Education & Training Consultant Resume

Desired Industry: Healthcare	SpiderID: 5488
Desired Job Location: Louisville, Kentucky	Date Posted: 2/20/2006
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage: 50,000
	U.S. Work Authorization:
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, 50-75%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
A training position utilizing strong organizational, communication, and interpersonal skills, and offering potential for growth.

Experience:
TrailBlazer Health Enterprises, Richmond, VA: March, 2003 – Present

Currently serve as a Medicare Part B, Training Specialist, in the Customer Service division.
Duties as trainer included:

Ų Instructing new employees on the correct way to handle Beneficiary and Provider inquiries, received via phone or through written correspondence.
Ų Evaluating new employee’s performance.
Ų Providing support and ongoing training to Customer Service staff on changes to the Medicare program, or system applications.
Ų Writing and editing unit work instructions.
Ų Creating new training material when necessary, ensuring existing material is kept up-to-date.

Electronic Data Systems (EDS), Plano, TX: July, 2001 – March, 2003

Worked as a Business Analyst, from my home, writing MCS system requirements to accommodate change requests issued by the Centers for Medicare and Medicaid Services (CMS). Developed and executed test plans to ensure system changes would be in compliance with CMS requirements.

Medical College of Virginia, Richmond, VA: July1, 2000 – June, 2001

Served as a Training Specialist on a seven-member team. Our primary responsibility was to teach employees of the Medical College about the IDX system. Curriculum included: Insurance Basics, Introduction to IDX, Registration, Appointment Scheduling, Entering Referrals, and Charge Entry.

I was responsible for development of training material. Wrote and issued Procedure Notices to advise IDX users of changes. Used PowerPoint to develop presentations for special training sessions.

United Healthcare Insurance Companies, Richmond, VA: 1987 – June, 2000

Began as part-time clerk in 1987. Hired full-time in September 1988, promoted to Claim Processor. In March 1989, began assisting with the Training Classes, and in May 1989 was promoted to Training Coordinator.

Duties as trainer included:

Ų Instructing new employees on the correct way to process HCFA 1500 Form
Ų Evaluating new employees performance
Ų Providing support and ongoing training to Medicare staff on changes to the Medicare program
Ų Writing and editing the Desktop Procedural Manual for Claims Processing
Ų Monitoring all training throughout the office
Ų Maintaining a quarterly training log.

In addition, acted as the Functional Leader for Claim Processing for all United Healthcare Field Offices. This included, coordinating training efforts, answering questions, and providing training materials to four offices, with focus on compliance to the Medicare Program, and consistency in administering it.

Education:
B.A., English/Education – Longwood College, Farmville, VA, 1983

Skills:
· Fifteen years experience in the administration of the Part B Medicare Program
· Fourteen years experience training, coaching and providing feedback
· Fourteen years experience developing learning materials (i.e., audio-visuals, training materials, evaluation forms)
· Fourteen years experience in technical writing
· Developed three procedural manuals.

Reference:
Beverly Aberle
Joyce Davila (804) 598-8111

Candidate Contact Information:

Name: Kathy Gunning
Street:	Phone:
City: Midlothian	Fax: -
State: Virginia
Zip: 23112
Web Site: