Call center supervisor Resume

Desired Industry: Customer Service/Technical Support	SpiderID: 4608
Desired Job Location: Philadelphia, Pennsylvania	Date Posted: 1/4/2006
Type of Position: Full-Time Permanent	Availability Date: now
Desired Wage: $34,000+
	U.S. Work Authorization: Yes
Job Level: Experienced with over 2 years experience	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: High School/Equivalent	Willing to Relocate: No

Objective:

To Whom It May Concern,

I am writing to you in reference to the above position.
My last job was with ADT Security (Australia) in the Regional Dispatch Centre (RDC). As an employee of ADT, I have demonstrated that I am a hard worker, competent, target driven and have an extensive knowledge of the service department and dispatch procedures.

I first started in commercial collections with ADT in August 2001. In 2002, I was made 2IC of the Commercial Collections department and held the position until I came to service in Jan 2004. I had 8 other people in my team that I looked after delegating work to, fielding any direct questions team members may have, holding meetings to inform staff on any changes and processes recruiting / hiring employees etc.

I feel working in the RDC has now assisted in having the ability to deal with customers more effectively through having an understanding of more departments within the company.

I feel I have gained knowledge of the business and it�s customers & have acquired an understanding of products, customer service & different procedures within many departments.

Essentially I�m looking for either a 2IC position or Team Leader / Manager position.

If you need any further information, please don�t hesitate to contact me. Please find attached my resume.

Yours sincerely,

Eliot Coleman.

Candidate Contact Information:

Name: Eliot Coleman
Street:	Phone: 610-622-5072
City: Lansdowne	Fax: -
State: Pennsylvania
Zip: 19050
Web Site: