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Call Center/Help Desk Resume
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| Desired Industry: Customer Service/Technical Support |
SpiderID: 4476 |
| Desired Job Location: chicago, Illinois |
Date Posted: 12/17/2005 |
| Type of Position: Part-Time Permanent |
Availability Date: 12-19-2005 |
| Desired Wage: |
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U.S. Work Authorization: Yes |
| Job Level: New Grad/Entry Level |
Willing to Travel: No |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
To obtain a PT/FT CALL CENTER/HELP DESK position in which I would be able to utilize my skills and build my experience in the industry.
Experience:
RIC Hospital
Help Desk Specialist June 2006-December 2006
Served as the initial point of contact for resolution of technical issues in a 2000+ member, multi-sited organization. Remotely diagnosed and performed troubleshooting operations in a 2000 Professional environment. Common issues included e-mail, Internet connection, Created and prioritized trouble tickets if escalation to a higher level was required.
Loyola University Chicago
CS Graduate Assistant Spring 2002 Semester
Administered student labs with topics addressed in classroom lectures. Demonstrated examples assigned and graded lab projects. In addition, tutored undergraduate Computer Science students on an individual basis. Worked on design and implementation of departmental website.
IBM, Chicago, Illinois
E-Business Consulting Intern Summer 2001
Implemented a web services project for transactional B2B e-commerce systems in a cross-platform, language-independent environment. Integrated IBM’s web services toolkit with Microsoft’s Visual Studio .NET platform.
Loyola University Chicago- Mundelein College
Receptionist 1998-2001(Fall and Spring terms)
Served as a part-time receptionist for the office of adult part-time studies. Duties included assisting students in the Admission/Registration process, responding to prospective student inquiries, and other general office tasks such as organizing, filing and xeroxing.
Education:
Loyola University Chicago August 1998 - May 2002
Degree: Bachelor in Computer Science
GPA: 3.82/4.00
Skills:
Ø Quickly able to absorb and apply new information.
Ø Effective technical troubleshooting skills to quickly identify and resolve problems
Ø Strong communication skills with ability to listen to, assess, recommend and resolve issues on a timely basis.
Reference:
Robert Pagliaro
RIC Hospital: Operations Manager
rpagliaro@ric.org
Andrew Harrington
Loyola University: Guaduate Program Director
anh@cs.luc.edu
Candidate Contact Information:
| Name: Ali Merchant |
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| Street: - |
Phone: 773.616.1838 |
| City: Chicago |
Fax: - |
| State: Illinois |
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| Zip: 60660 |
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| Web Site: |
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