Humand Resources/Organizational Development Resume

Desired Industry: Human Resources	SpiderID: 5218
Desired Job Location: New York, New York	Date Posted: 2/1/2006
Type of Position: Full-Time Permanent	Availability Date: 2 weeks
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Masters	Willing to Relocate: No

Objective:
Actively seeking a position in
― HUMAN RESOURCES―
― ORGANIZATIONAL DEVELOPMENT―
with an organization in need of a highly qualified professional
knowledgeable in organizational development, change management and employee relations.

Seasoned, results driven Human Resources Executive with 10 years of consummate knowledge and experience as Human Resource Generalist, of organizational development and HRIS systems. Proficient in aligning human resources functions with business strategies. Strong HR acumen with a background in compensation, employee benefits packages, employee relations, change management, and legal compliance. Valued as an expert troubleshooter; creating and implementing programs to improve operations, performing organizational diagnostics, executing executive-level and hourly�level training programs, and administering all human resource functions to support operations with up to 500+ employees. Strong affiliation as member of Society of Human Resource Management

Experience:
PROFESSIONAL EXPERIENCE

RJS NETWORKS SOFTWARE SOLUTIONS Orlando/Dubai
Change Management Consultant (6-month Contract) 2005 - 2005

 Responsible for outsourcing services to call centers in Dubai and training and developing new staff
 Re-focused job functions without loss of jobs to align with company strategy
 Developed programs to retain current customers and employees through company transition to Dubai without loss in revenue
 Developed the company for �readiness� to sell

HYATT REGENCY FAIR LAKES , HYATT HOTELS & RESORTS Washington, DC
Strategic Business Partner/Director of Human Resources 2003 - 2005

 Investigated and resolved employee grievances resulting in 0 law suits, harassment and unemployment cases
 Developed property�s Affirmative Action Plan resulting in 0 goals to achieve for 2005 due to compliance proper utilization of available workforce
 Introduced �Service Synergy� guest satisfaction training to further enhance quality service and retain customer patronage
 Improved confidence in management by 10% evident in employee satisfaction survey
 Ensured full compliance with Open Door and Fair Treatment policies and developed a personal rule to have all employee relations issues, concerns and problems to be addressed, if not solved, within 48 hours.
 Designed, developed and implemented targeted training programs for all levels of employment.
 Won 98% of unemployment case
 Achieved 100% in Quality Evaluation and internal audit compliance every year
 Developed successful training matrixes to ensure adherence to company goals
 Responsible for Annual benefits rollout and monthly enrollment and billing audits till May 2005 where we outsourced all functions to Hewitt & associates
 Supervised company�s employee benefits program, notably its health insurance and pension plans, completed roll-out of outsourced benefits
 Actively removed $30,000 of unemployment compensation liability and reduced claims by 77%
 Created and monitored succession planning initiatives and collaborated with 10 Hyatt�s in immediate area to maintain talent
 Created detailed reports to Corporate and Regional vice presidents on HR strategies and action plans
 Proficient in PeopleSoft, Horizons, ADP, and vendor websites.
 Expert in presentations in PowerPoint and Excel

HOLIDAY INN SELECT ORLANDO AIRPORT, INTERCONTINENTAL HOTELS & RESORTS Orlando, FL
Director of Human Resources 1999 - 2002

 Decreased hotel turnover by 36.5% over a three year period saving the company $109,500
 Investigated and resolved employee grievances resulting in 0 law suits, harassment and unemployment cases
 Paved the way for the hotel�s accomplishment in being voted one of the �Top 100 companies for Working Women & Families� by Orlando Sentinel in 2001; a first in company�s history
 Recipient of �Least Worker�s Compensation Cases� Safety Award amongst 3000 hotels
 Won 98% of unemployment case
 Achieved 100% in Quality Evaluation and internal audit compliance every year
 Developed wage scale/matrixes in order to maintain competitiveness in local markets
 Provided vital assistance to UCF professors in creating HR program design for the HR Degree Program
 Guest speaker for Operations and Lodging class at University of Central Florida
 One of the six (6) featured speakers at the �Leadership Alumni Panel� at Stetson University for 250 prospective students and parents
 Supervised company�s employee benefits program, notably its health insurance and pension plans, completed roll-out of outsourced benefits
 Managed 27 worker�s compensation claims with zero lost-time injuries and ensured compliance with OSHA
 Saved 33% of budget incentives, making new incentive program more meaningful and dramatically increased employee output and enthusiasm
 Participated in Community Outreach Programs for Center of Independent Living, Children�s Miracle Network, united Way and MDA
 Ensured full compliance with Open Door and Fair Treatment policies and developed a personal rule to have all employee relations issues, concerns and problems to be addressed, if not solved, within 48 hours.
 Achieved training success using the �Best Practice� and Needs Assessments models for 180 employee, as well as other development programs, and drove the organization to be rated #1 out of 14 full-service hotels in Guest Service Satisfaction Survey

CLAY OVEN RESTAURANT Orlando, FL
Assistant Manager/Human Resources 1994 - 1999

 Assisted in raising restaurant�s reputation for customer service and quality cuisine
 Awarded 2 Golden Palm Awards in �95 and �96 and voted #1 in Orlando Sentinel�s Readers Choice in ethnic cuisine every year
 Maintained a turnover rate 68% below average industry rate
 Guest speaker for Operations and Lodging class at University of Central Florida
 Responsible for recruitment, training, worker�s compensation, payroll and financial closings

Education:
EDUCATION
GEORGE WASHINGTON UNIVERSITY Washington, DC
Masters Degree in Organizational Development 2002 - 2004
STETSON UNIVERSITY DELAND Deland, FL
Bachelor in Business Administration specializing in Human Resources 1994 - 1998

Affiliations:
SHRM

Skills:
KEY STRENGTHS

 Organizational Needs Assessment  Conflict Resolution and Change Management  Management Training and Employee Development
 Employee Productivity and Increased Satisfaction  Benefits and Compensation Alignment  Strategic Planning and Policy Development
 Corporate and Interpersonal Communication  Cross Functional Teams and Project Development  New Technologies Integration

Reference:

PROFESSIONAL REFERENCES

WENDY PARKER
Executive Director, Employee Relations and Compliance of Hyatt Corporate 312-780-5593

GAIL SMITH HOWARD
General Manager of Hyatt Regency Baltimore 410-605-2810

NIKKI OCCHINO
North East Area Training Director for Hyatt 617-694-4353

MITCH GOLDBERG
General Manager, Give Kids the World, previous General Manager of Holiday Inn Select 407-996-1114

KAROLE STRUE
Regional Director of Holiday Inn 407-815-6400

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