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Executive: Business & Operations Management Resume
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| Desired Industry: Management |
SpiderID: 4455 |
| Desired Job Location: Chicago, Illinois |
Date Posted: 12/15/2005 |
| Type of Position: Full-Time Permanent |
Availability Date: 12/01/2005 |
| Desired Wage: 95000 |
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U.S. Work Authorization: Yes |
| Job Level: Management (Manager, Director) |
Willing to Travel: Yes, 25-50% |
| Highest Degree Attained: Bachelors |
Willing to Relocate: No |
Objective:
Strategically managed the company and its products into the global
market.
Accomplished global branding and delivered product-program growth by
20% annually.
Generated $3+ million in revenue gains from new product and program
development.
Managed $2 million operating cost reductions while maintaining top-
quality customer service.
Produced $4 million in new revenue growth within a year's time.
Highly accomplished, visionary executive providing innovation
through strategic processes and tactical execution of domestic and
international business operations. Market- and customer-focused
leader delivering rock-solid achievements in organizational growth,
profitability, and bottom-line improvement. Skills in managing the
successful introduction and acceptance in European, North and South
American, Middle Eastern, and Asian markets. Experienced general
manager and adept negotiator with strong qualifications in all core
business functions. Motivating team builder who maximizes
productivity, performance, and peak results through consistent
communications, clear objectives/expectations, and individual/team
recognition. Professional in cultivating, bridging, and managing both
internal relationships and international partnerships. Able to
develop future value propositions, design profitable sales and
marketing strategies, identify new revenue streams and expense
reductions, and drive consistent growth in programs and revenues.
Experience:
AHMA (AMERICAN HARDWARE MFG. ASSN.) - Schaumburg, IL 1986-2005
Multimillion-dollar operation delivering products, services, and
national and international programs to the hardware and home
improvement industry. AHMA has 800+ corporate members and serves
thousands of executives. Liaise with 22+-member Board and more than a
dozen committees in moving organization forward through tactical
execution of strategic plans.
Vice President, Operations, Sales & Marketing (2001-2005)
Director, Operations, Sales & Marketing (1997-2001)
Functioned in CEO capacity, dealing with all operational and
business development processes for the company. Delivered key
contributions in all core areas: strategic business planning,
traditional and electronic sales management, marketing and
advertising, public and customer relations, new product/service
development, and logistics. Oversaw domestic and international
program operations, including contract negotiations and execution,
database management, partnerships and alliances, and membership
recruitment and retention. Developed and delivered strategic
objectives through operational management, strong negotiations,
organized planning and execution, management of policy, procedures
and standards, and adherence of a strong client and customer
communication-satisfaction initiative. Tapped to lead and develop the
next generation of programs with responsibility for overseeing and
managing sales, advertising, marketing, and sponsorships. Served as
key member of technology implementation group that developed and
executed new financial software program and new websites for the
enterprise. Successful at managing sales and marketing teams, both
internal and external, through traditional and electronic campaigns
geared at domestic and international market growth. Spearheaded
initiatives to improve brand awareness and company image, increase
sales, and heighten customer communications and satisfaction.
Responsible for budget accountability, market research, competitive
analysis, database enhancement, and new market and customer expansion.
Directed all operations-related financial, P&L, budgetary, and
fiscal accountability. Oversaw benefit, pension, and profit-sharing
programs including multimillion-dollar investments and reserves.
Built and maintained cohesive teams comprised of professional staff
members and contracted sales and marketing teams (outsourced) and
volunteer (board-committee) support groups. Directed policies and
procedures impacting all of the organization's employees, and
developed individuals for internal career advancement with more than
12 direct reports attaining leadership positions. Managed activities
of external consultants, research companies, and vendors.
Orchestrated research projects / focus groups / surveys to better
define brand, image, and marketing opportunities. Spearheaded
quantitative and qualitative customer research programs. Served on
Executive Committee of Major American Trade Show Organizers.
Performance Milestones:
* Turned around $250,000 in annual program losses to $250,000+ in
annual profits through improved programming, increased product value
propositions, stronger sales and marketing efforts, and creative
negotiations and cost-control initiatives.
* In an industry challenged by consolidation and declining
revenues, restructured staff 30% and reduced expenditures by nearly
$2 million within 1/3 of projected timeline.
* Flawlessly executed organization's #1 revenue-generating product
program, maintaining an annual revenue growth of nearly 15% for more
than 10 years.
* Increased international sales by more than 500% and improved
product value by strategically growing international buyer
participation from 5% to 20% for an eight-year span.
* Diversified and increased customer offering and revenue resources
achieving 20% sales increase and introduced/sold sponsorships to
cover 15% of program costs.
* Strategically redesigned product and program value propositions
to increase service, product, and program pricing by an average of
20%.
* Avoided significant investment losses and saved company
potentially millions in investment dollars by shifting portfolio to
guaranteed funds during volatile market.
* Terminated unproductive joint venture partnership six months
ahead of schedule and negotiated positive financial settlement.
* Generated more than $3 million in sales within six-month period,
operationally delivering the organization's newest product, despite
limited time, equipment, and resources.
* Directed the initiation and introduction of more than a dozen new
cost-effective educational training programs provided through
Internet webinars.
* Strengthened international business relations resulting in
recognition and honors from highly respected Japanese Trade
Association.
* Significantly increased staff productivity and outcomes by
introducing team sales and service recognition and incentive programs.
Assistant Director, Operations, Sales and Services (1992-1997)
Manager, Operations and Services (1986-1992)
Developed, sold, and operationally managed the organization's
principal service and international programs, annual meetings,
educational and training programs, and special staff and VIP programs
and services. Served and presented for the MPI, CMP education
committee.
Performance Milestones:
* Developed and delivered new service program generating nearly $1
million in revenues the first year and tripling revenues the
following year.
* Directed all aspects of facility operations including contracts,
space utilization, floor plan layout, and ancillary services.
* Successfully directed company events involving notable VIPs that
included presidents, politicians, entertainers, and other high-
profile international and national dignitaries.
* Expanded technology programs nearly 2,000%; attracted all
industry segments and transitioned event from breakeven to highly
profitable and valuable industry program.
* Profitably expanded global export-products offerings from one
European program to nearly a dozen during a two-year term, achieving
eight-fold revenue increase for flagship German program expanding
service for 20 customers to 130 and executing programs in North and
South America, Asia, Europe, and Middle East.
* Achieved favorable service upgrades and significant savings by
negotiating contracts with contractors, service providers, and
facilities.
* Reduced $1 million in rental expenses for a five-year period
through open bidding, aggressive negotiations, equipment purchase,
and maximizing of foreign VAT refunds.
Prior experience in numerous Sales Management and Customer Service
Management positions with HILTON HOTEL CORPORATION in Chicago, IL
(1983-1986) and with HAZELTINE NATIONAL COUNTRY CLUB in Chaska, MN
(College and prior).
Education:
Bachelor of Science in Management (Business & Hospitality)
University Of Wisconsin - Menomonie, WI
Executive Education Programs
The Garvin School Of International Business (Thunderbird)
-Phoenix, AZ
Affiliations:
American Society of Association Executives
Chicago Society of Association Executives
Young Executives Council
Southern/Eastern Hardware Association
Professional Convention Management Association
Meeting Professional International
International Association for Exhibition Management
Chicago Chapter of the International Association
for Exhibition Management
Major American Trade Show Organizers
Member Harley-Davidson Owner Group
Skills:
* Strategic Management
* Business Turnaround / Expansion
* Branding, Marketing, and PR
* Training and Staff Development
* P&L, Budgetary, and Fiscal Oversight
* Customer Satisfaction / Loyalty
* Sales Management and Growth
* Program Innovation and Launch
* New Product and Services Development
* Cost Reduction and Control
* Business Operations / Facility Management
* Client and Vendor Relationship Building
Candidate Contact Information:
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