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Hotel General Manager Resume
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| Desired Industry: Hotel/Motel/Hospitality/Tourism |
SpiderID: 5795 |
| Desired Job Location: Hartford, Connecticut |
Date Posted: 3/6/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: ASAP |
| Desired Wage: 125,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Other |
Willing to Relocate: Yes |
Objective:
Assaad Andrew Hallak
Cornell Hotel Society
46 Simon RD
Enfield, CT 06082
(860) 745-6035
ahallak@cox.net
Experience
SHERATON HOTEL Bradley Intl Airport 237 rooms Windsor Locks, CT
Konover Hotel Corporation 1993 - Present
General Manager 2001 - Present
Direct and manage the entire hotel operations and future planning for a flagship hotel within the Konover Hotel Corporation and Starwood. Responsible for the yearly business plan that includes budgeted revenues and expenses along with 5-10 years capital expenditure plan. Implemented an aggressive marketing and advertising plan by using cable TV, public radio, highway bill boards, road signage, airport collateral and direct mailing. Strong and active community leader in relation ship to community and charity services. Currently is an acting member on the board of directors to the Hole in the Wall Gang Camp Space and Aviation family. The Hotel has been recognized by Starwood for 2 award nominations in 2005, Community/Charity contribution and for the Guest Satisfaction Index score of (8.60). The hotel achieved the highest score in the LRA inspection YTD for standards, cleanliness, conditions and guest service (97.9%). Strong leadership skills, team builder and team motivator. Exceeded hotel goals and objectives for the last six years in the following areas:
Guest Satisfaction Index,
Associate Satisfaction Index,
Budgeted Revenues, Expenses and GOP
LRA inspection for cleanliness, conditions and services.
We Scored 100% on the Sheraton Promise in 2005.
We have achieved the number one position in occupancy, ADR and REVPAR for the last 5 years according to the Smith Travel STAR report.
Top 5 airport hotels in revenue per occupied room according to the 2004 and 2005 Hotels Magazine.
Completed over $7 million in guestrooms, lobby area, meeting rooms, Technology and building renovations in addition to major mechanical equipments in the last 7 years. Directed the Food & Beverage department and helped create new menus that complied with the Sheraton Cuisine Essentials. Improved the food cost over the last 5 years to exceed industry standards. Directed the Sales and Catering Department and helped them create weekly & monthly Action Plan, group handling and preferred guest programs. Enforce corporate policies and procedures at property level. Work closely with Starwood Area Managing Director to ensure full compliance of contractual agreements. Act as liaison between KHC and Starwood.
Assistant General Manager 2000
Responsible for assisting the general manager in all aspects of the hotel daily, weekly, monthly, quarterly and yearly hotel operations.
Rooms Division Manager 1998
Responsible to direct the Front Office, Reservations, Revenue Management, Housekeeping, Engineering, Security, Garage, Club Level, Training and Technology Systems.
Exceeded the annual GSI Scores of 90 percent yearly by JD-Power.
Exceeded budgeted revenues for six years in a row. Topped $9.5 millions in room revenues.
Decreased department turnover by 55 percent over six years.
Exceeded the biannual LRA inspection of 93-96 percent yearly.
Earned Department of the Year four out of the last six years in Housekeeping, Engineering and Front Office.
Acted as the General Manager in his absence.
Assaad Andrew Hallak
Cornell Hotel Society
46 Simon RD
Enfield, CT 06082
(860) 745-6035
ahallak@cox.net
Front Office Manager/ IT Systems Manager 1993
Responsible for the operations of the entire Front Office, Club Level, Reservations, Revenue Management, Bell Staff, and Technology systems.
Twice earned Department of the Year.
Reduced turnover by 55 percent.
Implemented and installed the PMS system (GEAC), Network (NT4.0/XP), Internet network, Point of Sale (Micros 8700), Telephone System (Nortel, Meridian Voice Mail) and Sales System (Delphi).
Exceeded GSI goals of 90-92 percent for 5 five years in a row.
Acted as the General Manager in his absence.
BOSTON HARBOR HOTEL 230 rooms
Beacon Hotel Corporation Boston, MA
Assistant Front Office Manager 1991- 1993
Selected by CEO Rick Kelleher to join the Corporate Management Training Program
ITT SHERATON BOSTON HOTEL & TOWERS 1250 rooms Boston, MA
Guest Services Manager
Responsible for the entire Front Office Staff, PBX, Concierge, Bell-staff and door-staff 1986 1991
Starwood Lead Operation Assistant 1998 - Present
Team leader that is responsible for new Starwood hotels opening and conversion. Opened and converted several hotels ranging from 200 to 1450 rooms (Sheraton and Four Points). Implemented Standard Operating Procedures and trained all staff, including General Managers on Starwood Standards. Introduced and trained staff on the Starwood Preferred Guest Program, STAR and Sheraton care.
Education
CORNELL UNIVERSITY Ithaca NY
General Managers Program
UNIVERSITY OF MASSACHUSETTS Boston, MA
Arts and Science
BAY STATE COLLEGE Boston, MA
Associate Degree in Hotel & Restaurant Management
BEIRUT AMERICAN UNIVERSITY COLLEGE Beirut, Lebanon
Business Management/Arts and Science
Assaad Andrew Hallak
Cornell Hotel Society
46 Simon RD
Enfield, CT 06082
(860) 745-6035
ahallak@cox.net
Training & community Services
ST. Luke Greek Orthodox Church
Chairman of Stewardship for 5 years
Hole In The Wall Gang Camp For Children With Terminal Illness
Served on the Board of Directors for the Space & Aviation Family Day for 5 years
Suffield Connecticut Relay for Life (American Cancer Society)
Served as fundraiser and contributor for 2 years
Enfield Connecticut Recreation Department
Girls Basket Ball Coach 3 years
BOSTON BARTENDER SCHOOL OF AMERICA
Bar Management
ITT SHERATON/STARWOOD
Sheraton Reservation System
Rooms Merchandising Training
Revenue Management
Yield Management
Leadership at ITT Sheraton
Team Building
Train the Trainer
Manage your Manager
Sheraton Supervisors and Managers Training
Sheraton Sales Training
Human Resources Skills
REV PAR
Sexual Harassment
STAR
TIPS
DALE CARNEGIE
Public Speaking
Effective Communication
AMERICAN MANAGEMENT ASSOCIATION
Better Business Writing
Customer Service
OTHER SKILLS
Experienced in Microsoft Office (Word, Excel, PowerPoint), Lotus 123, Word Perfect and able to handle all kind of Networks, Windows (NT), DOS and Novel.
REFERENCES FURNISHED UPON REQUEST
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