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Program/Project Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 5778 |
| Desired Job Location: Sunnyvale, California |
Date Posted: 3/6/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: |
Willing to Relocate: No |
Objective:
SUMMARY
I am a Project Manager Professional ( PMP ) with strong instructional Design skills and over 8 years progressive experience in the professional IT industry. Experienced in all aspects of hardware and software project management, departmental management and leadership, technical training, curriculum development, and business analysis. Most recently, a Program Manager, and provided leadership to increased efficiencies in customer deliveries, communication, process definition and improvement, and initiated culture of error prevention. I am confident in my abilities and have excellent entrepreneurial, interpersonal, and communication skills that provide for enthusiastic solutions for business issues.
SKILLS
* Program / Project Management
* Process Definition, Design, and Implementation
* Effective Leader and Manager
* Technical Course Writer, Designer, and Instructor
* Data Center Design, Migration and Administration
* Customer Support and Programs
* System Administration and Networking: Windows, Unix / Linux, NetApp OnTap
* Adobe: Acrobat / Photoshop / Dreamweaver / Captivate
* Microsoft: Office / Project / Visio
* Hyperion Explorer, Open Text Linklink
* Experience with HTML, SGML, XML
ACHIEVEMENTS
* Realized a 57% delivery time reduction though leadership to improve quality by defining, documenting, and maintaining processes.
* Saved more than $200,000 in support organization training expenses, over first 120-days by managing and co-developing 26 technical self-study guides that achieved customer training objectives.
* Reduced support requests by 50% on a per server sold bases, by spearheading, contributing, and expanding product documentation and customer support Web site.
* Decreased time to train new support engineers by 214%, and fast tracked training from three weeks to five days for third party support vendor, by initiating and managing the training department, learning paths for all audiences, and curriculum development.
* Awarded “Cobalt Networks Intregration MVP” by Sun Microsystems
Experience:
PROFESSIONAL EXPERIENCE
Network Appliance ( NetApp ), Sunnyvale, CA, 2005 - 2006
Interoperability Labs ( IOP ) Program Manager
Completed 90-day contract, managing lab equipment moves, environmental planning, installation, cabling, configuration, and hand-off for internal customer QA projects. Created meeting minutes, monthly reporting matrix, ROIs, and organizational processes. Participated in departmental projects for new equipment purchases, data center improvements, process improvement, and distribution of departmental information corporate wide.
* Realized a 57% data storage test bed hand-off time reduction, by providing leadership to core project team though process definition.
* Reduced by 50% cross-departmental assembly of network requirements, by creating network information diagram.
* Decreased, from hours to minutes, network information research time for Validation Engineers by creating Job Aids.
* Expanded by 9% visibility to new and existing projects for EIT management by reorganizing information delivery.
* Increased by 10% equipment reservation accuracy, and decreased by 4% reservation errors, in first 15 days, by spearheading preventive maintenance plan.
Sun Microsystems, Newark, CA, 2001 - 2005
Project Manager 2003-2005
Managed the initiation, planning, execution, control, and closing of courseware development projects for all audiences. Created and maintained project schedules for delivery events, editorial cycles, and engineering and stakeholder reviews, with on time, in budget completions. Created documentation for lessons learned, best practices, meeting minutes, quality trends, reporting matrixes, and organizational processes. Participated in departmental and organizational projects for new budgeting software, project-tracking applications, SGML authoring environments, and integration teams for organizational consolidations.
* Expanded the number of training products produced by 100% personally and 42% departmentally in a three-year time period.
* Reduced data entry time by 50%, by participating in the consolidation of project documentation from five required forms in to a single HTML data entry point.
Instructional Designer 2001-2003
Proposed, designed, developed, and coordinated, innovative and traditional training products. Created classroom and Web-based courses in collaboration with stakeholders to meet learning objectives and budgetary constraints. Reviewed, updated, edited, and redesigned courseware to improve quality and meet changing stakeholder requirements.
* Saved over $200,000 in travel and tuition expenses, over the first 120 days, for the support organization by proposing and developing the Performance Support Tool CD-ROM.
* Contributed to a 20% decrease in problem ticket duration and a 40% decrease in support escalations in six months, by co-developing 26 self-study guides for hardware and software applications.
* Boosted training revenue 100% by increasing student registrations and increased job satisfaction for support personnel by designing, co-developing, and managing two certification examinations.
Cobalt Networks, Mountain View, CA (Acquired by Sun Microsystems 2001), 1999 – 2001
Training Manager 1999 - 2001
Initiated, built, and managed the training organization for all audiences by hiring, training, and managing personnel for developing training products. Proposed, project managed, and developed innovated training solutions and improvements to support tools. Improved product documentation by analyzing and categorizing support requests.
* Reduced training time more than 214% for new support engineers (from 30 days to 14 days).
* Achieved a 50% reduction in support requests per server and expanded Web traffic ten-fold to the support site by improving online tools and product documentation.
* Fast tracked training for third party support vendor from weeks to days.
* Added $400,000 in revenue with the Certification Self-Study Kit, which sold more than 500 kits in its first 180 days.
Technical Support Engineer 1999-1999
Resolved and educated customers by telephone and email on their Linux operating system, Domain Naming Service ( DNS ), and computer networking issues. Contributed to support Web site by documenting customer issues and resolutions.
Verifone, Inc., Santa Clara, CA, 1998 – 1999
Network Administrator
Installed, repaired and administered Windows Operating Systems, Novell systems, various software applications, networking equipment, and repaired LAN connectivity for over 300 employee offices.
Health Now Products, Inc., Woodside, CA, 1993 - 1998
Vice President of Operations
Built start-up business, employing four persons, using excellent entrepreneurial, innovation, and communication skills to implement U.S. and European product distribution and manufacturing for mail-order vitamins.
* Created more than $90,000 in monthly income in a six-month period with launch of vitamin product
* Sold $300,000 of multi-vitamins to 4,000+ customers in Germany in the first 60 days of launch.
* Contributed to scientific study showing vitamins could stop and reverse the progression of heart disease by coordinating and managing clinical trial for 100 heart disease patients.
Vitamin Research Products, Inc., Mountain View, CA, 1987 – 1993
VP of Manufacturing, General Manager, Customer Service
Mail-order vitamin company with 125 employees, manufacturing, packaging, marketing, and distributing over 200 products.
Education:
EDUCATION & TRAINING
Associate of Applied Science in Systems Administration, Masters Institute, San Jose, CA
Villanova’s Master’s Certificate Applied Project Management
Six Sigma, Leadership Skills for Technical Professionals, 7 Habits of Highly Effective People, FasTrak Course Development, Change Acceptance Program, Time Management, Managing Professional Growth, Fundamentals of Project Management
Skills:
SKILLS
* Program / Project Management
* Process Definition, Design, and Implementation
* Effective Leader and Manager
* Technical Course Writer, Designer, and Instructor
* Data Center Design, Migration and Administration
* Customer Support and Programs
* System Administration and Networking: Windows, Unix / Linux, NetApp OnTap
* Adobe: Acrobat / Photoshop / Dreamweaver / Captivate
* Microsoft: Office / Project / Visio
* Hyperion Explorer, Open Text Linklink
* Experience with HTML, SGML, XML
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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