 |
| Desired Job Location: Sunnyvale, California |
Date Posted: 3/7/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: March 13, 2006 |
| Desired Wage: $90,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
PROJECT MANAGEMENT PROFESSIONAL
Project Manager Professional ( PMP ) with strong Instructional Design skills and over 8 years progressive experience in the professional IT industry. Experienced in all aspects of hardware and software project management, departmental management and leadership, communication, business analysis, process definition and improvement, technical training and curriculum development.
SKILLS
* Program/Project Management ( PMP Certified )
* Process Definition, Design, and Implementation
* Effective Leader and Manager
* Course Writer, Designer, and Instructor
* Data Center Design, Administration, and Moves
* Customer Programs and Support
ACHIEVEMENTS
* Realized a 57% delivery time reduction though leadership to improve quality by defining, documenting, and maintaining processes.
* Saved more than $200,000 in support organization training expenses, over first 120-days by managing and co-developing 26 technical self-study guides that achieved customer training objectives.
* Reduced support requests by 50% on a per server sold bases, by spearheading, contributing, and expanding product documentation and customer support Web site.
* Decreased time to train new support engineers by 53% (from 30 days to 14 days), and fast tracked training from three weeks to five days for third party support vendor, by initiating and managing the training department, learning paths for all audiences, and curriculum development.
* Awarded “Cobalt Networks Integration MVP” by Sun Microsystems
Experience:
NETWORK APPLIANCE, Sunnyvale, CA, 2005 - 2006
Interoperability Labs Program Manager
Managed lab equipment moves, environmental planning, installation, configuration, and hand-off for internal customer QA projects. Managed departmental projects for new equipment purchases, data center improvements, process improvement, and distribution of departmental information corporate wide.
* Realized a 57% data storage test bed hand-off time reduction, by providing leadership to core project team though process definition.
* Reduced by 50% cross-departmental assembly of network requirements, by creating network information diagram.
* Decreased, from hours to minutes, network information research time for Validation Engineers by creating Job Aids.
* Expanded by 9% visibility to new and existing projects for EIT management by reorganizing information delivery.
SUN MICROSYSTEMS, Newark, CA, 2001 - 2005
Project Manager ( 2003-2005 )
Managed initiation, planning, execution, control, and closing of courseware development projects for all audiences. Created and maintained project schedules for delivery events, editorial cycles, and engineering and stakeholder reviews, with on time, in budget completions. Managed departmental and organizational projects for new budgeting software, project-tracking applications, SGML authoring environments, and integration teams for organizational consolidations.
* Expanded the number of training products produced by 100% personally and 42% departmentally in a three-year time period.
* Reduced data entry time by 50%, by participating in the consolidation of project documentation from five required forms in to a single HTML data entry point.
Instructional Designer ( 2001-2003 )
Proposed, designed, developed, and coordinated, traditional and innovative training products. Created classroom and Web-based courses in collaboration with stakeholders to meet learning objectives and budgetary constraints. Reviewed, and updated courseware to improve quality and meet changing stakeholder requirements.
* Saved over $200,000 in travel and tuition expenses, over the first 120 days, for the support organization by proposing and developing the Performance Support Tool CD-ROM.
* Contributed to a 20% decrease in problem ticket duration and a 40% decrease in support escalations in six months, by co-developing 26 self-study guides for hardware and software applications.
* Boosted training revenue 100% by increasing student registrations and increased job satisfaction for support personnel by designing, co-developing, and managing two certification examinations.
COBALT NETWORKS, Mountain View, CA ( Acquired by Sun Microsystems 2001 ), 1999 – 2001
Training Manager ( 1999 – 2001 )
Initiated, built, and managed the training organization by hiring, training, and managing personnel for developing training products. Proposed, managed, and developed innovated training solutions and improvements to support tools. Improved product documentation by analyzing and categorizing support requests.
* Reduced training time more than 214% for new support engineers (from 30 days to 14 days).
* Achieved a 50% reduction in support requests per server and expanded Web traffic ten-fold to the support site by improving online tools and product documentation.
* Fast tracked training for third party support vendor from weeks to days.
* Added $400,000 in revenue with the Certification Self-Study Kit, which sold more than 500 kits in its first 180 days.
Technical Support Engineer ( 1999-1999 )
Resolved customer Linux operating system issues by telephone and email on topics including Domain Naming Service (DNS), DHCP, SMTP, WAN, and LAN networking issues.
Education:
Associate of Applied Science in Systems Administration, Masters Institute, San Jose, CA
Villanova’s Master’s Certificate Applied Project Management
Skills:
* System Administration and Networking: Windows ( MCP Certified ), Unix/Linux, OnTap, Certified Novell Engineer ( CNE )
* Adobe Acrobat, Photoshop
* Macromedia Flash, Dreamweaver, Captivate
* Microsoft Office, Project, Visio
* Hyperion Explorer, Open Text Linklink
* Experience with HTML, SGML, XML
Candidate Contact Information:
| Name: Jeff Kamradt |
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| Street: - |
Phone: 408-530-8705 |
| City: Sunnyvale |
Fax: - |
| State: California |
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| Zip: - |
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| Web Site: |
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