Education and Training Consultant Resume

Desired Industry: Healthcare	SpiderID: 5420
Desired Job Location: Louisville, Kentucky	Date Posted: 2/15/2006
Type of Position: Full-Time Permanent	Availability Date:
Desired Wage: 50,000
	U.S. Work Authorization:
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Bachelors	Willing to Relocate: Yes

Objective:
Seeking a full time training position utilizing strong organizational, communication, and interpersonal skills, and offering potential for growth.

Experience:
TrailBlazer Health Enterprises, Richmond, VA
Training Specialist 03/2003-Present
· Instruct new employees on the correct way to handle Beneficiary and Provider inquiries, received via phone or through written correspondence.
· Evaluate new employee’s performance.
· Provide support and ongoing training to Customer Service staff on changes to the Medicare program, or system applications.
· Write and edit unit work instructions.
· Create new training material when necessary, ensuring existing material is kept up-to-date.

Electronic Data Systems (EDS),
Plano, TX
Business Analyst 07/2001 – 03/2003
· Wrote MCS system requirements to accommodate change requests issued by the Centers for Medicare and Medicaid Services (CMS).
· Developed and executed test plans to ensure system changes would be in compliance with CMS requirements.

Medical College of Virginia, Richmond, VA
Training Specialist 07/2000-06/2001
· Served as a Training Specialist on a seven-member team.
· Taught employees of the Medical College about the IDX system which included Insurance Basics, Introduction to IDX, Registration, Appointment Scheduling, Entering Referrals, and Charge Entry.
· Developed training material.
· Wrote and issued Procedure Notices to advise IDX users of changes.
· Used PowerPoint to develop presentations for special training sessions.

United Healthcare Insurance Richmond, VA
Training Coordinator 1989 -2000

Education:
Longwood College
Farmville, VA
Bachelor of Arts in English/Education

Skills:
· Fourteen years experience training and coaching
· Fourteen years experience developing learning materials (i.e., audio-visuals, training materials, evaluation forms) and technical writing
· An ability to function under pressure
· An ability to work with or supervise people with various cultural backgrounds, levels of education, and experience
· A commitment to organizational goals
· Excellent verbal and written communication skills

Additional Information:
Accomplishments

· Appointed lead Trainer in the implementation of the Multi-Carrier System Desktop Tool (MCSDT). Designed and created the training material used to teach the Provider Customer Service Representatives new desktop application in 2005
· Developed the Desktop Procedural Manual for Claims Processing used by all United Healthcare Medicare Offices.
· Selected as a member of the Transition Team when United Healthcare was awarded the contract for the state of Minnesota. Trained the new hires on the basics of Claim Processing.
· Developed three procedural manuals.

Reference:
Beverly Aberle (843) 546-4020
Joyce Davila (804) 598-8111

Candidate Contact Information:

Name: Kathy Gunning
Street:	Phone: 804-744-5608
City: Midlothian	Fax: -
State: Virginia
Zip: 23112
Web Site: