Administrative Asst/Manager Resume

Desired Industry: Business/Management	SpiderID: 459
Desired Job Location: Orlando, Florida	Date Posted: 1/10/2004
Type of Position: Full-Time Permanent	Availability Date: 01/15/04
Desired Wage: 21,000
	U.S. Work Authorization: Yes
Job Level: Management (Manager, Director)	Willing to Travel: Yes, Less Than 25%
Highest Degree Attained: Other	Willing to Relocate: No

Objective:
To obtain a challenging position within a professional environment that will utilize and enhance my skills and provide an opportunity for growth and career advancement.

Experience:
Name: Donna Roth
Email: Britneym813@cfl.rr.com
Phone: 407-353-2008
Additional Number: 407-207-1139
Home Location: US-FL-Orlando-32825 (Citizen)

EXPERIENCE
Admin & Clerical (22 Years, 10 Months experience)
Receptionist or Telephone Operator, Clerical or Data Entry, Office Assistant, Administrative Assistant, Office Manager
Customer Service (22 Years, 10 Months experience)
Customer Service Representative, Customer Service Manager, Help Desk Representative
Healthcare (15 Years, 10 Months experience)
Dental Front Office, Medical Receptionist, Medical Secretary, Medical Billing Clerk, Admitting Clerk, Medical Unit Secretary
Management (15 Years, 10 Months experience)

Retail - Grocery (4 Years, 10 Months experience)
Retail Store Manager, Other (Retail/Grocery)
INTERESTS & OBJECTIVE
Administrative/Receptionist Position
Objective: To obtain a challenging position within a professional environment that will utilize and enhance my skills and provide an opportunity for growth and career advancement.

Target Job: Desired Status: Full Time
Site Location: Orlando, Florida
Salary: Negotiable
Career Level: Management (Mgr/Administrative Duties)

Category: Manager/Administrative position
Retail/Medical/Office

Description of My Ideal Job:
My ideal job would challenge my leadership, communication and creative skills and would allow its employees to reach their full potential and have an open door management policy.

Summary of Experience
For the past twenty-two years I have been in the management field. I was a Practice Manager for a Multi Physician Practice that had three locations in and around Florida. I also Managed a Restaurant in Orlando. I interview and hire all staff and I was responsible for their orientation and ongoing training. I was responsible for the standards of performance of the staff and the evaluation of all staff functions. I handled all difficult situations with customer complaints and functioned as the team leader. I was responsible for all out going correspondence and date entry in the computer. I was responsible for customer relationship development, inventory, purchasing, payroll, advertising, quality control, health & safety standards maintained, accounts receivable & payable. Maintained a strong vision for the company.
WORK HISTORY
12/1999- 09/2003 Sporty's Bar & Grill Orlando
Manager
I oversaw all sales and business development functions. Provided cross-functional team training & coaching. Secured customer loyalty. Inputting staff payroll, scheduling, purchasing, and inventory, advertising. I was responsible for all dealings with food and beverage venders. I was responsible for all training on the computers and for all pricing of items. I help implement and develop the menu. I was responsible for handling all difficult situations. I did all office work including spreadsheets & all correspondence that had to be typed up. I was very tenacious in building new business.

08/10/1988- 12/1/1999 Orlando Regional Health Affiliates Orlando, Fl
Practice Manager
Manager of a Multi Physician Practice I was responsible for 3 separate locations in and around Central Florida. My responsibilities included staffing of all locations and for training of all staff and for the standards of performance of the staff. Assisted the office staff as needed to ensure efficient patient flow as well as the smooth running of the practice. I handled all customer complaints or questions. I was responsible for payroll & posting of physician charges. I made daily reports of monies collected and was responsible for preparing the daily deposits. I was responsible for all office work including spreadsheets and correspondence coming in or going out. I used my knowledge of CPT & ICD Codes as well as Medic, Medical Manager and various Microsoft office programs. I negotiated all insurance contracts and physician fees. Coordinated the continuing medical education of staff & physicians. I developed and monitored the budget including preparing monthly reports, and reviewed end of the day reports for accuracy and audit. I approved all invoices as well as ordering of all supplies within the guidelines of the established budget. I was responsible for all dealings with venders.

2/1981- 8/1988 O'Neil, Lee & West, Inc Insurance Orlando, Fl
Personal Lines Underwriter & Claims Coordinator

I was responsible for the underwriting of personal line insurance policies with several multi-line insurance companies, and was responsible for giving quotes for both Automobile & Homeowner polices as well as inputting them into the system. I was responsible for all correspondence, answering the phone, filling and data entry. I had authority to pay out insurance claims for auto and homeowners within my guidelines, and worked very closely with the agents, other insurance companies and independent claims adjusters to insure the client was properly taken care of.

Other jobs: Included retail sales working for Dillard�s Department store during the Christmas Holiday.

Skills:
Excel
Multiline Telephone System
Medic Systems
Microsoft Office
Medical Manager
Digital Dining Software

Additional information upon request.

References available upon request.

Education:
Southern College
Degree in Business Management

Skills:
Skills:
Excel
Multiline Telephone System
Medic Systems
Microsoft Office
Medical Manager
Digital Dining Software

Reference:
Upon Request

Candidate Contact Information:

Name: Donna Roth
Street: -	Phone: -
City: -	Fax: -
State: -
Zip: -
Web Site: