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| Desired Industry: Healthcare |
SpiderID: 4706 |
| Desired Job Location: Minneapolis, Minnesota |
Date Posted: 1/11/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: |
| Desired Wage: |
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U.S. Work Authorization: |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: |
Willing to Relocate: |
Objective:
My career objective is to work as part of a thriving sales, or operations, team in a project management role. While my background is healthcare, I believe my management skills would translate into a number of industries.
Experience:
2002 - 2005 Definity Health(UHG) St. Louis Park, MN
Third-party administrator pioneering consumer driven health plans.
Implementation Project Manager- Responsible for initiating and facilitating the complete implementation process for new clients and improving processes for the implementation and administration of existing clients. Identify and capture details of plan design and operational requirements to disseminate to key stakeholders. Facilitate ongoing meetings involving key client, broker, and vendor contacts. Utilize project management skills to ensure client requirements and deadlines are met, set realistic goals, manage expectations, and prioritize needs for all parties. Participate in various member recruitment activities. Assist clients in understanding HSA and HRA functionality and operational requirements. Aid in the creation, fine-tuning, and distribution of communication materials. Work with national accounts with employee base over 5000 employees, including state and federal government agencies and Fortune 500 companies.
2000-2002 Express Scripts Tempe, AZ
Pharmacy benefit management company delivering prescription benefits to national clients.
Implementation Project Manager- Initial and primary contact for new clients, assisting Sales in obtaining and retaining client contracts. Assisted call center supervisors in the training of client specific information to customer service reps. Facilitated ongoing client meetings to ensure timelines and requirements met. Identified, captured, and disseminated necessary information in order to ensure a smooth transition for the clients and their employees. Varied client base including national employer and managed care accounts. Primary client contacts consisted of VP’s, HR directors, consultants/brokers, and IT professionals.
1995-2000 United Behavioral Health (UHG) Minnetonka, MN
Division of UHG specializing in mental health and substance abuse benefit administration.
1996-2000 Operations Administrator- Provided oversight, direction, and operational support to Regional Office Managers in St. Louis, Coral Gables, Atlanta, and Minneapolis. Conducted interviews, staff hiring, and training of office managers and customer service reps. Setup phone queues and skill sets to monitor individual and site performance. Created training materials for regional trainers to utilize for new hire orientation. Participated in cross-functional process improvement projects with key stakeholders. Acted as corporate liaison for regional staff including office managers, operations directors, QA managers, medical directors, and provider relations staff. Assisted with regional office modifications such as build outs and expansions, phone system installations, software updates and training, and staff restructuring. Assisted with the implementation of workflows needed to comply with various state and federal mandates.
1995-1996 Office Manager- Supervised front office support staff and temporary employees. Responsible for interviewing, hiring, and training of support staff. Assisted clinic director with budget analysis and performance reporting. Provided A/R and A/P support. Promoted to Operations Administrator in August 1996.
Education:
Univ of WI-LaCrosse LaCrosse, WI
North Central Technical Institute Wausau, WI
Medford High School Medford, WI
Skills:
Seventeen years experience in health care concentrating on project management, sales support, client relations, and administrative supervision. Enjoy working in a fast paced, dynamic environment, achieving desired results. A detail-oriented professional with a proven track record in account implementation, and multi-function coordination, delivering performance objectives and exceptional account management.
Additional Information:
1994-1995 Golden Valley Psychotherapists Golden Valley, MN
1993-1994 Associated Clinic of Psychology Minneapolis, MN
1988-1993 Loring Family Clinic Minneapolis, MN
Office Manager- Full charge bookkeeping through general ledger. Extensive experience in management level positions with HR accountabilities. Experience creating ad hoc reports to support varying client needs. Experience conducting interviews with French speaking applicants.
Reference:
Available upon request.
Candidate Contact Information:
| Name: Tamara Scott |
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| Street: - |
Phone: 612-209-6769 |
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Fax: - |
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