Instructional Coordinators Resume

Desired Industry: Education/Teaching/Training	SpiderID: 5530
Desired Job Location: New York City, New York	Date Posted: 2/21/2006
Type of Position: Full-Time Permanent	Availability Date: 22/03/2006
Desired Wage: 76000
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
I would love to utilize my skills as a facilitator/trainer or training manager in a full time or contract position. I am particularly experienced at and interested in the areas of train-the-trainer, customer service and leadership training.

Experience:
DELTA AIRLINES, Atlanta, Georgia
Corporate and In-Flight Service Trainer, 1994Present
Conduct technical and customer service training for 76,000-employee international airline. Concurrently serve as international flight attendant. From 1997-1998, also worked as In-Flight Service Supervisor overseeing safety compliance, customer service performance, and management of up to 200 employees.
Teach customer service, in-flight operations, computer skills, and leadership programs for groups of 6-30 employees. Conduct FAA-mandated safety training for 60-90 flight attendants daily. Work individually with students to improve performance and monitor learning progress. Mentor and supervise new facilitators; conduct �Train the Trainer� sessions. Track training participation for hundreds of employees, providing verification to meet federal requirements. Collaborate with senior management, numerous internal departments, and third-party vendors to assess training needs and ensure effective program implementation. Led �town hall� informational and decision-making sessions for up to 200 participants. Oriented Delta Sky Team marketing staff to provide context for new service delivery.
� Developed and wrote new international flight attendant training protocol. Selected by management to facilitate new hire orientations. Led five-week technical and customer service training.
� Helped develop training curriculum for new Computerized Bidding System (CBS) flight scheduling program for 14,000 flight attendants and provided facilitator training to support new system rollout.
� As In-Flight Service Supervisor, played instrumental role in communicating corporate and departmental policies and procedures to 2,500 employees.
� Ensure effective training through student and management evaluation. Assess training efficiency through evaluation of participant knowledge of material, student impression of class and instructor, and on-the-job use of new skills.

Education:
Bachelor of Arts � Mercer University, Macon, Georgia
French Language Studies � Centre International d�Etudes Francaises, Anger, France
Awarded Master Facilitator Status (Success Through Service Program) � The Forum Corporation
Member, American Society of Training and Development (ASTD) / Atlanta Chapter Member
Special Events Coordinator, Macon (Georgia) Cherry Blossom Festival
� Trained more than 500 event volunteers for internationally acclaimed event.
Certified Basic Life Support Instructor

Skills:
In-Flight Service facilitator with over 11 years experience facilitating soft and technical skills training to groups from 6 to 90 including:

leadership
customer service
coaching
presentation & facilitation
international relations
FAA mandated skills

Over 7 years facilitating meetings & town hall meetings to groups up to 200

Over 4 years coaching & managing employees

Additional Information:
Training and development support business success by providing the skills necessary for an individual to work effectively in a particular environment.

Highlights of my qualifications include:
� Demonstrated expertise in providing effective, results-oriented training programs for up to 90 participants per session. Also conduct small group (6 employees) workshops as well as provide one-on-one coaching for skill development.
� Recognition as a facilitator for numerous programs, including management skills, new hire orientations, and federally required training. Also a Certified Facilitator for Center for Management and Organization Effectiveness (CMOE) coaching skills program.
� Experience in curriculum development and program rollout. Participate in evaluation of training materials and programs to assess functional effectiveness.
� Solid relationship-building capabilities, including the ability to work well with senior management, departmental leaders, and third-party vendors.

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