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| Desired Industry: Banking/Mortgage |
SpiderID: 4557 |
| Desired Job Location: Columbus, Ohio |
Date Posted: 12/29/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/01/2005 |
| Desired Wage: 40000 |
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U.S. Work Authorization: Yes |
| Job Level: Experienced with over 2 years experience |
Willing to Travel: Yes, Less Than 25% |
| Highest Degree Attained: MBA |
Willing to Relocate: No |
Objective:
Innovative, bottom-line focused and "take charge" professional with
extremely diverse career highlighted by account management and client
services positions in financial services and support arenas.
Extremely analytical known for discovering and implementing
solutions in mission-critical situations resulting in multiple
successful endeavors. Adaptable and resourceful, with ability to
balance multiple priorities, manage change, and effectively deal with
the most challenging situations. Proven ability to surpass corporate
and client objectives. Articulate communicator and relationship
builder with strong interpersonal skills and ability to elicit
outstanding performance from diverse groups resulting in win-win
scenarios. Proficient with Microsoft Windows, Office, and Internet.
MBA graduate, Ohio Dominican University; Bachelor of Science in
Telecommunications, Ohio University.
Experience:
CASS INFORMATION SYSTEMS * Columbus, Ohio
January 2005 to June 2005
Provider of payment and information services for financial, accounts
payable, logistics, utility, and telecom needs; sales eclipse $65
million with operations supported by 700 employees in 3 locations.
www.cassinfo.com
Account Manager * Utility Payments
Administered approximately 25 major accounts comprising medium-sized
corporations with large volumes of utility payments; notable names
included Chiquita, GE Internet Services. FFE Transportation, Casual
Male, Cres Management, Philips Services Corporation, and several
school districts across US and Canada. Role functions included
existing client general account maintenance as well as new account
implementation; simultaneously conducted facility tours for clients.
* After assuming role, significantly improved satisfaction of
clients via prompt responses to inquiries and swift resolution of
issues; example includes solution to antivirus blocking ability for
zip files to be received.
* Within 5 months of tenure, improved ability to research late fees
assessed by utility companies via development of Excel spreadsheet,
resulting in savings of tens of thousands of dollars; on own
initiative, designed solution (also able to be utilized throughout
entire organization) reducing need to communicate extensively with
utility provider to secure reversals of unwarranted late fees.
* Eliminated expenses incurred by company and client on additional
file transmissions; amidst client consistently receiving data with
errant information, avoided costly build process via suggestion and
implementation of operational process ensuring data presence on
future files.
FIRST DATA CORPORATION
Westerville, Ohio October 1992 to August 2004
Provider of electronic commerce and payment services solutions
worldwide; services include wireless payments, credit card
processing, merchant payments, official checks, and money transfers.
Total revenue exceeds $10 billion. Notable client brokers and
financial institutions served include Merrill Lynch, UBS PaineWebber,
Prudential Sercurites, Raymond James, Wells Fargo, Morgan Stanley,
First Knox, Delaware County, Richland County, Park National
Fairfield National, CheckFree, Indy Mac, Bank One and Bureau of
Workers' Compensation. Part of Banc One Financial Card Services.
www.firstdata.com
Client Services Representative/VIP Desk Representative/Chargeback
Representative
Operated throughout several areas and supported several managers as
response to consistent business atmosphere changes; originally
brought in by Bank One (1992 - 1996), sent to Banc One Financial Card
Services (1996 - 1999) and proceeded to First Data subsequent to sale
of entire company (1999 - 2004). Positions, in most recent to former,
dedicated to service in Integrated Payment Services, Transaction
Processing Services, Client Operations, Broker Client Services,
Cardholder Dispute Resolution, and Credit Card Call Center;
consistently built and refined knowledge of banking arena and assumed
additional and demanding responsibilities.
Education:
OHIO DOMINICAN UNIVERSITY * Columbus, Ohio
Masters in Business Administration, 2005 GPA 3.6
OHIO UNIVERSITY * Athens, Ohio
Bachelor of Science in Telecommunications, 1986
Affiliations:
TOASTMASTERS INTERNATIONAL
Sergeant At Arms (1989 - 1992)
Skills:
* Client Management
* Quality Control
* Project Management
* Needs Assessment
* Disaster Recovery
* Expense Control
* Bank Reconciliations
* Technical Training
* Staff Training & Development
* Customer Technical Support
* Budgeting & Expense Reports
* Strategic Planning & Initiatives
* Public Relations/Media Relations
* Management Information Systems
* Policy/Procedure Development
* REG Z Credit/REG E Debit/Check Laws
* Client Needs Analysis
* Inventory Management
* Auditing/Cost Review
* Productivity Improvement
* Program Development
Additional Information:
STEVE DAVIS454 Prairie Run Drive
Sunbury, Ohio 43074 * Home: 740.965.8246
E-Mail: sdavis68@columbus.rr.com
Dear Selection Committee:
With an accomplished career defined by practical success in customer
service and support roles, I anticipate making long lasting and
significant contributions in Account Management and/or Client
Services to the company with which I affiliate. I submit the attached
profile confident that my qualifications, when merged with your
corporate visions, will further your company's overall business
agendas.
Most recently as an Accounts Manager with the Utility Payments
sector of Cass Business Systems (provider of payment and information
services for financial, accounts payable, logistics, utility, and
telecom needs), I provided expertise administering vast amounts of
utility payments for 25 medium-sized corporations. My previous career
history includes a 12-year tenure with First Data Corporation
(provider of electronic commerce and payment services solutions
worldwide) in several roles including Client Services Representative,
VIP Desk Representative, and Chargeback Representative.
My contributions throughout my career have led to multiple
successful endeavors which foreshadow the positive impact I can have
on your organization. Please consider the following:
* After assuming role, significantly improved satisfaction of
clients via prompt responses to inquiries and swift resolution of
issues; example includes solution to antivirus blocking ability for
zip files to be received. Cass Business Systems
* Within 5 months of tenure, improved ability to research late fees
assessed by utility companies via development of Excel spreadsheet,
resulting in savings of tens of thousands of dollars; on own
initiative, designed solution (also able to be utilized throughout
entire organization) reducing need to communicate extensively with
utility provider to secure reversals of unwarranted late fees. Cass
Business Systems
* Demonstrating excellent communications, diversity, flexibility and
company/industry knowledge, trained clients on use of company web
site, mentored incoming representatives, and quickly became
productive subsequent to reassignments to several departments as
needs changed; proving perseverance, also survived multiple rounds of
downsizing and management changes. First Data Corporation
I am extremely confident that my skills will produce the outcomes
your firm desires. As the enclosed résumé simply summarizes my career
history and capabilities, there is considerably more to relate in
regards to my success in generating timely strategies that will meet
and exceed your objectives. I look forward to meeting with you
personally as the first step toward a mutually beneficial beginning,
should my qualifications prompt the next step in your recruiting
efforts.
Sincerely,
Steve Davis
Candidate Contact Information:
| Name: Steve Davis |
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| Street: |
Phone: 740-965-8246 |
| City: Sunbury |
Fax: - |
| State: Ohio |
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| Zip: 43074 |
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| Web Site: |
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