|
|
|
|
| Desired Industry: Customer Service/Technical Support |
SpiderID: 5028 |
| Desired Job Location: houston, Texas |
Date Posted: 1/20/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: TODAY |
| Desired Wage: |
|
|
U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Seeking a challenging and exciting position in a fast, goal oriented IT environment that will utilize existing skills, education and experience to achieve the organizations objectives
Experience:
Getronics, Houston, TX
Help Desk Analyst (Extended Support Team) (August 2005 -Present)
« Providing telephone/email support to over 25-30 users daily on multiple contracts.
« Providing support for user having problems connecting to the network from outside the office using vpn.
« Troubleshooting connectivity issues within and outside the office for both wired and wireless connections
« Troubleshooting Win XP, Office XP, Citrix, Novell issues.
« Use Active Directory, SAP, BES, Novell and JDE for account administration
« Network drives mapping and printer mapping.
« Troubleshooting Pc hardware and peripherals.
« Logged call data in the Ticketing system to ensure timely resolution.
Chase Bank Call Center, Houston, TX
Operation Support Analyst (August 2003-December 2003)
« Provided telephone/email support to over 35-40 users daily on helpdesk issues.
« Provided network and system access for bankers. Setup of temporary ID‘¦s and resetting passwords.
« Supported various applications such as Admin tool, equality, Mainframe. Applications (such as 3270 and Genesis), Microsoft office applications, Center Vu and perfomix by troubleshooting application problems/errors.
« Prepared daily performance/Flash reports to show overall call center performance.
« Monitored Real time service levels by monitoring queues, customer hold times and banker availability to ensure a positive customer experience
« Processed schedule segments in eWorkforce Support of Windows NT, 2000 and XP workstations.
« Logged call Data and Tickets in ODIE for call tracking/appropriate and timely resolution.
GETRONICS, Houston, TX
Help Desk Analyst (July 2002 ‘V August 2003) (Morgan Stanley Contract)
« Provided telephone support for Morgan Stanley and their clients for remote computing into the Morgan Stanley network. Securid administration that authenticate access into the Morgan Stanley network from any remote location.
« Supported Windows NT, 2000, ME, and XP home and professional versions for client‘¦s remote computing from remote locations.
« Mapped network drives. Installing and configuring connectivity applications Netscape, Norton antivirus, Microsoft office, exceeds adobe acrobat and other business unit applications). Realm testing to ensure all servers are up and running.
« Troubleshoot cable/DSL and dial up connections for VPN software such as IRAS, vsclient, and connection manager. Router configuration and support.
« Provided Support for users on wireless blackberry and rim devices.
« Logged call Data/tickets in Vantive or Falcon for call tracking and appropriate/timely resolution.
EQUILON (SHELL COMPANIES), Houston, TX
Oil and GAS scheduling (October 2001-June2002)
Forecasted and scheduled gasoline deliveries to shell and Texaco stations nationwide. Monitored client‘¦s tanks via satellite system to ensure balance in system and to avoid over storing and spillage. Reset pin numbers/unlocking cards to enable drivers logon to the system to enable them pull gas loads to ensure timely delivery. Monitored dealer accounts to ensure prompt payments. Processed orders from independent dealers not on the satellite system and explained the benefits of being on the satellite system.
GETRONICS, Houston, TX
Help Desk Analyst: (Nov 2000 ‘V June 2001)(Verizon Contract)
« Provided telephone support for Verizon clients using DSL and dialup connection to the Internet. Installed and Configured Ethernet cards, Modems and routers for clients to enable them connect using the software.
« Created user accounts and password reset and unlocking user accounts. Installed/Configured and troubleshooting the connectivity applications.
« Provided support for users on Macintosh. Installed Netscape and Internet explorer for clients. Configured/troubleshooting email issues. Identifying network outages and notifying appropriate groups for immediate resolution.
« Logged call data and tickets in vantive for call tracking/ appropriate and timely resolution.
MEMBERWORKS INC, Houston, TX
Customer Service Representative: (July2000-Oct2000)
Answered calls from client calling in to check status of their accounts and orders. Retention sales- introducing the new programs to client and getting them to keep old accounts active. Maintained and updates Membership accounts. Responded to billing inquiries and channeling calls to the appropriate department for prompt resolution.
Opened new member accounts.
ACCESS BANK PLC, 12B Post Office Road, Kano State, Nigeria.
Personal Banker (March 1999-June2000)
Opened new accounts using flex cube software.
Introduced and explained banking products to clients.
Processed loan applications and placed time deposits for clients.
Account resolution. Prepared monthly reports.
Verifying account status. Occasional tellering.
Ensured prompt and accurate resolution of client concerns.
Education:
Bachelors of Science, Banking and Finance, 1998. (University Of Calabar, Nigeria)
A+ Certification.(COMPTIA)
Skills:
Oral and Written communications, TCP/IP, FTP, Computer Networking, Windows (98/NT/2000/ XP), Microsoft Office suites, Internet Explorer, Fire fox, E-mail Setup, Workstation Setup, Peripheral Setup, PC & Laptop Repair & Troubleshooting, Norton Ghost, Net Install, Spy ware Removal, Real VNC, Remote Desktop, Net meeting, Dame ware, Citrix, Active Directory, SAP, PC & Laptop Netscape, Norton antivirus, Mainframe applications (3270, Touchpoint) Lotus Notes, Adobe Acrobat.
Reference:
VIVIAN UDOH
713-753-5435
UDUAK ARCHIBONG
281-565-4970
Candidate Contact Information:
| Name: nseabasi uffot |
|
| Street: |
Phone: 713-344-1358 |
| City: houston |
Fax: - |
| State: Texas |
|
| Zip: 77071 |
|
| Web Site: |
|
|
|
|
|
|