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| Desired Industry: Management |
SpiderID: 5756 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 3/4/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 04/15/2006 |
| Desired Wage: 72000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Merging thorough understanding of technical and business processes
with excellent communication skills.
Resourceful and driven leader qualified by 10-year track record of
success delivering comprehensive enhancements and support to
operations within super-bank environment.
Solid reputation for developing reporting models, tools and
methodologies leading to significant improvements. Goal-oriented work
ethic performing all responsibilities with attention to detail and
sense of urgency. Effective team player, motivator and leader.
Naturally interpersonal and persuasive communicator with excellent
reputation for relating to diverse individuals and audiences as well
as all levels of staff management and clientele. Computer software
knowledge includes: Microsoft Office, Lotus, Lucent Centre View
Supervisor, and IEX Scheduling Program.
Stellar record of adding value to business units by identifying
improvement opportunities and formulating timely solutions to complex
problems; able to train support staff in forecasting and proactively
heading-off difficulties.
Experience:
JP MORGAN CHASE - LEGACY BANK ONE ... Columbus, Ohio
October 1996 to Present
Global financial services firm with assets of $1.1 trillion and
operations in more than 50 countries; merger completed in July 2004
creating major financial services player in investment banking,
financial services for consumers and businesses, financial
transaction processing, asset and wealth management, and private
equity. www.jpmorganchase.com
Business Analyst (April 2005 - Present)
Spearhead provision of scorecard goal analysis and implementation of
reporting structure enabling consistently reliable, automated
analysis on monthly scorecard results; create database to analyze
metric scores and results to monitor performance distributions,
generate ad hoc reporting to analyze performance distributions
(evaluating impact of environmental changes and potential performance
issues), and monitor performance during integration.
* Elevated capability to set and monitor effectiveness of employee
performance goals (and subsequently enabled leadership team makes
more informed goal-setting decisions) with development of database
capturing scorecard result and automated ad hoc analysis including
performance distribution analysis, trend reporting, and over -all
employee performance reporting; database also enables near real-time
analysis to scope potential performance issues, environmental
changes, in-depth statistical analysis, and insight into scenario
changes.
* Developed performance statistical analysis and goal
recommendations for multiple lines of businesses resulting in
production of more than 180 unique scorecards (7,000+ individual
scorecards); provide performance statistical analysis including
trending, performance distributions during time of integration and
environment change.
* Generated scorecard documentation for more than 180 unique
employee scorecards for all departments within Chase Credit Card,
finalizing 2006 scorecard goals and ratings scales; scorecard
documentation provided employees direction in administering
performance unique to business.
JP MORGAN CHASE - LEGACY BANK ONE ... Columbus, Ohio
October 1996 to Present
Team Manager II ... Card Production Center (June 2003 - April 2005)
Administered entire scope department responsible for management for
21+ million credit cards; promoted to newly created department formed
to emboss and encode customer information for notable names including
Startbucks, Disney, and BP Oil.
Role included oversight of 25,000 plastics pulled daily in
preparation for embossing department, management/integrity/audit of
daily inventory, supervision of inventory receivables including
quality sampling process, and management of card and confidential
material process; simultaneously served as system administrator for
Artista plate image equipment.
* Spearheaded implementation of Artista equipment involving
placement of multi-program functions into daily process as well as
collaboration with vendors to launch and debug system; equipment
expected to significantly reduce costs associated with obsolete stock
as number of credit card types inventoried will reduce from more than
5,000 to just over 1,000.
* Improved department productivity tracking with implementation of
productivity database employed throughout entire site; improved
employee feedback with development of error tracking database for
Vault use.
* Reduced volume of incoming shipment errors to 0-1 from 10-15
after facilitating focus session aimed at bringing to light error
reduction initiatives; immediately implemented process improvements
resulting in consistently met objective of 0 balances.
Education:
OHIO DOMINICAN COLLEGE ... Columbus, Ohio
Bachelor of Science: Business Administration
Skills:
* Metric Development
* Process Improvement
* Contingency Planning
* Quality Management
* Relationship Building
* Productivity Improvement
* Project Management
* Performance Management
* Database Administration/Design
* Inventory Management
* Client Needs Analysis/Consulting
* Staff Training & Development
* Team Building & Leadership
* Executive Level Reporting
* Group Presentations
* Staff Supervision
* Customer Service
* Data Management
* Technical Training
* Performance Evaluations
* Program Development
Additional Information:
C614cmd@hotmail.com
Dear Hiring Manager,
With hopes of assisting the business development performance of your
organization, I present the attached résumé for your consideration in
a Performance Consultant Operations role providing as assistance as
Business Analyst, Operations Manager and/or Quality Operations
Manager. I submit this profile confident that my hands-on management
skills and experience will produce desired outcomes as I anticipate
making positive and long lasting contributions primarily to technical
and business processes.
As a results-driven professional my career has been characterized by
a series of quantifiable achievements delivering collective
improvements to operations and processes through development of
reporting models, tools and methodologies. Tenacious and innovative,
I have the ability to deliver results that consistently surpass
expectations.
My career profile delineates qualifications reflected in a relevant
range of expertise in such areas as database administration and
design, client needs analysis and consulting, project management,
quality control, and executive-level reporting and presentations. I
look forward to directing my aspirations and strong sense of career
commitment toward a company whose overall business agenda is equally
ambitious and increasingly emerging.
During a storied tenure with JP Morgan Chase (Legacy Bank One),
currently as Business Analyst, and previously, Team Manager II (Card
Production Center), Consultant (National Performance Consulting -
Bank One), Consultant/Business Analyst (NEO One Link) and Information
Analyst (Retail Group), I have demonstrated a clear focus on daily
priorities, overall company agendas and comprehensive productivity
improvements.
Whether I have added value to business units, effectively trained
and developed staff or improved productivity, departments and
positions I have served have always benefited from my ability to
merge technical expertise with performance management.
If you are searching for a solid leader who can provide expertise in
process improvements and problem solving for your organization,
please contact me to arrange an interview. I am eager to learn more
about the challenges facing your company and discuss how I can make a
difference.
C614cmd@hotmail.com
Candidate Contact Information:
| Name: (private) |
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| Street: - |
Phone: - |
| City: Columbus |
Fax: - |
| State: Ohio |
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| Zip: 43085 |
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| Web Site: |
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