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| Desired Industry: Banking/Mortgage |
SpiderID: 4596 |
| Desired Job Location: Washington, District of Columbia |
Date Posted: 1/3/2006 |
| Type of Position: Full-Time Permanent |
Availability Date: January 2006 |
| Desired Wage: $40,000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: High School/Equivalent |
Willing to Relocate: Yes |
Objective:
A management position that requires excellent interpersonal, organizational, and supervisory skills.
Would welcome assignments in operations, retail sales/marketing, customer service, human resources, or related areas.
Experience:
Eighteen years combined experience in personnel management, recruiting, sales, training, and customer service.
Proven ability to effectively work in and communicate within a culturally diverse environment.
Adaptable in adjusting and responding to stressful situations or task changes.
Strength in problem solving and conflict resolution.
Special talent for motivating, training, and enhancing team work environment.
“Decreased Internal and external theft by 15%” by monitoring, supervising and training personnel.
Education:
Business Management, San Diego Community College, San Diego, CA. 1995.
Certificate in Sales / Management, San Diego Job Corps Center, San Diego, CA.1993.
Skills:
Management:
• Supervised, trained, and evaluated the performance of personnel in the areas of training, scheduling, orienting, assigning, and
procedures and requirements.
. Created and submitted monthly and annual reports utilizing MS Word and Excel.
. Managed customer service operations by coaching tellers, cashiers, and customer account representatives.
. Scheduled and maintained calendar of events, long – and short – range training plan and work assignment.
. Managed, organized and presented job information and service briefs to groups of 2 to 500 personnel.
Marketing and Public Relations:
• Conducted informational briefs on services and programs availability.
• Posted flyers, drafted and sent correspondence announcing upcoming events, i.e. jobs openings, informational briefs, and
workshops.
• Maintained liaison with Management and subordinates to ensure that up- to- date information was available for personnel.
Customer Service:
• Greeted, directed, and provided customers with information regarding services, product availability, and cost. •
• Resolved customer complaints in a professional manner, while ensuring that the customer’s needs and concerns were being met.
• Maintained an excellent rapport with other department and outside sources to maintain organizational and community support
for services offered.
• Conducted follow-up telephone calls to customers to ensure that their needs were met and provided them with information on
new products and available services.
Additional Information:
Limited Inc. Bethesda, Maryland
Co – Manager September 2005 - present
Staffpro Special Event Security San Diego, California
Scheduling Manager/ Groups coordinator 2004 - 2005
The Moneytree Incorporated San Diego, California
Assistant Branch Manager 1999 - 2004
Reference:
REFERENCES
PROFESSIONAL:
Shola M. Bello, Branch Manager
Limited Brands
Democracy Blvd.
Bethesda, MD.
(240)498-3920
Jeffery Carbaugh, Branch Manager
Staff Pro
505 West Harbor drive
San Diego, CA. 92121
(619)294 -3990 Ext. # 106
Ngina Anderson, Branch Manager
The Moneytree Inc.
2615 East Tropicana Avenue
Las Vegas, NV. 89121
(702) 898-3300
PERSONAL:
Mary Mikiel
5465 Bay view Heights Place #7
San Diego, CA. 92105
(619)527-0544
Jose Cruz
1626g Sweetwater RD. Ste. #111
National City, CA. 91950
(707)803-1000
Candidate Contact Information:
| Name: Joyce Edewor |
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| Street: - |
Phone: 301-604-0828 |
| City: Laurel |
Fax: - |
| State: - |
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| Zip: - |
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| Web Site: |
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