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| Desired Industry: Human Resources |
SpiderID: 4530 |
| Desired Job Location: atlanta, Georgia |
Date Posted: 12/27/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 01/04/2005 |
| Desired Wage: 83,000.00 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Masters |
Willing to Relocate: Undecided |
Objective:
SENIOR ORGANIZATIONAL MANAGEMENT EXECUTIVE
Cross-Functional Experience & Cross-Industry Expertise
Highly qualified Executive Director offering more than 20 years of operational experience. Effective leader, and results-focused, and proven ability to turn around operational state governments. Talent for proactively identifying and resolving problems – reversing long lines, customer complaints, automating Q-matic system statewide, establishing a new state government department, and helping state government run more effectively. Built programs within the department such as a strategic plan, ADA plan, and workforce development plan. Created an organizational development training called GOALS with Internet software.
Experience:
PROFESSIONAL EXPERIENCE
Director of Education and Organizational Development-Georgia
Department of Motor Vehicle Safety-HR Division
Key Job Responsibilities and accomplishments:
• Responsible for planning, directing, implementing, coordinating, and evaluating any and all training programs to ensure optimal and effective attainment of DMVS goals, policies and procedures.
• Implement the DMVS management and leadership developmental programs, including GOALS, customer service, employee selection, performance appraisals, and basic management and leadership training. Participates in curriculum development and piloting of developmental training. Lead the development and production of a suite of hands-on activities tailored to the needs of human resource.
• Plan and develop distance learning and online workshops.
• Ability to multi-task and be creative.
• Ability to manage and allocate resources at or below budget.
• Plan and develop a APA/EAP Plan, Workforce Development Plan, DMVS Succession Plan/Business Plan, Performance Management, updated an EEO Plan.
• Monitors the Education & Organizational Development Unit’s budget. Monitors purchasing of materials, and employee travel.
Director of Education and Organizational Development-Georgia
Department of Motor Vehicle Safety-Operations Division
Key Job Responsibilities and accomplishments:
• Managed, planned, and directed the analysis and development of the Department’s Education and Organizational section by the administration of 20 full-time staff members in all areas including DMVS statewide program development, operations, and budget. Articulates policies/plans to the Commissioner, Chief Operating Officer, and other senior department staff, Georgia Association of Tax Commissioners (GATO) Educational Board and the public. Guides the Operations Division in Educational and customer service matters and provides direct technical assistance in all aspects of Education and Organizational Development.
• Established the values and mission of the Education and Organizational Development unit and contributed to the values and mission of the new department. In addition, has established the values and mission of the Department’s Drivers Education Compliance Unit.
• Developed a Customer Service lead for the Operations Division. Installed and trained all 54 Driver License Customer Service Centers in Q-Matic and customer
service and managed the ongoing Q-Matic program.
• Planned and developed three major Customer Service Centers for the State of Georgia. These Customer Service Centers were developed following a totally new vision for managing the customer experience.
• Actively participated in all Operations Division and Department strategic
Planning.
• Built an Education and Organizational Unit from scratch.
• Designed the curriculum to be taught, selected a full-time staff of 20, trained the staff, and supervised their activities and development. Developed and delivered monthly, quarterly and annual GRATIS technical and Motor Vehicle business training. Supervised educational programs including but are not limited to: technical training, business training, customer service, teamwork, leadership, self-development and continuous learning and performance management.
These educational programs involved both motor vehicle employees and
agents across the entire state and 159 counties, as well as Driver Services personnel across the state at 87 locations including Conyers. The entire student workload exceeds 2,300 employees and agents. Developed, organized, and delivered annual, new employee and recurring training. Program delivery is available by both traditional classroom as well as distance learning – through the Internet, video, and CD.
• Education and Organizational Development individuals trained in; 2002 4,789, 2003 3,673, 2004 7,642, 2005 5,372.
• Developed and monitored the Education & Organizational Development Unit’s budget. Monitored purchasing of materials, employee travel, and other Unit costs.
• Coordinated and developed the Operation’s participation in four major tax commissioner conferences per year. Presented workshops at these conferences.
• Interacted with local school systems to inform them of changes in the Driver’s Education laws and regulations, as well as private Driver’s Education providers. As administrator of the Department’s Driver’s Education Program, works with 716 separate sites, 375 instructors and 375 vehicles.
• Administrator of the Driver’s Education Unit in Operations which maintained close contact with school systems and private training facilities to keep them updated on current laws and regulations.
• Selected and trained a professional staff of 20 full time trainers. They provide training statewide as well as present workshops at state and regional meetings.
Developed the team into a strong, cohesive unit that is recognized for its professionalism and dedication. Regularly reviews all aspects of the educational programs with the staff to ensure that students received exceptional training.
• Directed staff and teams assigned to special Operations projects (i.e. Q-matic)
• Directed and managed human resources and employee relation functions for Operations Unit in Education & Organizational Development.
• Proven ability to create organizational programs and lead a team of individuals in implementing these programs.
Accomplishments
• Recognized for knowledge and leadership by the American Association of Motor Vehicles by being selected Chair of the Customer Service Committee.
• 2003: Region II American Motor Vehicle Association Program Chair
• 2001/2004: Region II American Motor Vehicle Association Customer Service Chair
• 2003/2005: Vice Chair for American Motor Vehicle Association Customer Service Committee
• 2000/2001: Work group for American Motor Vehicle Association Education Committee
• 2002 to present American Motor Vehicle Association Education Committee
• 1997: Employee of the Season district committee, Virginia Department of Motor Vehicle
• 1994/1995: District skills trainer
Distance Education and Marketing
• Earned Bachelor’s and Master’s degree through distance education and accelerated method. Virginia Intermont College, Bristol, VA. (B.A.)
Tusculum College, Greenville, TN (M.A.)
• Served as class representative to officials on main campus.
• Distributed schedules, catalogs, and information on new classes.
• Collected and mailed course/instructor evaluation material.
• Spoke with students interested in Virginia Intermont and Tusculum programs.
• Appeared before civic groups, driver education instructors, and automobile dealers to inform them of DMV laws and regulations.
Education:
Earned Bachelor’s and Master’s degree through distance education and accelerated method. Virginia Intermont College, Bristol, VA. (B.A.)
Tusculum College, Greenville, TN (M.A.)
• Served as class representative to officials on main campus.
• Distributed schedules, catalogs, and information on new classes.
• Collected and mailed course/instructor evaluation material.
• Spoke with students interested in Virginia Intermont and Tusculum programs.
Affiliations:
Accomplishments
• Recognized for knowledge and leadership by the American Association of Motor Vehicles by being selected Chair of the Customer Service Committee.
• 2003: Region II American Motor Vehicle Association Program Chair
• 2001/2004: Region II American Motor Vehicle Association Customer Servic
• Appeared before civic groups, driver education instructors, and automobile dealers to inform them of DMV laws and regulations.
Reference:
Upon request.
Candidate Contact Information:
This candidate has chosen not to make contact information available on this page.
Click "Contact Candidate" to send this candidate a response. |
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