Manager, Quality, Lean/Six Sigma Champion/Master Resume

Desired Industry: Manufacturing	SpiderID: 4712
Desired Job Location: Atlanta, Georgia	Date Posted: 1/12/2006
Type of Position: Full-Time Permanent	Availability Date: Feb 1, 2006
Desired Wage:
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, 25-50%
Highest Degree Attained: Bachelors	Willing to Relocate: No

Objective:
In this competitive world where perceptions can make or break a business, it is a business imperative that the Quality of products and services provided exceed all of the expectations of the customer. This requires an experienced, rounded professional who can develop actionable data, create Teams focused on addressing the issues impacting the customer, and champion the continuous improvement projects that will improve and grow the business.

Review of my attached Resume will show that I have the background and experience to achieve the business goals desired through an integrated, analytical, data-driven, problem solving approach. Additionally, the results achieved in my career demonstrate a unique ability to form successful teams capable of applying lean and six-sigma techniques confidently resulting in robust and capable processes. In fact, a former Manager recently said:

�I am impressed with how your people support you. Your Team would walk through fire for you.�

I am writing you because I believe that my skills and experience can benefit you greatly in your desire to improve efficiencies, target savings, improve margins and market share, and delight your customers. My accomplishments include:
� Creation of collaborative interfaces between the customer and the company to develop actionable data resulting in exceptional improvements in customer metrics and satisfaction
� Strategic and tactical process development ongoing concurrently allowing for steady improvement while looking towards the future and creating an ideal environment for expansion and growth
� Proven ability to select high impact projects through utilization of analytical tools resulting in impressive savings while also impacting the business positively
� Successful management of multi-million dollar budgets and staffs of varying backgrounds and technology levels while expanding skill sets across the board
� Exceptional results at Team building and value stream analysis, recognition, and business results oriented implementations

The attached resume will further define my qualifications. I am available to discuss further how my skills will help the company and would like to set up an appointment at your earliest convenience to meet with you.

Sincerely,

Todd W. Parrish

Experience:
9/2003 � 1/2006 UNITED TECHNOLOGIES CORP., CARRIER TRANSICOLD

Manager of Quality and Continuous Improvement
Reported directly to the Plant Manager with responsibilities including Supplier and Manufacturing Quality and identification and facilitation of continuous improvement opportunities across multiple disciplines including design and support engineering, fabrication and paint, and after market and field service engineering; maintenance of and progress reporting relating to the Quality Management System; strategic planning and establishment of plant annual improvements goals.
� Established data collection methods for plant and customers resulting in accurate & actionable data allowing for targeted kaizen and Six Sigma projects to improve customer satisfaction; results included improved data collection methods, tooling modifications, supplied material presentation, packaging systems, receiving inspection processes, containment refinements, substantial scrap and rework reductions, and pull processes
� Created and managed divisional metrics and improvement targets enabling corporate and divisional monitoring against achievement objectives; efforts resulted in establishment of cross functional �Deep Dive� teams to analyze and address issues affecting First Year Failure and Defect on Arrival rates, Warranty costs, Internal First Pass Yield, and Supplier defect rates. Metrics improved across the board a minimum of 35% annually with internal savings of approximately $500,000.
� Implemented a qualification & certification process for the supply base that required collaboration between the Supply Chain Management, Engineering, Manufacturing and Quality Teams; established metrics review boards to monitor achievement against goals and develop action plans; built a collaborative environment between the division and the supply base by creating standard reporting systems and data sharing processes; supplier PPM reject rates improved 50% annually and supplier escapes to manufacturing dropped 85%; Qualified suppliers rose from 8 to 73 and certified suppliers increased from 0 to 32.
� Performed reliability analysis on warranty data determining high cost/high failure rate components and established a warranty recovery process with suppliers requiring root cause analysis, containment and corrective action implementation as well as recall programs where required; co-chaired Engineering Corrective Action Teams to address reliability issues; established warranty return analysis facilities and processes to define failure modes quickly; Warranty recovery increased from $200,000 in 2003 to $2.1 million in 2005; overall cost of poor quality decreased during this time from 5.8% to 4.1% on sales increasing by 30%.
� Established training and career development programs for direct reports as well as manufacturing and engineering groups
� Managed Quality Review Board for new and existing products utilizing various analyses and customer feedback to drive improvement in new and existing product; improvements resulted in manufacturing productivity improvements of 25% annually; increased customer satisfaction measured in terms of feedback and market segment growth from 46% to 52%.
� Achieved ISO 9001-2000 certification while implementing various QS 9000 processes and training programs.

1/1997 � 9/2003 STEWART & STEVENSON, TVSLP

2/2000� 9/2003 Director of Quality & Continuous Improvement
Reported directly to the President of TVSLP with responsibilities including management of the supply chain, manufacturing, and customer quality processes and achievement of improvement objectives; implementation and training plans associated with continuous improvement processes and maintenance of Quality Management System; charged with performing contract reviews and providing leadership guidance on compliance issues, metrics and expanded quality requirements; direct customer interface responsible for delivery and acceptance of all product.
� Developed collaborative engineering processes which integrated Design For Six Sigma and DFMEA; these processes expanded to include Manufacturing Engineering as an integral part including PFMEA generation; results were a measured savings of $250,000 per release and a cycle time improvement from 1.5 years to 4 months.
� Created and expanded an on line data collection process utilizing bar code scanning technology; implemented dashboards at key manufacturing stations and on Management computers providing early alert system; developed Quick Response Teams to address issues immediately; Per unit defects dropped over 90% from 37.5 to 1.4 as a result of these actions.
� Project Team Lead associated with implementation of Lean Principles into key business processes including inventory (reduced 75%), build cycle time (reduced 85%), on-site vehicle inventories (reduced 90%), and test and reliability test program management (reliability improvements of 25% annually). These Lean principles also resulted in a steady one-piece delivery flow to the customer and 100% pull processes throughout the manufacturing cycle as well as 100% on time delivery to contract requirements for 3�plus years.
� Championed, developed, deployed, and provided training process plans, schedules, and guide books for the Continuous Improvement process at TVS which integrated Six Sigma and Lean techniques.
� Expanded capabilities of calibration and non-destructive test laboratory to allow for analysis and definition of failure modes on supplied materials and used value stream mapping techniques to define a process for quick response that included the supply chain and how they were expected to respond; this eliminated over 90% of requirements for off-site testing resulting in ROI of $500,000.
� Developed a coordinated, metrics based Supplier Performance reporting and Continuous Improvement process resulting in a better than 95% improvement in supplier performance over 3 years.
� Managed successful project to increase Quality Management System accreditation from Mil-Q 9858, to ISO 9001-1994, to ISO 9000-2000, and finally to ISO/TS 16949 over two years.
� Established a �Visit the User� process bringing Manufacturing and Quality personnel to speak directly with the users of product to see and understand their issues resulting in increased customer satisfaction levels and identifying improvement opportunities.
� Key member of team establishing new manufacturing product line and processes that successfully began production and maintained 6 sigma quality levels; key member of team establishing fabrication facilities and processes which maintained 5 sigma quality levels.
� Appointed member of project Team making formal proposals to the US Army resulting in award of a $5 Billion, 5 year contract in 2003.

Education:
University of Houston Georgia Institute of Technology
Houston, Texas Atlanta, Georgia
Masters in Business BS, Aerospace Engineering
12 hours required to complete curriculum December, 1992
GPA: 3.6/4.0 GPA: 3.1/4.0

Affiliations:
Member: American Society of Quality, Society of Manufacturing Engineers, Society of Automotive Engineers, Association of United States Army, National Defense Industrial Association
Certificates: Six Sigma Black Belt from Air Academy Associates, Geometric Dimensioning and Tolerancing, Program Management, Property Management

Skills:
COMPUTER SKILLS:
Minitab, Microsoft Excel, PowerPoint, Access, Word, CADKEY V7, AutoCAD, CAE/CAD, Fortran, MATLAB, SPCExcel, DOE Kiss, MAPICS

Reference:
NAME TITLE FIRM
Robert Pedro Director of Corporate Quality UTC, CTD
T. Michael Andrews Corporate VP Stewart & Stevenson
LTC Susan Grubb Commander DCMA, District West
Regis Luther VP, Engineering Stewart & Stevenson, TVSLP
James Pantano VP, Program Management Stewart & Stevenson, TVSLP

Candidate Contact Information:

Name: Todd Parrish
Street:	Phone: 404-551-2816
City: Decatur	Fax: -
State: Georgia
Zip: 30030
Web Site: