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Operations; Distribution; Sales Management Resume
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| Desired Industry: Management |
SpiderID: 4545 |
| Desired Job Location: Cleveland, Ohio |
Date Posted: 12/28/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: Two Weeks from Hire |
| Desired Wage: $75K base |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No Preference |
Objective:
Seeking Position:
Highly efficient operations manager with extensive experience in administrative and customer support, logistics/distribution operations, process optimization, inventory management, resource planning, sales and marketing management, account management, client relations, team leadership and project lifecycle management. Results-driven high-achiever, consistently producing operational and logistical solutions that contribute to revenue growth, improve efficiencies and increase service levels. Persuasive communicator and skillful negotiator with unwavering focus on objectives and an uncompromising commitment to customer satisfaction. Advanced leadership skills with success in managing groups to achieve goals and working with senior management to bridge the gap between business objectives and operational capabilities.
Experience:
PROFESSIONAL EXPERIENCE
WETHERILL REBUILDERS SUPPLY Warrensville Heights, OH, 2004 to Present
Regional Distribution Center Manager
Oversee all aspects of distribution center operations for major automotive part distribution company to drive company goals and performance objectives. Coordinate closely with internal departments and senior management regarding process improvement, sales, and ongoing operational issues. Conduct purchase and sales negotiations with vendors and customer base, and maintain customer contact and sales through implementation of sales and informative marketing tools. Formulate and implement company-wide procedures including computer-based counting, training programs, delivery routing systems, and incentive programs to increase product-line specific sales levels.
Fulfill diverse range of administrative, financial and HR functions, including bookkeeping, marketing, and training/coaching. Perform all purchasing/stock transfers and supplier negotiations, hold accountability for collection and compilation of reports, and represent company in business-related litigations as required. Provide comprehensive training to employees at all levels in all facets of customer fulfillment, inside sales, material handling, facility operations, administration and accounts.
* Successfully achieved turnaround of declining operation within eight months of hire; achieved positive results within 45 days of entry.
* Improved picking and shipping performance metrics by reorganizing warehouse and shipping area; implemented system to reduce shipping errors from 35 per to less than 2 per week.
* Increased 2004 gross sales from 8% to +24% year-end sales growth average over 2003; achieved record in excess of $2.1 million with 2% increase in profit margin.
* Increased inventory turn ratio from 1.90 to 2.76 through inventory reduction.
* Decreased excessive overtime through implementation of staggered work schedule.
THE WHITMER COMPANY Cleveland, OH, 2001-2004
Director of Sales and Marketing
Handled development and implementation of strategic sales and marketing plans for commercial/institutional swimming pool company, with responsibility for attainment of corporate sales goals and performance objectives. Developed and managed budgets and product pricing matrix, supported sales and marketing functions of other profit center divisions, and oversaw marketing functions, including product catalogs, promotional materials, seminars and e-commerce.
Coordinated with clients, service staff, and contractors to ensure successful fulfillment of all sales projects, while conducting on-site sales visits with accounts for bids, conflict resolution, and sales development. Researched and negotiated products with vendors, purchased supplies, attended trade shows, and developed seminars.
* Increased gross sales of two profit centers by average of over 20% (commercial accounts) and 54% (dealer accounts) per year.
* Achieved over 70% close rate on municipal and institutional pool product and construction bids ranging from $40,000 - $300,000.
* Designed new company Website in conjunction with design firm, increased hits by 85%.
ELECTRONIC DISPLAYS, INC. Addison, IL, 1989 1992, 1999 2000
National Sales Manger/Sales Coordinator
Oversaw sales project management with input throughout entire lifecycle, with responsibility for maximizing sales in accordance with company performance objectives. Coordinated with buyers, purchasers, engineer design teams, in-house design teams, and installation teams throughout sales process. Exhibited and promoted product sales at trade shows, in addition to handling sales forecasting, project budget management, and creation of sales/marketing materials.
* Increased gross sales by over 28% in 2000 through direct B2B sales, increased trade show participation, innovative Website design and improved CRM.
* Conceptualized, initiated and assisted with design of two product lines that accounted for 38% of yearly gross sales amounting to over $3 million.
DESIGN AUTOMOTIVE GROUP, INC. Lincolnshire, IL, 1992 1999
Vice President Marketing/Sales Coordinator
Directed sales and marketing functions for manufacturer of after-market automotive parts, including supervision of inside sales and eight sales representative groups, while coordinating directly with wholesale distribution accounts and dealers, and executive management; developed and interfaced with private label accounts, represented company at trade shows on national and local levels, and interfaced with manufacturing and shipping departments to ensure timely shipment of orders. Supervised and managed inside sales and sales representative groups, liaised between sales representatives and accounts personnel, and planned sales direction with executive management.
* Created and implemented peace-of-mind warranty program that generated approximately $30,000 per year.
* Succeeded in increasing annual sales by up to 63%.
Additional Career Experience Upon Request.
Education:
EDUCATIONAL BACKGROUND
BBA in Marketing/Business Administration, University of Iowa, Iowa City, IA
Liberal Arts Coursework, University of Illinois, Chicago, IL
Sandler Sales Institute
Red Cross Training Instructor
Licensed Aquatic Facility Operator (A.F.O.)
National Burglar and Fire Alarm, Tech 1
Skills:
CORE COMPETENCIES
Process Improvement; Human Resources; Marketing Publications, Flyers, Internet.
Sales Strategies; Project Management;
P&L Management; Forecasting; Metrics;
Supervision; Satellite Distribution Management.
Mentoring and Coaching
Reference:
Upon Request.
Candidate Contact Information:
| Name: Cliff Miller |
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| Street: - |
Phone: 216-362-8322 |
| City: Brook Park |
Fax: - |
| State: Ohio |
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| Zip: 44142 |
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| Web Site: |
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