Project Management Resume

Desired Industry: Information Technology	SpiderID: 5355
Desired Job Location: San Antonio, Texas	Date Posted: 2/9/2006
Type of Position: Full-Time Permanent	Availability Date: 9 Feb 2006
Desired Wage: 45,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: Yes

Objective:
Innovative, self-starter seeking a career in the multimedia/e-learning industry offering the unique opportunity to work with a team of creative, energetic and highly motivated individuals in an customer-driven environment.

Experience:
• Coordinated, managed, and/or participated in the completion and implementation of over 576 hours/$2.1 million of courseware development in 1 year.
• Selected to initiate and develop marketing strategies for a start-up multimedia/IT consulting company
• Selected to be a lead in the strategic planning of process improvement and product development
• Fostered relationships with clients that led to repeat business

Amer Technology, Inc.
Project Manager/Multimedia Developer
2004 to Present

• Conducts initial task analysis of production requirements all projects in conjunction with Program Manager. Reviews and directs developers on all required tasks.
• Performs all administrative duties in project management (task tracking, resource allocation, reporting to Program Manager, communicating with other team managers.)
• Basic understanding of technical, design, and media issues.
• Knowledge of the fundamentals of instructional design.
• Proficiency using scheduling, productivity, and communication tools including spreadsheets, and conferencing technologies.
• Provides quality assurance support during development, alpha, and beta stages, check the program for general quality and bugs, and create change reports.
• Works closely with team programmer to identify and successfully resolve development issues that resulted in a significant reduction of man-hour task requirements.
• Provides team with technical direction in all aspects of development.
• Interacts with government/commercial clients.
• Good organization skills, time management, and the ability to multitask.

Software Professionals, Inc.
Quality Analyst/Multimedia Developer/Flash Animator
2002 to 2004

• Efficiently assemble different elements (text, audio, video, graphics, and animation) into a coherent, functional whole.
• Create and develop multimedia animations using Macromedia and Adobe products for multiple projects.
• Develop rapid prototypes, the programmed working model, upon which the final product is based.
• Perform audio engineering functions for products as required.
• Employ advanced organizational and communication skills in the coordination of development requirements and tasks for on-line or CD-based training products.
• Provide quality assurance support during development, alpha, and beta stages, check the program for general quality and bugs, and create change reports.
• Successfully debug a program following alpha and beta tests.
• Worked closely with team programmer to identify and successfully resolve development issues that resulted in a significant reduction of man-hour task requirements.

Travelocity.Com
Customer Service Internet Specialist
2000 to 2002

• Efficiently provide technical customer service for on-line travel customers who have experienced problematic errors in obtaining their airfares, travel arrangements, hotel accommodations and car rentals.
• Assist with on-line technical issues of ticketed fares, mentor/train new hires, and receive and service escalated calls as interim supervisor.
• Effectively respond to customers’ requests and questions concerning Internet order processing.
• Assist in conflict resolution as a liaison between customers and airlines.
• Process and deliver accurately quality information resulting in highly satisfied clients.

Education:
Southwest Texas State University, 32 hours completed. Continuing self-development by continuing to complete a degree in Marketing and Public Relations.

San Antonio College, Current Enrollment 4.0 GPA (2005)

Skills:
Microsoft Office (Bundle), Windows 95-XP Professional, Windows NT, Microsoft Project, CBT, LightSabre, Macromedia Flash MX, Fireworks, Dreamweaver MX, Sonic Foundry (SoundForge Studio), Swish, HTML, and Asymetrix Learning Systems (Toolbook).

Additional Information:
Highly motivated and creative individual with strong organizational, analytical, and problem solving skills. Proven experience in multi-tasking capabilities and adeptness for fostering productive and effective relationships with clientele and staff alike. Advanced communication and interpersonal skills, resulting in exemplary customer service. Detail oriented and attentive.

Reference:
References available upon request.

Candidate Contact Information:

Name: Ginette Lewis
Street: -	Phone: 210-310-5205
City: San Antonio	Fax: -
State: -
Zip: -
Web Site: