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| Desired Industry: Information Technology |
SpiderID: 5295 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 2/6/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: 03/15/2006 |
| Desired Wage: 100000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: Masters |
Willing to Relocate: No |
Objective:
* Talented technical project manager with history of implementing
cost-effective, high-performance technical solutions to meet variety
of challenging business needs.
* Skilled in variety of software development and IT deployment
project management functions, with capacity to bring different
perspectives to technical, customer and management issues.
* Able to lead teams in development, installation and configuration
of systems, and resolution of hardware and software issues. Excel in
resolving difficult issues by employing strong troubleshooting,
patient listening skills and diligence until problem is solved;
remain calm and patient during challenging situations.
* Master new technologies and remain focused during challenging,
high visibility assignments. Committed to achieving corporate and
technological objectives despite obstacles. Respected by both
management and customers for commitment, dedication and "can-do"
attitude.
Experience:
Telecommunications Company - Columbus, OH - 1996 to Present
Software Development Project Manager (2001 to Present & 1996 to 1998)
Customer Deployment Project Manager (1998 to 2001)
Overview: Charged with managing projects of up to 50 technical
staff, and annual budget of up to $14M, with projects realizing
average of $16M revenue each year. Serve as project leader including
resource allocation, project planning/scheduling, plan execution,
risk management (project mitigation and contingency plans), quality
assurance, solutions, priority calls, and long-term project
strategies. Team closely with project managers and program managers
for successful integration of joint projects and customer bids. Lead
all planning related to major and minor releases (staffing needs,
work allocation, schedules), monitor team progress and compliance to
quality process and metrics and ensure new processes are adopted as
identified by the team or external organizations. Continually
review/suggest process improvements and work with quality process
owner to implement same.
Key Contributions & Project Highlights
* Network Fault Management (NFM) Y2K Compatible System Upgrades for
Bell Atlantic (now, part of Verizon) ($3.4M in revenue): Challenged
to upgrade 100 systems at 20 different customer locations in six
months, a high visibility project due to potential Y2K implications.
NFM product provides customers with critical real-time data regarding
"health" of their telephone network and must interface with wide
variety of telephone network equipment. Orchestrated site deployment
activities, managed daily issue and action resolution. Managed all
software and documentation deliveries. Results: Completed project
ahead of schedule and meeting Y2K compliance.
* Service Management System (SMS) Software Development ($14M
budget, 50 member team): Charged with delivering state-of-the-art
telephone services utilized by clients to generate revenue from their
customers, a product that simultaneously provides critical data about
use of services to enable clients to better manage customers.
Coordinated rapid expansion into international customer market, with
releases every three months and extremely tight deadlines.
Coordinated with program managers to define customer delivery
schedules and content, working directly with on-site deployment teams
to manage any system installation issues and customer acceptance
testing. Results: All systems deployed on schedule, with customer
acceptance and satisfaction.
* Network Fault Management (NFM) and Integrated Service Assurance
(ISA) System Development, with 4 major and 5 minor releases. (Average
team size of 40, $16M annual revenue over four years): Responsible
for delivering systems with high quality and on schedule to help
maintain revenue in declining telecommunications market.
Successfully balanced major release priorities with customer
specific enhancement packages and system defect resolution,
maintained quality and followed defined process system. Led migration
to new QMS in 2004-2005 to meet ISO 9000 Standards. Results: All
customer commitments were met and revenue generated.
* Bell Atlantic GNI (Global Networks Incorporated - now Verizon
GNI) NFM System Upgrade ($2M in revenue): Accountable for achieving
customer acceptance of system replacement. Managed assigned
engineers in analysis of customer requirements and implementation of
customizations. Coordinated with other products to ensure system
upgrades performed in proper order and timing. Provided detailed
upgrade plan to ensure customer downtime requirements. Managed
delivery of software, documentation and training. Results: System
upgraded successfully. Customer acceptance achieved for core system
and customizations. Utilized knowledge of GNI project and other NFM
deployment projects to author the Customer Project Manager Process
adopted by all customer deployment managers.
* Bell Atlantic NFM Trouble Ticketing System, a feature generating
trouble tickets from NFM alarms as specified by customer ($1.7M in
revenue): Led implementation of customer-specific feature to be
integrated with NFM system and a separate customer system, ensuring
development of features concluded in time to meet customer dates and
requirements. Served as liaison between staff on-site and developers,
resolving any critical issues and negotiating plans with customer for
resolution of non-critical issues and enhancement requests. Planned
development schedule, worked with customer on lab deployment and test
plan and delivered patches prior to customer acceptance. Results:
Feature completed and any major customer issues resolved, with
ongoing customer work after acceptance to resolve non-critical issues
enabling customer to deploy system across multiple production sites.
* Sprint PCS NFM System Upgrade ($1.5M revenue): Reviewed Statement
of Work, and collaborated with development team to ensure no feature
gaps, since system was delivering critical features requested by
customer. Provided project plan and schedule, coordinating timeline
with system availability from development and to meet customer needs.
Identified specific site requirements, worked with deployment
engineering on deployment procedures, and managed development of
customer test plan to match system capabilities and customer needs.
Coordinated all deliverables to site including software,
documentation and training. Results: Customer acceptance within one
month, with site testing completed in time for revenue to be realized
before close of fiscal year-end.
Early Career Progression
Telecommunications Company - Columbus, OH
1985 to 1996
Customer Deployment and Support Engineer (1990 to 1996)
* Coordinated hardware and software deliveries for multiple
customers, installed and configured software releases at customer
sites and managed deployment and customer test interval resulting in
customer acceptance.
Project Manager (1987 to 1990)
* Managed staging and inspection of hardware for Japanese
telecommunications customer. Hosted two successful hardware
inspections that passed meticulous Japanese government quality
standards and received recognition from the company's Quality
Council.
Software Developer (1985 to 1987)
* Developed user interface, database access routines and
administrative commands for factory storeroom inventory application.
Education:
B.S., Computer Science and Mathematics,
Ohio University, Athens, OH
M.S., Computer Information Science,
Case Western Reserve University,
Cleveland, OH
Skills:
* Project Life Cycle
* Systems Implementation
* Systems Development Life Cycle (SDLC)
* Project Scope Management & Schedule Management
* Microsoft Project
* Applications Development
* Quality Process Control
* Project Risk Management
* Technical Troubleshooting
Candidate Contact Information:
| Name: Name Confidential |
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| Street: |
Phone: 740-000-0000 |
| City: Columbus |
Fax: - |
| State: Ohio |
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| Zip: 43085 |
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| Web Site: |
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