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Program/Project Manager Resume
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| Desired Industry: Information Technology |
SpiderID: 5627 |
| Desired Job Location: Sunnyvale, California |
Date Posted: 2/27/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Management (Manager, Director) |
Willing to Travel: |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
Project Management Professional ( PMP ) with excellent entrepreneurial, communication, leadership, managerial, and problem-solving skills in fast-paced environments. Proven experience in proposing and implementing innovative ideas based on clear understanding of organizational objectives. Skilled in numerous software applications and operating systems.
Experience:
PROFESSIONAL EXPERIENCE
Network Appliance ( NetApp ), Sunnyvale, CA 2005 - 2006
Interoperability Labs ( IOP ) Program Manager
During 90-day contract, managed lab equipment moves, environmental planning, installation, cabling, configuration, and customer hand-off for the Enterprise Inspired Testing ( EIT ) group’s, data storage test beds. Created documentation for meeting minutes, monthly reporting, and organizational processes. Participated in numerous departmental projects for new equipment purchases, data center improvements, process improvement, and distribution of departmental information corporate wide.
* Realized a 57% data storage test bed hand-off time reduction, by leading core project team member’s though 20-minute process definition exercise during bi-weekly meeting.
* Reduced by 50% cross-departmental information assembly of network requirements, with Visio network information diagram.
* Decreased, from hours to minutes, network information research time for EIT Validation Engineers by creating “Testbed Job Aid”.
* Expanded by 9% visibility to new and existing projects for EIT management by reorganizing information delivery.
* Increased by 10% equipment reservation accuracy, and decreased by 4% reservation errors, in first 15 days, by spearheading preventive maintenance plan.
* Launched error-preventing culture for the IOP Labs team by introducing, defining, and creating documented processes.
Sun Microsystems, Newark, CA, 2001-2005
Project Manager, 2003-2005
Managed the initiation, planning, execution, control, and closing of courseware development projects for all audiences. Created and maintained project schedules for delivery events, editorial cycles, and engineering and stakeholder reviews, with on-time, in budget completions. Created documentation for lessons learned, best practices, meeting minutes, quality trends and matrixes, and organizational processes. Participated in numerous departmental and organizational projects for new budgeting software, project-tracking applications, SGML authoring environments, and integration teams for organizational consolidations.
* Increased the number of training products produced by 100% personally and 42% departmentally in a three-year time period.
* Reduced data entry time by 50%, by initiating the consolidation of project documentation from five required forms in to a single HTML data entry point for project managers.
Instructional Designer 2001-2003
Proposed, designed, developed, and coordinated over 30 innovative and traditional training products. Created classroom and Web-based courses in collaboration with stakeholders to meet learning objectives and budgetary constraints. Reviewed, updated, edited, and redesigned courseware to improve quality and meet changing stakeholder requirements.
* Saved over $200,000 in travel and tuition expenses, over the first 120 days, for the support organization by proposing and developing the Performance Support Tool CD-ROM.
* Contributed to a 20% decrease in problem ticket duration and a 40% decrease in support escalations in six months, by co-developing 26 self-study guides for hardware and software applications.
* Boosted training revenue 100% by increasing student registrations and increased job satisfaction for support personnel by designing, co-developing, and managing two certification examinations.
Cobalt Networks, Mountain View, CA (Acquired by Sun Microsystems 2001), 1999-2001
Training Manager 1999-2001
Initiated, built, and managed the training organization for all audiences by hiring, training, and managing personnel for developing training products. Proposed, project managed, and developed innovated training solutions and improvements to support tools. Improved product documentation by analyzing and categorizing support requests.
* Reduced training time more than 214% for new support engineers (from 30 days to 14 days).
* Achieved a 50% reduction in support requests per server and increased Web traffic ten-fold to the support site by improving online tools and product documentation to include common support issues.
* Fast tracked training for third party support vendor from weeks to days.
* Added $400,000 in revenue with the Cobalt Networks Certification Self-Study Kit, which sold more than 500 kits in its first 180 days.
* Sun Microsystems Achievement Award as Cobalt Networks Integration MVP.
Technical Support Engineer 1999-1999
Interfaced with customers by telephone and email to resolve their Linux operating system, Domain Naming Service ( DNS ), and computer networking issues. Contributed to support knowledgebase and FAQs by documenting customer issues and resolutions. Built segment of new product development lab by installing, maintaining, and evaluating competitor’s products.
Verifone, Inc., Santa Clara, CA, 1998-1999
Network Administrator
Installed, repaired and administered Windows Operating Systems, Novell systems and various software applications. Installed and configured PC and networking equipment: RAM, Network Cards, Routers, Hubs, Hard Drives, SCSI Devices, Network Printers, Sound Cards, Video Cards, Zip Drives, etc. Installed, reconfigured, and repaired patch cables for LAN connectivity for over 300 employee offices.
Health Now Products, Inc., Woodside, CA, 1993-1998
Vice President of Operations
Built start-up business, employing four persons, using excellent entrepreneurial, innovation, and communication skills to implement U.S. and European product distribution and manufacturing for mail-order vitamins. Coordinated, negotiated, and co-developed marketing strategies for tradeshows, press conferences, public appearances, and print advertising. Initiated, negotiated, and implemented contracts for royalty, manufacturing, book publishing, and product fulfillment in U.S. and Europe.
* Created more than $90,000 in monthly income in a six-month period with successful launch of vitamin product in the U.S.
* Sold 15,000 bottles of multi-vitamin products to more than 4,000 customers in Germany in the first 60 days of product launch.
* Contributed to scientific study showing vitamins could stop and reverse the progression of heart disease by coordinating and managing 100 heart disease patients.
Education:
EDUCATION & TRAINING
Associate of Applied Science in Systems Administration, Masters Institute, San Jose, CA
Villanova's Master's Certificate Applied Project Management
Sun Six Sigma, Leadership Skills for Technical Professionals, 7 Habits of Highly Effective People, FasTrak Course Development, Change Acceptance Program, Time Management, Managing Professional Growth, Fundamentals of Project Management
Affiliations:
ORGANIZATIONAL MEMBERSHIPS:
Project Management Institute ( PMI )
Skills:
TECHNICAL SKILLS:
Applications: Microsoft Project / Office / Visio, Arbortext EPIC, Hyperion Explorer, Open Text Livelink, Adobe Acrobat / FrameMaker / Photoshop, Macromedia Dreamweaver / Captivate, Adobe GoLive, Sun StarOffice
Knowledge of HTML, SGML, and XML
Operating systems: Linux, Solaris 9 / 10, and Windows XP / 2000 / NT / 98
Experience in computer networking and the TCP/IP protocol stack
Additional Information:
CERTIFICATIONS:
Project Management Professional ( PMP ), Microsoft Certified Professional ( MCP ), Certified Novell Engineer ( CNE )
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
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