Manager Resume

Desired Industry: Manufacturing	SpiderID: 5455
Desired Job Location: Davenport, Iowa	Date Posted: 2/17/2006
Type of Position: Full-Time Permanent	Availability Date: 03/15/2006
Desired Wage: Negotiable
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Experience:
EXPERIENCE

KONE, INC., MOLINE, IL 2003 TO 2006
Regional Credit & Collections Analyst
Perform review of customer receivables with field collectors and coordinators to maximize cash flow. Recognize and identify receivable problems, analyze and document information and escalate and/or communicate issues to defined business leaders. Maintain a professional and open relationship with all departments of KONE, Inc.
• Effectively use critical thinking and analytical skills to make accurate/solid decisions quickly for 10 field collectors, 3 collection attorneys and numerous external customers.
• Analyzed and maintain multi-millions in receivables and continued to manage the workload in a sufficient manner to meet weekly/monthly due dates.
• Identified problem accounts and collaborated with field collectors and Branch Manager to facilitate corrective action.
• Negotiated with external customers to resolve account issues, which resulted in the retention of $125,000 of service contracts.
• Reduced New York region’s receivables by $1.2 million, or 35% of strike-related receivables in the 120-180 days past due.
• Tracked 40 third party placement accounts using Credit Strategies software, and recommended corrective action to regional managers.
• Review customer financial data and recommend a credit status to field personnel.
• Conducted training for 30 new hires on credit and collection aging policies and procedures.
• Generated and conveyed an ACCESS driven-monthly Top 25 report, which was resulted in overall reduction of $2.4 million in U.S. receivables due - past 180 days.
• Implemented bi-monthly meetings with assigned regional contacts to cover problem accounts and recommend corrective action, which resulted in a more efficient use of time and resources.
• Created a Personal Development Plan (PDP) that aligned with departmental and corporate goals and objectives to ensure personal/professional growth and development.

Contract Analyst/Paralegal
Performed reviews, revisions and negotiations of construction, modernization, service and repair contracts for the Great Plains and Great Lakes regions, identifying areas requiring modification and then effectively negotiated contracts with customers to reduce risk to KONE, Inc. Review bid proposals for potential customers. Maintained existing National Account customers and negotiated with potential new National Account customers for new construction business.
• Utilized critical thinking and analytical skills to make accurate/solid decisions quickly for bid, service and new construction contracts.
• Effectively analyzed and presented legal analysis of contract terms and conditions to a diversified group of internal and external customers.
• Coordinated on a weekly basis, the review and interpretation of 15 (new business and service combined) contract documents, while continuing to perform other work assignments on or before weekly assigned due dates.
• Issued 3 weekly metric reports to branches and regional managers, which resulted in the reduction of work in progress (WIP) by 50%.
• Created 3 Rider paragraphs used as negotiating tools that take legal exception to certain terms and conditions contained in customer’s contracts, thus created a more efficient turnaround time for contract documents.
• Established 33 National Accounts since November of 2003, which resulted in a 75% reduction of cycle time from receipt of contracts to return of fully executed contracts to customer.
• Conducted internal audits bi-annually to ensure internal contract processes met and/or exceeded personal and departmental goals and objectives.
• Created and implemented a Follow-Up Process, which resulted in a more efficient turnaround cycle for executed riders and contracts.

ANNETTE L. ERNST ▪ PAGE 2

KONE (continued)
• Designed a process and authored a web-based work instruction for establishing national accounts, which resulted in a more effective communication to field personnel.
• Trained 75 new hires on legal terminology and contract management’s processes.
• Participated on a Paralegal Total Quality Team, which resulted in the revision of our Service Contracts to customers.
• Led a Total Quality Team and developed a Follow-UP Process, which resulted in a 50% reduction of Work in Progress (WIP).
• Reviewed and revised five Contract Management Work Instructions, which resulted in a more efficient process that aligned with KONE’s 8 Total Quality Management Principles.
• Created a Personal Development Plan (PDP) that aligned with departmental and corporate goals and objectives to ensure personal/professional growth and development.

GRAIN PROCESSING CORPORATION, MUSCATINE, IA 1995 TO 2003
Documentation Coordinator
Performed administrative duties to support the Vice President and Department Superintendents within Grain Processing Corporation (Muscatine and Washington, IN, facilities). Maintain and update hard copy and electronic database of Process Safety Management (PSM), non-PSM documentation and other controlled documents.
• Coordinated and completed 2 internal compliance audit of Process Safety Management policies for Grain Processing Corporation (Muscatine and Washington, IN, facilities), and presented recommendations to Management for corrective action to be taken.
• Instrumental in rollout of an Electronic Data Management System (EDMS) program, which resulted in organization of all Process Safety Management (PSM) material.
• Conducted plant-wide training of EDMS to all Process Safety Management (PSM) covered areas.
• Organized 5,000 Material Data Safety Sheets using electronic data management system, which resulted in an efficient retrieval method for requested documents.
• Coordinated and reported the Risk Management (RMP) information directly to the Director of Environmental.
• Coordinated and provided guidance to PSM covered areas for review schedule for all OSHA (Process Safety Management) internal material.
• Assisted in creating and capturing 75 Work Instruction for all OSHA covered processes, and 100 non-PSM related Work instructions.
• Represented GPC’s Quality Circle Program as a finalist at the 2003 Association for Quality and Participation (AQP).
• Completed BBA degree while working full-time.

MONTGOMERY ELEVATOR, MOLINE, IL 1993 TO 1995
Credit Analyst
Gathered credit information on all contract customers, and prepared an internal credit report and recommendation to the Treasurer of the company.

Education:
EDUCATION & TRAINING

ST. AMBROSE UNIVERSITY, Davenport, IA
BBA in Business

Washington On-line
Paralegal Certificate

Candidate Contact Information:

This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response.